Kevin Schiltz
Kevin Schiltz at Rapids Honda

Kevin Schiltz

Used Sales Manager

Rapids Honda

1950 Gateway Dr NW
Coon Rapids, MN 55448

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39 Reviews
not yet
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39 Reviews

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39 Reviews of Kevin Schiltz

July 31, 2024

Dealership Rating
Employee Rating

Terrible customer service. Purchase used Buick three weeks ago and am still wait on title information. No one, including the General Manager, Used car manager, finance individ More

by Mbyrne1226
Recommend Dealer
No

Other Employees Tagged: Katie Young

June 08, 2022

Dealership Rating
Employee Rating

Marlin was awesome. My car looks beautiful. The rims were done to perfection. Love the professionalism and friendliness. More

by mmeyer160089
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marlin Haney

Jun 09, 2022

Rapids Honda responded

Thank you for choosing Rapids Honda. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

June 06, 2022

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Employee Rating

Jonathan was wonderful and knowledgeable about the Honda Accord I was interested in. I do wish I got more for my trade in but overall I am quite pleased. Marlin in the Service Department was great and took More

by mmeyer160089
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marlin Haney , Jon Dahl, Roy Lacey, Bob Wiener

Jun 07, 2022

Rapids Honda responded

Congratulations on your new Honda Accord! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

April 22, 2022

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Employee Rating

Bought a used Ram truck from here and traded in a Jeep. Absolutely low balled my Jeep without even test driving it. Almost walked out but my sales guy Roger was awesome and went to bat for me. Got a few th More

by Jreich13
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Roger Thomas

Apr 26, 2022

Rapids Honda responded

Although we are disappointed to hear about your trying experience here at Rapids Honda, we do appreciate your honest feedback. It is great to hear that Roger remained professional and helpful. Please reach out to me directly if you would like to further discuss your experience. We hope you give us another chance at your business. Katie Young General Sales Manager (952) 207-7800 kyoung@rapidshonda.com

Apr 25, 2022

Rapids Honda responded

Although we are disappointed to hear about your trying experience here at Rapids Honda, we do appreciate your honest feedback. It is great to hear that Roger remained professional and helpful. Please reach out to me directly if you would like to further discuss your experience. We hope you give us another chance at your business. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Apr 25, 2022

Jreich13 responded

I did not even put in there that the tires had 3/32nds tread left and was told "they were tested and fine" i immediately had to buy tires which are crazy expensive for a truck that is leveled and has 35 inch tires. I spent $2300 on the new Nittos. I really wanted $27000 for the Jeep and only received $23500. Even though I originally turned down that number and Was given the impression I was given more money.You guys originally put my Jeep on the lot for 31000 and I am not OK with a dealership making $8000 off of me. In all honesty I have complete buyers regret... This is also a Canadian truck and I was told that I had a factory warranty which is incorrect. I definitely feel like a couple more $1000 should have come my way However that Could be done. I am now so far upside down on this truck I will probably be forced to keep it for a long time.

Apr 25, 2022

Jreich13 responded

And honestly that was Roger going back-and-forth.. Made it sound like I was getting more money. But because it was the end of the day I feel like I was absolutely rushed out the door and never had a chance to really look at all the paperwork until I got home. Or the fact that the truck was not even detailed at all and I and I still was charged for auto Butler

April 09, 2022

Dealership Rating
Employee Rating

The deal started out on the right foot, but, then there was damage and it was agreed to fix the problem. I received a free rental while my car was being worked on. I suggest that the communication should More

by hgranger196259
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marlin Haney , Roger Thomas

Apr 11, 2022

Rapids Honda responded

Thanks for sharing your thoughts about your experience with Rapids Honda. We take all reviews seriously and will share your comments with the team. Thank you for your business. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 21, 2022

Dealership Rating
Employee Rating

Buying experience was great! Car had issues & service department could have done far more to correct the issue. Instead I was directed to a "make" specific dealer. My warranty as More

by nthent
Recommend Dealer
No
Mar 10, 2022

Rapids Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Lance Spah Service Director (952) 207-7860 lspah@rapidshonda.com

Feb 25, 2022

Rapids Honda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 09, 2022

Dealership Rating
Employee Rating

Top notch service dept, friendly, affordable and efficient. Two thumbs way up. $25 tire rotations, who does that? More

by jschuster1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jolene Nguyen, Shane Stegeman, Shawn Richter , Maddie Campbell, Ken Grantwit, Roy Lacey, Angie Sauro, John Schuster, Katie Young

Feb 09, 2022

Rapids Honda responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

February 04, 2022

Dealership Rating
Employee Rating

This was one of the easiest car buying experience I have ever had. And you can’t beat their free drive train warranty. More

by engle13995
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jake Braun, Roy Lacey

Feb 04, 2022

Rapids Honda responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 31, 2022

Dealership Rating
Employee Rating

Great customer service salesman follow up with customer really good warranty at no charge ok More

by husetmike
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Hamdija Mustafic , Ken Grantwit, Roy Lacey

Jan 31, 2022

Rapids Honda responded

Mike, Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Rapids Honda! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

January 12, 2022

Dealership Rating
Employee Rating

Very clean and pleasant Dealer. Personnel are very friendly and helpful all but vehicle cleanup. Needs to learn how to clean windows as well as COMPLETE vac and cleaning. Antifreeze level overlooked More

by Yorktown1
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joel Bringle , Kristina Andriyesh, Roy Lacey, Lady in your aswer dept when I called to make apptmt to see vehicle. Joel knows who it is he had her come down and meet me. Very pleasant and did an excellent job

Jan 12, 2022

Rapids Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ken Grantwit (952) 207-7800 kgrantwit@rapidshonda.com

Jan 12, 2022

Yorktown1 responded

Thanks for your follow up. Like the total atmosphere of your dealership. Very pleasant and comforting. My wife also visited to pick up vehicle and noticed it is nothing like when we bought our 2018 Chev Equinox at Suburban. They are to corporate. your is rewarding for how you have staffed it. Only delt with a hand full but all very rewarding to your buisness. Keith

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