Kevin Manning | Page 20

I came into Route 9 Nissan and was greeted pleasantly. The moment that I arrived at the service desk, I was greeted by Kevin Manning. I immediately got bad vibes from Ken. His goal was to sell me on as The moment that I arrived at the service desk, I was greeted by Kevin Manning. I immediately got bad vibes from Ken. His goal was to sell me on as many repairs to my vehicle as possible. I did not feel a positive interaction. I felt that he only wanted to make some money for the service dept. I have free oil refills remaining on my vehicle. He immediately recalled that I had refused to replace my air filters at my previous visit. Then he mentioned a tire rotation and I did not approve it. The car was in service for 2.5 hours. He approached me during that time and informed me that my vehicle required brakes/rotors and filter replacements. The estimate he provided for the repairs was nearly $700. I informed Kevin that I could not afford the repairs at this time, I stated that he understood. When my car was finished, Kevin charged me for rotation of my tires, and I had not approved the tire rotation. I have a bumper-to-bumper warranty on my Sentra and I felt that Kevin should have been customer friendly. I was charged $26.94 for an unapproved tire rotation. As well Kevin informed me that my brake lights were not working, but offered no solution to that problem, All in all, my experience was not horrible, but I do not feel that Kevin was providing the customer service that Route 9 Nissan expects from an employee. Sincerely, Anne Stevens More

by annie042763 Verified Customer Verified Customer

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Your prices are not reflected at all online or at the appointment. I had to pay $130, which was not online when I booked the appointment. I also was not offered the prices or options that were accurate i appointment. I had to pay $130, which was not online when I booked the appointment. I also was not offered the prices or options that were accurate in person either. More

by TVMD Verified Customer Verified Customer

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Customer service was great. I was greeted by Luis, Kevin, and Dave. All three were extremely helpful and very knowledgeable about the products. Prices were reasonable and the se I was greeted by Luis, Kevin, and Dave. All three were extremely helpful and very knowledgeable about the products. Prices were reasonable and the service was quick. Definitely recommend them for services on your vehicle. More

by ADAVIS5337 Verified Customer Verified Customer

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Great experience buying my second Nissan Rogue. This car has everything I need. Fifi Haji was patient, helpful and able to answer all of my questions and concerns. Turned out my new car did not nee This car has everything I need. Fifi Haji was patient, helpful and able to answer all of my questions and concerns. Turned out my new car did not need service..just a minor issue with Nissan connect set up. Thank you! More

by hanlondeborah Verified Customer Verified Customer

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Route 9 was amazing in helping me pick out my first car! So patient and thorough in making sure I was happy with my choice. So patient and thorough in making sure I was happy with my choice. More

by carolinefroment18 Verified Customer Verified Customer

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They wanted over 1400 dollars for a job that I called several other dealerships for Nissan that would Only charge 300 dollars for. That is way over priced and should be handled by Nissan with overchargi several other dealerships for Nissan that would Only charge 300 dollars for. That is way over priced and should be handled by Nissan with overcharging for service. More

by nursejake Verified Customer Verified Customer

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My 30K service and oil change was done quickly and staff were kind in helpful. Will definitely continue to do business here. were kind in helpful. Will definitely continue to do business here. More

by tatihanab Verified Customer Verified Customer

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Great communication. Kevin gave me an estimate and it was spot on. Used sunbit and was very easy to do. Kevin gave me an estimate and it was spot on. Used sunbit and was very easy to do. More

by NEILFRECHETTE Verified Customer Verified Customer

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Kevin is very friendly, very personable. Listens , conveys information succinctly. Consistently great service - except yesterday I forgot to ask where my truck was, and you forgot to tell Listens , conveys information succinctly. Consistently great service - except yesterday I forgot to ask where my truck was, and you forgot to tell me where my truck was -- but it's all good. I needed the walk ! Thank you Kevin More

by DANGELO.FRED Verified Customer Verified Customer

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Kevin was fantastic he knows everything about Nissans. Him and David treated me so well and were very kind. , I'm so happy to service my Rogue here. Him and David treated me so well and were very kind. , I'm so happy to service my Rogue here. More

by TPatrcia Verified Customer Verified Customer

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