Khalid Anas | Page 6

Buyer beware! Nissan of Clearwater is a very shady organization. They sold us a 2021 Jeep Gladiator with frame damage and refused to make it right without incurrin Nissan of Clearwater is a very shady organization. They sold us a 2021 Jeep Gladiator with frame damage and refused to make it right without incurring a $4520 loss or be exposed to additional fees by trading. We agreed to absorb the sales tax and registration fees but they insisted on profiting on every transaction making a bad situation worse. They advertise a competitive price but quickly tack on fees; a mandatory used car prep fee, a dealer prep fee, and inflated electronic registration fees. We specifically asked if the car was in any accidents or ever flooded. The salesman insisted if it was not on the CarFax it had no damage. We purchased the vehicle on 7/5 and something just did not feel right and when engaging the 4WD on Daytona Beach we heard a popping and clicking sound coming from the front end. This occurred on 7/19. We immediately made an appointment with a Jeep dealer in Orlando to have it looked at on 7/20 for what should have been covered under the remainder of the manufacturer’s drivetrain warranty. Within minutes of having the car on the rack we received a call from the service advisor asking how long ago we purchased the vehicle as there was obvious damage to the frame and they could not address the drivetrain concern under warranty as a result and that the vehicle was unsafe to drive. They sent us pictures of their findings showing welds to the frame with rust present indicating that the damage occurred prior to our purchase in addition to a stressed u-joint and damaged front drive shaft. We picked the car up from the Jeep dealer in Orlando driving directly to Nissan of Clearwater. The sales manager insisted there was nothing wrong with the vehicle and reluctantly agreed to have their service department inspect it again claiming that the welds were a result of the factory not painting them due to impediment caused by suspension components. They claimed members of their team had experience with Jeeps and confirmed the same. We asked for a Jeep Wrangler to be brought in from outside to compare the frames and were told it would be comparing apples to oranges. From our research the front end including suspension components are the same between a Wrangler and a Gladiator. Another flag! The service lane manager at Nissan of Clearwater continued to stand by their assessment the vehicle did not have damage and was safe to drive and we should get another opinion. An independent shop confirmed the damage as well. To this date we have yet to receive the requested call from Bruno Pignano the GM who replies with an ever changing story addressing my wife by the wrong name, a clear indication of his ignoring the brevity of the case. Bruno insisted that the damage was caused after purchase. Hard to believe damage could be caused, parts ordered and repairs completed in less than 15 days. Corporate eventually made it right, but Bruno tried to profit until the very end saying $150 was due for loan reversal and the car needed to be inspected to deduct any “damages” from the reversal of the transaction. No consideration was given by Bruno Pignano for the fact that we incurred multiple trips from Orlando to Clearwater to resolve the issue. He claims to know customer service. He must of learned his customer service at take advantage of the customer at all cost university. Bruno choses profit over humility while claiming to put God first. Guess he missed Proverbs 11:2: "When pride comes, then comes disgrace, but with humility comes wisdom" in his quest to be a motivational speaker. In summary avoid Bruno Pignano and his shady, lack of customer service operations like the plague he is. More

by Buyer Beware Verified Customer Verified Customer

Report | Print

Khalid Anas was extremely helpful and supportive regarding to helping my family and my brother get his first car. As we all know, getting your first car especially as a teenager can be daunting but regarding to helping my family and my brother get his first car. As we all know, getting your first car especially as a teenager can be daunting but Khalid made it super easy. He is very knowledgeable in car sales. My parents are very harsh graders and we have a budget but with that he was willing to hear us out. Shukran (thank you) my brother! More

Report | Print

Once again, I was thoroughly impressed with outstanding Team at Nissan of Clearwater! It’s so refreshing to know that I always have such a dedicated group of professionals that are not only friendly, court Team at Nissan of Clearwater! It’s so refreshing to know that I always have such a dedicated group of professionals that are not only friendly, courteous, professional, and knowledgeable but communicate extremely well! That is especially true of Service Advisor Joe Bitar and Service Manager John Mendonca who thoroughly explained the scope of work to be done while also keeping me updated throughout the process giving me updates along the way. Also, Alex the Service Tech even provided me with a nice video going over work as well. While the work was performed, I also had the pleasure of speaking with Khalid Anas in Sales who answered all my questions on new models and incentives that that I will pass along to my friends and family. Also, special thanks to General Manager Bruno Pignano for always caring about customer feedback and driving his organization to excellence. Again, truly an outstanding team at this state-of-the-art facility that continues to earn this demanding customer’s business and leaves me Completely Satisfied every time reinforcing my loyalty to the Nissan brand! Great job Nissan of Clearwater! 5-Stars. ***** More

Report | Print

Khalid was fantastic he really knows what customer service is about. I’d feel confident coming back to him. service is about. I’d feel confident coming back to him. More

Report | Print

My sister and I had a great experience with Khalid, he was patient, personable, and truly worked with my sister in making sure she got the best deal and vehicle for her and her girls! Thank you so much Kh was patient, personable, and truly worked with my sister in making sure she got the best deal and vehicle for her and her girls! Thank you so much Khalid and Nissan of Clearwater, you’ve made customers for life! More

Report | Print

Amazing experience! !! Khalid was beyond helpful, super patient, walked in and went right to work on helping me get exactly what I came in looking for! Just gave him a fe !! Khalid was beyond helpful, super patient, walked in and went right to work on helping me get exactly what I came in looking for! Just gave him a few things I was looking for in a car and the first car he brought out was the PERFECT match!! I gave him my numbers that I was staying in range and he did everything he could to stay as close as he could!! Thank you so much Khalid and Nissan of Clearwater for such a wonderful experience!! More

Report | Print

Clean and on point. Listen to your needs and desires. I would reccomend your dealership to others. Listen to your needs and desires. I would reccomend your dealership to others. More

by lfharvey Verified Customer Verified Customer

Report | Print

Great car buying experience from beginning to end. Did everything to make my purchase a success Did everything to make my purchase a success More

Report | Print

Original review prior to going to finance: this guy did his thing and give him a raise. Post purchase review: come to find out I was lied to about the car and financing. An extra 1k was added to the pr his thing and give him a raise. Post purchase review: come to find out I was lied to about the car and financing. An extra 1k was added to the price of the car because I did not finance with Nissan, even though I didn't have a choice of who I financed with. The car was misrepresented as having long range (400 miles per charge) and its not. An extra 2500 was added " mandatory" , for things like oil changes, although the tesla doesn't have oil. Reached out to a manager to return the vehicle in less than 24 hours and the management couldn't be bothered enough to call back in 3 hours before closing. Will NOT do business with this dealership again. More

Report | Print

Khalid was amazing from start to finish when buying my first car on my own. I was nervous walking into a dealership at first, but he made me feel comfortable answering all and any questions I had along th first car on my own. I was nervous walking into a dealership at first, but he made me feel comfortable answering all and any questions I had along the way, and I'm extremely happy with my purchase! Will definetly be referring friends and family in the future :) More

Report | Print