Kevin Scesney | Page 18

KERVIS REYES is The BEST Toyota Expert He's Knowledgeable, Attentive...Assesses my vehicle issue, and makes sure I am able to commit to paying for the work that needs to be done on my vehicle. Knowledgeable, Attentive...Assesses my vehicle issue, and makes sure I am able to commit to paying for the work that needs to be done on my vehicle. He's always looking out! More

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It's not that company is bad, but the employees that work there. This is exactly how I would describe dissatisfaction with the way DCH Brunswick Toyota service personnel conducted themselves. On 4/18/23 we there. This is exactly how I would describe dissatisfaction with the way DCH Brunswick Toyota service personnel conducted themselves. On 4/18/23 we brought CT200H for service. We asked for brake and coolant replacement and wheel rotation. Service advisor Kevin S. sent SMS report stating that left-side headlight was bad and there was an active oil leak in engine timing cover. Cost for repairing both amounted to $3K. We didn't approve repair because we wanted to get a second opinion. Also, we received a video from service tech, Marvin A. where he stated that he cleaned bottom of the car after an oil change and that all tires were 5/32. In fact we didn't request an oil change. This made us doubt that break and coolant liquids were changed. We took our car to an independent mechanic for inspection. Here are their findings: - 3 out of 4 tires are between 6-7/32", one has 5-6/32" thread depth - engine timing cover doesn't have any leaks, - all lightbulbs are good - engine right side splash guard is missing On 4/22 we sent an email to Kevin S. to get an explanation why unneeded repairs were needed and asked to return a splash guard. There was no response. If there ever is going to be any response, we expect our lost splashguard returned or provided a new one or check issued to buy a new one. In the conclusion, we think that both individuals named above are dishonest and unprofessional by attempting to take an advantage of their customer by suggesting unneeded repairs. By not returning a splashguard to an owner is a property theft. For now this dealership lost its two current customers. We will not service our cars there. Others who will read this review should think twice before taking their cars for a service to DCH Brunswick Toyota.. No wonder this dealership is on 11th place among all NJ Toyota dealerships. More

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Threatened me to tow my car! seriously! These people are insane. I had an appointment for a routine service- I called ahead before reaching, they said you can come, turns out they were overbooked, fine. Ask insane. I had an appointment for a routine service- I called ahead before reaching, they said you can come, turns out they were overbooked, fine. Asked me to put my car in a queue and talk to scheduling person. While I was talking the service person comes back asking to move the car. At this point the scheduling person denied taking car in for service and rescheduling because THEY are overbooked. So I said Service person to give me minute and another service person from the back is threatening me that you move the car or thwy will tow it. For what?? that’s where I was told to put my car from service itself. Is this the way you treat your customers? More

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10,000 mile service quick and efficient.I recommend dealership very highly to friends & family dealership very highly to friends & family More

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Always a very good service experience. Professional, clean, and keeps you up to date on your car's service. The waiting area is clean and comfortable. clean, and keeps you up to date on your car's service. The waiting area is clean and comfortable. More

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Fast, efficient, friendly at reasonable cost. Overall, and excellent experience. From the check-in to the end of the service process, we were kept informed of the details, including, cost, recommendatio and excellent experience. From the check-in to the end of the service process, we were kept informed of the details, including, cost, recommendations and timing required to complete the service. More

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Awesome Sales Team The sales team worked really hard to get me the truck that I truly wanted. Fast and easy to deal with. Special thanks to Jesus Vergel. The sales team worked really hard to get me the truck that I truly wanted. Fast and easy to deal with. Special thanks to Jesus Vergel. More

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