Kevin Stuckey | Page 3

Poor prep for vehicle upon delivery, far cry from showroom condition!!! Last car I bought was spotless when picket up at Starling dealership and expected the same for this new car!!! showroom condition!!! Last car I bought was spotless when picket up at Starling dealership and expected the same for this new car!!! More

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My experience for 6 years has been with service and that starts with the service writer/counselor. I have the best in Brandon Bollhorst! He is knowledgeable, watches my service-repair charges and causes m starts with the service writer/counselor. I have the best in Brandon Bollhorst! He is knowledgeable, watches my service-repair charges and causes me to leave the dealership with confidence that all was done well. More

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Brent was both prompt and informative. I feel he went above and beyond. I will continue to seek Brent out on any further questions and service on my Yukon. I feel he went above and beyond. I will continue to seek Brent out on any further questions and service on my Yukon. More

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Excellent in very professional and friendly on point. Let me know what was done an what maybe needed later down the line Let me know what was done an what maybe needed later down the line More

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BEWARE OF THESE SHADY GUYSSold me a 2020 Mustang GT with BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bump BEWARE OF THESE SHADY GUYS Sold me a 2020 Mustang GT with 9,000 miles for $39,931 VIN 1FA6P8CF0L5133486 Told me all warranties had 20k+ miles bumper to bumper, check engine light came on less than 24 hours after buying the vehicle, took it to Ford long story short the car was on its third transmission somehow at 9k miles and had a crack in the engine block, warranty was voided 6 months before for abuse. Starling wouldn’t refund my money and was very rude and unprofessional, especially the GM, JC. The day I traded it in as I had no other choice, they listed this car again at the same price saying 1 owner as if nothing had ever happened. I hope nobody gets played on this same exact car as I did. More

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I discussed my plans paying it off in 3 months, choice I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and di I discussed my plans paying it off in 3 months, choice of vehicle, went in with my approval letter from a lender I trust, did my homework read and discussed terms with my lender. I called my lender to get information on my next payment due date, they had no records. They checked for me and found by VIN number who was holding my loan. My paperwork was done per their choice of lender, awfull practice. I was tied to not my bank fine letters bottom of paperwork under the line hard to see "Ally", WHICH HAVE PREPAYMENT PENALTY FEES if payed off in less than 6 months. When I called James G. He blamed the financing person Octavio. When I spoke with Octavio he pointed the finger at James G. Stating he was not told about my lender approval letter. Then admitted that he got me a better deal sure higher rate. Better deal for who, unless he gets a kickback from that, but it was not a better deal for me. How would he know to compare if he was not aware of it? Please bring a magnifier glass with you if you are shopping here.Then again don't shop here. More

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Went in to look at a preowned vehicle. After the test drive and during the negotiations I was told that my credit score was not as good as I thought and that my interest rate would be much higher. drive and during the negotiations I was told that my credit score was not as good as I thought and that my interest rate would be much higher. More

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Very nice people but service was very slow when getting basic service on new Cadillac Escalade. Look forward to seeing this improved on the next experience with this dealer. basic service on new Cadillac Escalade. Look forward to seeing this improved on the next experience with this dealer. More

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Was buying a new cadillac xt5 and waited a longtime for finance manager to get approved because of covid 19 and that delayed the whole process everything. finance manager to get approved because of covid 19 and that delayed the whole process everything. More

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GREAT SERVICE, AND SALES SERVICE VERY PROFESSIONALI'M GREAT SERVICE, AND SALES SERVICE VERY PROFESSIONAL I'M BEEN A CLIENT FOR THE LAST 10 YAERS. I WILL KEEP USING THEM FOR MY FUTURE PURCHASES GREAT SERVICE, AND SALES SERVICE VERY PROFESSIONAL I'M BEEN A CLIENT FOR THE LAST 10 YAERS. I WILL KEEP USING THEM FOR MY FUTURE PURCHASES More

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