Rich Mootz

😃💛I've been a loyal customer since 2018, and I gotta say, 🌟Steven T., 🌟Rich V., and 🌟Paul S., were helpful, knowledgeable, and supportive during my vehicle needs. They've Always provided Exceptional say, 🌟Steven T., 🌟Rich V., and 🌟Paul S., were helpful, knowledgeable, and supportive during my vehicle needs. They've Always provided Exceptional customer service!! They are my Toyota family and it's ALWAYS a pleasure doing business with them upon every visit! 🌟🎉🌟🎉💯💛Special Shout-Out to Associates: Nancy, Juan, Stacey, Geoffrey, Chris... Also, Service&Parts Department Service Managers: Kevin, Andre, and Mike!! THANK YOU, ALL for your Awesome and Exceptional Customer Service!!🌻Thank you very much, for your transparency, honesty, and the warm, courteousness, and kind, customer service experience towards me and my vehicle's needs. Thank you, ✅DCH Toyota Certified Technicians, Robert, Miguel, and everyone!! Keep up the Awesome, Satisfactory, and Phenomenal work that you do!! Your trained skills and expertise, is what keeps us safe on the road. Thank you, All! #😃🌟🫶🏾Beep, Beep! #Toyota! Let's Go Places!!🙏🏽🙌🏾💯 More

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Hello, DCH Brunswick Toyota team! Hesh I. and Service Advisor-Steven T. responded to my inquiry about a letter I recieved regarding Vehicle Service Warranty with knowledgeable and hel Hesh I. and Service Advisor-Steven T. responded to my inquiry about a letter I recieved regarding Vehicle Service Warranty with knowledgeable and helpful insight. They have given me the assurance that there was nothing to worry about and that I am currently fully covered. Thank you, for the peace of mind! Best wishes to you guys! See you soon for my next service appointment! #ToyotaLetsGoPlaces! More

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This dealership is horrible. The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even The culture here is broken. It’s impossible to get anyone to help you with parts. Service writers are glued to their chairs and computer screens even when there are no customers to serve. Plenty of personal with Toyota shirts on but if it’s not “their department “ they just shrug their shoulders and don’t care. There is no parts counter available. Employees just call someone, somewhere, and nothings happens. Customer Relationship Manager was useless too! I own 4 Toyota’s but they treat you like garbage anyway. All employees I came in contact had a serious “I really don’t care attitude “. More

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They didn't want to change my brakes though. I was asked to return at another date. I was asked to return at another date. More

by AWAAJOSEPH Verified Customer Verified Customer

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The people in the service area are very friendly and knowledgeable. The new service area is too small and doesn’t include a car wash. knowledgeable. The new service area is too small and doesn’t include a car wash. More

by SABRIAELLIS8 Verified Customer Verified Customer

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Other than the long wait on Monday, I am proud I changed to this dealership for service. Outstanding! to this dealership for service. Outstanding! More

by TELE2046 Verified Customer Verified Customer

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Great service group to work with - responsive, professional, and efficient! Easy to schedule on-line at website or telephone. professional, and efficient! Easy to schedule on-line at website or telephone. More

by Ilona.lachina Verified Customer Verified Customer

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Service is ok however the waiting time is very long. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. My vehicle was good but I do not understand why it started leaking radiator after I did oil change in this facility. More

by hvadi Verified Customer Verified Customer

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We received amazing and professional service from Lisa Ocasio, Rick Mootz, Jason, Ruben, and Mike. They all really know how to treat a customer!!Thank you DCH Brunswick!We love our new RAV4!!🥰🎉👍 Ocasio, Rick Mootz, Jason, Ruben, and Mike. They all really know how to treat a customer!!Thank you DCH Brunswick!We love our new RAV4!!🥰🎉👍 More

by estherswanson Verified Customer Verified Customer

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They are the best exceptional service at DCH Brunswick Toyota service department where excellence is guaranteed Toyota service department where excellence is guaranteed More

by michelemupo Verified Customer Verified Customer

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