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Phil Fitts Ford
New Castle, PA
1,292 Reviews
Phil Fitts Ford in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
October 17, 2025
This was my second experience with the car service
department. My first visit was after an accident on the PA Turnpike….a first EVER accident for me but after speaking to Paula, my fears worries. and
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by 10318deanneMary Anne
Employees Worked With
Other Employees :
PAULA. Collision Dept, Customer Service Give 5+ stars
October 06, 2025
Friendly and professional staff.
Always an amazing experience. Fast and efficient work. I am always completely satisfied with every aspect of my service.
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by cfdostilio
Employees Worked With
Kenny Carter
September 06, 2025
Our recent experience included exceptional communication
from Kenny and excellent, timely repair service on our Fusion.
More
by Dale
Employees Worked With
Dealership Inventory (147 Vehicles)
Photos & Amenities
- Customer Lounge Area
- Free Loaner Cars
- Free WiFi
- Instant Financing
- Authorized Parts Store
- Shuttle Service
- Television
- Vending Machines
- After Hours Drop-Off
- Cable TV
- Free Coffee
- Free Drinks
