They always remind me of when it’s time to fix my car.
They also let me know what will next need fixing.
They also let me know what will next need fixing.
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by MJRSAJOUS
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Route 9 Nissan responded
Thank you for your kind words! We strive to provide timely reminders and detailed information to keep your car running smoothly. We appreciate your continued trust in our services!
Service was done quickly and effectively.
The gueeo showing the issues and concerns was nice to see. Transparency is always a good thing.
The gueeo showing the issues and concerns was nice to see. Transparency is always a good thing.
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by SUHAIB.AHMAD86
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Route 9 Nissan responded
Thank you for your kind review! We pride ourselves on providing efficient and thorough service. We believe in transparency and always strive to keep our customers informed. We appreciate your business!
Kevin greets you when you arrive and follows thru with
repairs and keeps you informed
repairs and keeps you informed
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by MULRY
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Route 9 Nissan responded
Thank you for your kind review! It's our pleasure to ensure quality repairs and keep you updated throughout the process. We'll be sure to pass along your kind words to Kevin. See you next time!
Very good and pleased and helpful trustworthy and kind
and fast and everything in between
and fast and everything in between
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by DMARCUCCI13
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2026 -
Route 9 Nissan responded
Thank you so much for your review! We are thrilled to hear that you had a great experience with our business. Our team strives to provide excellent customer service and we are grateful for your kind words. We hope to see you again soon! 🚀
Quick and Easy check in process, folks were friendly and
helpful. The video check point was a neat feature and made the process easy and smooth.
helpful. The video check point was a neat feature and made the process easy and smooth.
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by JOSHUA.C.HUNTER7
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Route 9 Nissan responded
Thank you for your positive review! We are thrilled to hear that our check-in process was quick and easy for you. Our team strives to make our customers feel welcomed and we are glad that our video check point feature was useful for you. We appreciate your feedback and look forward to serving you again soon!
They took my vehicle promptly and had very good
communication. I ended up needing brakes on top of my oil change and they completed everything timely
communication. I ended up needing brakes on top of my oil change and they completed everything timely
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by laurenlynch50
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
John
May 29, 2026 -
Route 9 Nissan responded
Thank you for sharing your positive experience with us! We are committed to providing excellent service and are glad to hear we were able to communicate effectively and address all your vehicle's needs in a timely manner. We appreciate your business and hope to see you again soon!
I have consistently relied on Nissan’s authorized service
centers for maintaining my 2019 Pathfinder. On May 15, I brought the vehicle in for a routine service (over 70,000 miles) and requested a comprehensi
centers for maintaining my 2019 Pathfinder. On May 15, I brought the vehicle in for a routine service (over 70,000 miles) and requested a comprehensive inspection. Following the service, I was informed that the rear brakes required replacement. Due to early closure that day, I was advised to schedule the repair for the following week and was assured that everything else was in good condition.
I returned on May 22 for the rear brake replacement. During that visit, I was unexpectedly informed that the front lower control arms were torn and also required replacement. This raised a concern, as no such issue was identified or communicated during the prior visit, despite a full inspection and tire rotation being performed.
When I asked why this was not identified earlier, no clear explanation was provided. Trust is a critical component of any service relationship, and this experience has significantly impacted my confidence. It has left me questioning whether continuing to rely on Route 9 Nissan for service is the right decision.
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by Naveed
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Route 9 Nissan responded
Thank you for bringing this to our attention. Our goal is to provide top-notch service and we apologize for any miscommunication or inconvenience. Please know we take your concerns seriously and will take the necessary steps to prevent this from happening again in the future. We value your loyalty and hope to restore your trust in our service.
The work performed was done timely.
I was told that I needed a battery because it did not hold its charge. I had a battery test performed independently which indicated that I did not ne
I was told that I needed a battery because it did not hold its charge. I had a battery test performed independently which indicated that I did not need a new battery since it the charge was held. I am now questioning the thoroughness of the Nissan test.
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by kpatwari
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Route 9 Nissan responded
Thank you for bringing this to our attention. We apologize if there was any miscommunication or discrepancy in the diagnostic test. Our team strives to provide accurate and timely service, and we will investigate this further to ensure your satisfaction. Thank you for choosing our dealership for your vehicle needs.
Kevin is great and he always takes good care of my 2
Maximas. I have been going to Rte 9 Nissan for years and have no complaints
Maximas. I have been going to Rte 9 Nissan for years and have no complaints
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by Savvy Shelly
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Route 9 Nissan responded
"Thank you so much for your kind words, we are so happy to have earned your loyalty and trust over the years. It's always a pleasure to provide exceptional care for your Maximas and we look forward to seeing you at Rte 9 Nissan again soon!" #HappyCustomers #QualityService
great courteous and knowledgeable staff attending to all
details related to my service visits during the past couple of years.
details related to my service visits during the past couple of years.
More
by gabecamara
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2026 -
Route 9 Nissan responded
Thank you for your kind words! Our team takes pride in providing exceptional customer service and we're so glad to hear that it shows. We appreciate your continued support and look forward to exceeding your expectations for many years to come.
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