Kevin Rafala | Page 3

Stress free...surprisingly simple Old horror stories of buying a new car simply disappeared beginning with the first contact with all the pressure free staff at Lithia Honda in Medfor Old horror stories of buying a new car simply disappeared beginning with the first contact with all the pressure free staff at Lithia Honda in Medford. Smooth as silk. They simply stand by for your questions and with no push or pressure do their best to make sure you are well informed and can comfortably come to your own decision regarding your purchase. A most pleasurable experience. Clearly, I highly recommend Lithia Honda when thinking of purchasing a vehicle. More

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Sales and service Originally stopped at Lithia Honda to look at used Civics on the lot. One thing led to another and ended up in a new CRV Tourer. The reason for this i Originally stopped at Lithia Honda to look at used Civics on the lot. One thing led to another and ended up in a new CRV Tourer. The reason for this is simple, Kevin our salesperson knew his product. Though we ran him around the lot a bit looking at just about everything, he was patient and knowledgeable. It seemed to me that Kevin genuinely had an interest in filling our exact needs for a vehicle. After signing we had a chance to work with the service department the next day to take care of a couple of add ons. Josh was extremely helpful and even helped us unpack (we were on vacation) the new car and get us into a loaner for the day. We ended up not picking up our CRV until the next morning. I went into the service department to look for Josh, but did not see him. I was waiting at the counter (other service tech. helping customer) when Josh shows up key and paperwork in hand. Josh apparently saw me drive in and went out to get my car before I was even parked. Now that's service! Josh even suggested we get together next time we were in the area to go to his favorite fishing hole. A generous gesture following up on a conversation we had the day before. While I have singled out Kevin and Josh, we did in fact work/talk with other staff at Lithia. Everyone were friendly and eager to help. I am a manager in a service oriented business and my staff consist of sales and service. I appreciate the commitment to top notch service, and the Lithia team has shown me a higher bar to achieve with my team. Great job folks! More

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Very helpful I went there to by my first new car and Kevin was very helpful with trying to get me exactly what I wanted at a price that I could afford. I wasn't su I went there to by my first new car and Kevin was very helpful with trying to get me exactly what I wanted at a price that I could afford. I wasn't sure exactly what I wanted and he sat there with me and went over everything and once I figured that out he made it possible for me to have it and I couldn't be happier. More

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Our first Honda My wife and I made the trip to Medford Honda and ended up driving home a 2018 Odyssey. The sales team went above and beyond to get the deal done quic My wife and I made the trip to Medford Honda and ended up driving home a 2018 Odyssey. The sales team went above and beyond to get the deal done quickly. Overall we had and excellent experience More

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CR-V Purchase The staff were friendly and very knowledgeable about their product. Best of all, there was no high pressure sales technique unlike at other dealershi The staff were friendly and very knowledgeable about their product. Best of all, there was no high pressure sales technique unlike at other dealerships I’ve visited. More

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Quick Service! Our salesperson Kevin was super attentive and responsive. And we appreciated that our tow package was obtained and installed so quickly. Thank you so Our salesperson Kevin was super attentive and responsive. And we appreciated that our tow package was obtained and installed so quickly. Thank you so much More

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Not your typical car salesmen! Excellent service Excellent service and a superior product. Loved the way the salesman went above and beyond to make sure he was being fully honest about the product. Excellent service and a superior product. Loved the way the salesman went above and beyond to make sure he was being fully honest about the product. Pointing out differences between models, so I was clear on what I was buying. He even came in on his day off to sell me the car. Finance officer was not too pushy and sales manager was reasonable. Overall great team and the most pleasant experience I have had purchasing a car. Great job. More

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Got what I wanted!!! Kevin was super!!!! He made everything so easy!! They were all great and making everything I had to do so easy and fast in getting everything done. Kevin was super!!!! He made everything so easy!! They were all great and making everything I had to do so easy and fast in getting everything done. More

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Honda Purchase This is the second car we have bought from Kevin! We love his helpful non aggressive style:) Just wish the CRV had a CD player! This is the second car we have bought from Kevin! We love his helpful non aggressive style:) Just wish the CRV had a CD player! More

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Great Service! Answered all of my questions very well, Kevin explained everything clearly and really seemed like he was looking out for my best interest in my purcha Answered all of my questions very well, Kevin explained everything clearly and really seemed like he was looking out for my best interest in my purchase of the car. Had nothing but an uplifting postitive attitude and all smiles! Very happy with my purchase! More

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