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Kevin Welker

Overview Reviews (64)

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Kevin Welker

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Kevin Welker | Page 7

Service Technician

Alan Webb Mazda

3716 NE 66th Ave
Vancouver, WA 98661

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4.6

64 Reviews

Overview Reviews (64)

4.6

64 Reviews

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64 Reviews of Kevin Welker

August 19, 2020

Dealership Rating

Employee Rating

I’ve always had a good experience with your dealership with the service for this Miata. Everyone in your service department and parts department has been extremely friendly and helpful when I come in for with the service for this Miata. Everyone in your service department and parts department has been extremely friendly and helpful when I come in for service or parts. More

by LMWACHOB

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Tim Gilcrease , Jacob Cooksey, Devra Cramer, Colin Erskine, Tim FENDLEY, Leslie Puryear, Lindsey Scott, Maxwell Tanner

Helpful 0

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Aug 21, 2020 -

Alan Webb Mazda responded

Lawrence, Thank you for taking your time to share your thoughts and 5 star rating. We value your time and feedback. We are pleased to hear you continue to receive friendly and helpful service from our staff. We look forward to seeing you and your Miata in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

April 15, 2020

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Employee Rating

Service was quick, but they weren’t helpful when I asked about a specific issue I was having with my vehicle. Only wanted to charge me for diagnosis. I just wanted to have them look at the suspension, wheel about a specific issue I was having with my vehicle. Only wanted to charge me for diagnosis. I just wanted to have them look at the suspension, wheels and tires during their vehicle inspection. More

by KGODWIN07

Verified Customer

Recommend Dealer

Other Employees Tagged: Tim Gilcrease , Devra Cramer, Tim FENDLEY, Brandon Hall, Leslie Puryear, Maxwell Tanner

Helpful 0

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Apr 16, 2020 -

Alan Webb Mazda responded

Kevin, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Leslie Puryear Service Manager 360-334-3002 ext 330 Lesliep@alanwebbautogroup.com

April 06, 2020

Dealership Rating

Employee Rating

Alan Webb Mazda service department is amazing. The receptionists and mechanics are friendly and skilled in their departments. When my car needs service and or repairs they explain it all to me and whe receptionists and mechanics are friendly and skilled in their departments. When my car needs service and or repairs they explain it all to me and when the car is done, it's done well I've never had to return for the same problem. I give them a hundred percent rating. More

by 1313

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Natalie Erickson, Lindsey Scott

Helpful 0

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Apr 06, 2020 -

Alan Webb Mazda responded

Thank you so much for the feedback! We value all our customers and truly strive to provide excellent service to each and every one of them. We appreciate your continued loyalty!

November 12, 2019

Dealership Rating

Employee Rating

Scheduled on time. Finished up a day early. J Service staff met requirements of the recall replacement of ignition switch. Full Circle Examination enabled a repair follow-up review of this aged Service staff met requirements of the recall replacement of ignition switch. Full Circle Examination enabled a repair follow-up review of this aged vehicle. Thankyou More

by SL.KENNEDY

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Other Employees Tagged: Secora Jones

Helpful 0

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Nov 19, 2019 -

Alan Webb Mazda responded

Sharon, Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback, it helps us ti grow and build a positive customer experiences for you and others. We look forward to seeing you and your MPV in the future. Take care! Sincerely, The Alan Webb Mazda Family

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