"As long as you're paying for repairs, it's a great place..."
- Andrew J
BMW USA sold me an automobile and an extended warranty on the vehicle. They would not honor their new car warranty over the last 3 years and will not honor the extended warranty at this time.
1. BMW USA told me that the battery was “not not” covered.
2. Tulley BMW told me in 2012: ” we don’t replace batteries under warranty”
3. Tomkinson BMW told me in 2013: ” we’ll reset the battery fault light, ignore it, and it’ll stop blinking in the spring time”
4. Tulley BMW’s service manager told me in 2015: ” the battery is enormous and that we’ll cut some customers a deal on a new battery but we don’t replace batteries, because they are a wear and tear item”
5. BMW USA finally explained to me that: “it is your fault that you ran down your battery by leaving the automobiles’ lights on all night”
I never left the lights on during the night. Corporate offers the warranty but then forbids the dealership from honoring it by refusing to reimburse the dealership for the repairs. The consumer gets squeezed in the middle and corporate makes unearned profit off the warranty and the dealerships socks it to the consumer for the cost of the new battery and labor of around $650. It’s a sophisticated scam because each side blames the other and as the consumer you get taken in coming and going.
"Excellent service all around from sales to service"
I've been a customer of Tulley's for years... just leased a 2015 X4 and the customer service keeps getting better and better. I can't say enough good things about them from the sales department to the service department. Steve Hammond was my salesman and I have to say he's the absolute best! I've serviced my prior BMW's with Jeremy Tatem and Kevin Mclaughlin and thet have both always taken very good care of me. I highly recommend Tulley BMW for your next purchase and/or service. Oh and I can't forget Val Goldenberg, the sales manager, he greets me with a smile and great service every time I walk in the door. :)
"I've owned BMW's for the past 10 years"
- Jay Moher
I've owned BMW's for the past 10 years. I've never once had a bad experience as I've had at another BMW dealer in Massachusetts near work. The technicians at Tulley always take time to shown why a repair is required so I'm not left with that, do I really need this feeling.
I drive 120 miles a day to work and back and I count on my car not to leave me stranded somewhere, so keeping services up to date is important to me.
Sure it's not cheap to get a car serviced correctly sometimes, but to me I'd rather trust it's going preform that way it's supposed too.
Other Employees Tagged:
Jay Van Sciver
, Kevin Ciccariello , Bryan Tulley
"To Whom it may concern, As always, the people at..."
To Whom it may concern,
As always, the people at Tulley BMW are phenomenal !
We have been loyal customers to Tulley BMW for long time now (more than 8 years).
We both drive the 335XI and the X5.The 2013 335XI is our 6th ordered car that we just got.
We would like to thank in particular Mr Frank Chafe for his professionalism, his kindness and all his help to get the car we want. He did the same in all our previous orders as well and we highly recommend him as an outstanding Sales Specialist for Tulley BMW.
We also would like to thank the rest of the team like Mr Joe McDonough (Sales Manager) and Mr Kevin Mclaughlin (Service Manager) who has always helped us in taking care of servicing both of our cars for about 8 years now.
Thanks for Mrs Emily Gallagher who put the finances together.
And finally, thanks for Mr Dave Gott even though he is in the Manchester Sales. We have known and worked with Dave for long time as well and Dave helped Frank order the car for us and tracking it despite the delay because of hurricane storm Sandy.
Dr & Mrs Jean-Paul & Eileen Rabbath
December 7th, 2012
Other Employees Tagged:
"Two years ago, for the first time i purchased a new car...."
Two years ago, for the first time i purchased a new car. I was so disappointed,the car had many issues. In the past i have always purchased used cars and had no problems.
I mentioned my disappointment to Jay who is the manager at Tully in Manchester NH.
He made sure this matter was taken care of.
Now with my new vehicle i am so pleased, as a matter of fact I am madly in LOVE with my new car, and very impressed with the customer service I encountered at Tully.