Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek | Page 79

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
789 Reviews
4.9

789 Reviews

Write a Review

789 Reviews of Kevin Rafeek

February 06, 2024

Dealership Rating
Employee Rating

Kevin Rafeek is very professional. He always makes sure I get A1 service. Kevin always guides me to the best and necessary services I need to keep my car running well. More

by K.d.wright13
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 07, 2024

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

February 06, 2024

Dealership Rating
Employee Rating

Always exceed all my expectations The team works to complete all my vehicle maintenance with the upmost care More

by Debragconrad
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 07, 2024

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 06, 2024

Dealership Rating
Employee Rating

Good service Kevin rafeek was an excellent help and he help me and was was so kind and patient with me while servicing my car More

by Daveranj
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Feb 07, 2024

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

December 14, 2023

Dealership Rating
Employee Rating

I've been going to this dealership for year - buying or maintenance, top notch experience. Kevin always makes sure my SUV is in top conditions, he never is too busy to answer my questions or explain why s More

by WendySue757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2023

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 10, 2023

Dealership Rating
Employee Rating

I was able to schedule same day and everyone was nice and polite. They took care of my car and I was on my way. The link that was sent to for work required and provided a quote was phenomenal. Great job! More

by tm19587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Berna Aguirre

Nov 10, 2023

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

November 09, 2023

Dealership Rating
Employee Rating

I have been dealing with this dealership since 1987 the service is excellent and complete in any task they do. Thank you JoBeth More

by JOBETH.LYNCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Berna Aguirre, Raymond James service Technician

Nov 09, 2023

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

November 08, 2023

Dealership Rating
Employee Rating

Rafeek was on top of things when he found my car remote key battery needed to be replaced. I say that realizing if the remote key had a dead battery, it would have been quite an inconvenience. More

by fpc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Devin Sheldon

November 07, 2023

Dealership Rating
Employee Rating

Always feel comfortable with the staff. Always friendly Kevin is my favorite service advisor. Best one I have ever had! More

by tomcterric
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Nov 07, 2023

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

November 07, 2023

Dealership Rating
Employee Rating

Our Acura has a problem. Our brand new battery keeps draining. The shop first said Nov 3, 2023, it was probably a defective battery. Then they said they could not identify More

by mg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cisco Lugo , Berna Aguirre

Nov 07, 2023

Southern Acura Newport News responded

"MG" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnr@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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