Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 79

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

Contact Me
4.9
843 Reviews
4.9

843 Reviews

Write a Review

843 Reviews of Kevin Rafeek

May 29, 2024

Dealership Rating
Employee Rating

Kevin gets me right every time I show up. He gets me in and out as fast I can go eat. I love hall souther Acura. More

by Ronald.cooper502000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre

May 29, 2024

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 26, 2024

Dealership Rating
Employee Rating

Almost 20 years coming to service department, trusted and reliable. Appreciate the great service and quick turns More

by MARK7983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 29, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 24, 2024

Dealership Rating
Employee Rating

I am a carry over from Hall Acura of Newport News and the Service Department and Sales personnel are always excellent. The Finance personnel I have not been very nice at times. More

by rightdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre, Darrius Young, Keith Duncan - Sales

May 24, 2024

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

May 23, 2024

Dealership Rating
Employee Rating

The staff is very accommodating and explain the options for service well. Trust them to do good, necessary work. More

by DEBHILL50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 20, 2024

Dealership Rating
Employee Rating

The service isn’t transparent enough to me as a customer to know the work has been done professionally/ More

by KIRKMATTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Acura Newport News responded

Thank you for taking the time to provide us with this feedback.

May 20, 2024

Dealership Rating
Employee Rating

Kevin great customer service; however, Southern Acura should give clients a reason to return such as mention available coupons as well as courtesy car wash too much competition out here More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2024

Southern Acura Newport News responded

We appreciate your feedback and are eager to better your return experience.

May 18, 2024

Dealership Rating
Employee Rating

Service advisor was outstanding and mechanics did a great job. All work accomplished on time and below estimate. Loaner car was helpful and appreciated. More

by Bielick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

May 22, 2024

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 14, 2024

Dealership Rating
Employee Rating

They took care of my vehicle and found out what was going on with it they also provided a loaner while my car was in shop More

by pkarven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Henry in sales

May 15, 2024

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 10, 2024

Dealership Rating
Employee Rating

He was very courteous and professional. He had me in and out in more than a reasonable timeframe. He’s also a Michigan fan… Go Blue!! More

by KIRKMATTEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 10, 2024

Dealership Rating
Employee Rating

Service reps are always helpful and courteous. Repairs are completed in a timely manner. Everything is always explained More

by nurseetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

May 14, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

...
79
...

Dealership Inventory (113 Vehicles)

new 2026 Acura ADX car, priced at $40,250
2026 Acura ADX
new
Platinum White Pearl exterior
CVT
Front-wheel Drive
new 2026 Acura Integra car, priced at $41,635
2026 Acura Integra
new
Performance Red Pearl exterior
Manual
Front-wheel Drive
new 2026 Acura Integra car, priced at $35,295
2026 Acura Integra
new
Performance Red Pearl exterior
CVT
Front-wheel Drive
new 2026 Acura MDX car, priced at $54,550
2026 Acura MDX
new
Majestic Black Pearl exterior
Automatic
All-wheel Drive
new 2026 Acura MDX car, priced at $51,750
2026 Acura MDX
new
Solar Silver Metallic exterior
Automatic
Front-wheel Drive
new 2026 Acura MDX car, priced at $55,275
2026 Acura MDX
new
Majestic Black Pearl exterior
Automatic
All-wheel Drive