Kevin Manning | Page 20

From sales to service top notch. Anyone I have encountered in the service department couldn’t have been nicer! Anyone I have encountered in the service department couldn’t have been nicer! More

by donnarutig Verified Customer Verified Customer

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My husband and I have purchased many Nissan vehicles over the years and have been very pleased with all of them. the years and have been very pleased with all of them. More

by cindy123 Verified Customer Verified Customer

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Kevin was great - got my car in on time and had the service requested done efficiently. service requested done efficiently. More

by SGENG62 Verified Customer Verified Customer

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The service department was friendly and had great communication, car was ready when promised. I will definitely come back. communication, car was ready when promised. I will definitely come back. More

by LINDAGEOFFRION Verified Customer Verified Customer

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Kevin greeted me warmly and got started on servicing my vehicle. I requested a quote for tires. He was able to get me tires and gave me a loaner vehicle for the day. He was helpful and courteous. My serv vehicle. I requested a quote for tires. He was able to get me tires and gave me a loaner vehicle for the day. He was helpful and courteous. My service was completed including tires within a few hours. More

by Christine Silva Verified Customer Verified Customer

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I always experience great service when I bring my car in. They are informative and do not pressure you into anything. They are informative and do not pressure you into anything. More

by ZHANE.ADAMSON Verified Customer Verified Customer

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Identified the issue and fixed it quick and right! Great and professional service team. Highly recommended. Great and professional service team. Highly recommended. More

by LBRUNELL1 Verified Customer Verified Customer

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I came into Route 9 Nissan and was greeted pleasantly. The moment that I arrived at the service desk, I was greeted by Kevin Manning. I immediately got bad vibes from Ken. His goal was to sell me on as The moment that I arrived at the service desk, I was greeted by Kevin Manning. I immediately got bad vibes from Ken. His goal was to sell me on as many repairs to my vehicle as possible. I did not feel a positive interaction. I felt that he only wanted to make some money for the service dept. I have free oil refills remaining on my vehicle. He immediately recalled that I had refused to replace my air filters at my previous visit. Then he mentioned a tire rotation and I did not approve it. The car was in service for 2.5 hours. He approached me during that time and informed me that my vehicle required brakes/rotors and filter replacements. The estimate he provided for the repairs was nearly $700. I informed Kevin that I could not afford the repairs at this time, I stated that he understood. When my car was finished, Kevin charged me for rotation of my tires, and I had not approved the tire rotation. I have a bumper-to-bumper warranty on my Sentra and I felt that Kevin should have been customer friendly. I was charged $26.94 for an unapproved tire rotation. As well Kevin informed me that my brake lights were not working, but offered no solution to that problem, All in all, my experience was not horrible, but I do not feel that Kevin was providing the customer service that Route 9 Nissan expects from an employee. Sincerely, Anne Stevens More

by annie042763 Verified Customer Verified Customer

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Your prices are not reflected at all online or at the appointment. I had to pay $130, which was not online when I booked the appointment. I also was not offered the prices or options that were accurate i appointment. I had to pay $130, which was not online when I booked the appointment. I also was not offered the prices or options that were accurate in person either. More

by TVMD Verified Customer Verified Customer

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Customer service was great. I was greeted by Luis, Kevin, and Dave. All three were extremely helpful and very knowledgeable about the products. Prices were reasonable and the se I was greeted by Luis, Kevin, and Dave. All three were extremely helpful and very knowledgeable about the products. Prices were reasonable and the service was quick. Definitely recommend them for services on your vehicle. More

by ADAVIS5337 Verified Customer Verified Customer

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