Khalil Guissé

My wife and I had an outstanding experience yesterday at Bill Jacobs. We are true car enthusiasts and have bought lots of cars over the years. We've probably had 15 cars in 12 years and our car buying exper Bill Jacobs. We are true car enthusiasts and have bought lots of cars over the years. We've probably had 15 cars in 12 years and our car buying experience yesterday with our salesman, Preston, was the best experience we have ever had. Our salesman was confident, friendly, integrous, knowledgeable, and made us feel super comfortable about our DEAL. The entire experience was fun and exciting. The entire team at Bill Jacobs was great and moved us incredibly quickly and easily through the process. I highly recommend this dealer. Top Tier, and a shoutout to Preston, thank you for the excellence. 10/10!! More

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Bill Ernest was extremely helpful and made the entire process very simple. He was always available to answer questions. process very simple. He was always available to answer questions. More

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Stefan at Bill Jacob's BMW was awesome to work with. Very accommodating and able to work within our time frame. Have already recommended Stefan and Bill Jacobs BMW to some of our friends. We love our ne Very accommodating and able to work within our time frame. Have already recommended Stefan and Bill Jacobs BMW to some of our friends. We love our new BMW! More

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This dealership had the model I was looking, stopped in and talked with Harry Gianos. He was extremely friendly and helpful, got me the information I needed quickly. Was one of the smoothest car purchase and talked with Harry Gianos. He was extremely friendly and helpful, got me the information I needed quickly. Was one of the smoothest car purchases I've made. Highly recommend. More

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Our buying experience at Bill Jacobs BMW was one of the best transactions we have ever had! We are new to BMW and we will be back! Our associate Jessica P was very attentive to ALL of my questions and alwa best transactions we have ever had! We are new to BMW and we will be back! Our associate Jessica P was very attentive to ALL of my questions and always answered them with a smile! Our new vehicle was delivered in a timely fashion and we couldn't be happier! She is definitely an asset to this dealership!! THANK YOU Jessica P and Bill Jacobs BMW!! More

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We had a wonderful experience in buying our new car at Bill Jacobs BMW. Everyone we encountered was friendly, knowledgeable and efficient. Our client advisor, Giselle Rico, listened well, helped us find t Bill Jacobs BMW. Everyone we encountered was friendly, knowledgeable and efficient. Our client advisor, Giselle Rico, listened well, helped us find the vehicle that was right for us, and then walked us through every step of the purchase process. Having been a “Genius”, she was able to explain many of the exciting features while being patient as we began our learning curve. We couldn’t be happier. We give her 5 stars. More

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I've had Jeff Hulsebus as my service advisor multiple times now and he always goes above and beyond, very pleased. Overall the service department at this dealership does good work, is fair, and offers a times now and he always goes above and beyond, very pleased. Overall the service department at this dealership does good work, is fair, and offers a great waiting area. They are good about loaners and offering pickup/dropoff also. I've been very pleased with purchases from Bill Jacobs as well, Khalil has been great to work with! More

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Josh was excellent. The front desk was amazing. Good follow up, and they spent time teaching me how to use the car with a promised two week follow up. I recommend. The front desk was amazing. Good follow up, and they spent time teaching me how to use the car with a promised two week follow up. I recommend. More

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TLDR: Bill Jacobs sold me a vehicle with damage that I didn't notice for a few weeks and only offered me $100 to fix the problem, after admitting the vehicle was sold in that condition. Every employee I i didn't notice for a few weeks and only offered me $100 to fix the problem, after admitting the vehicle was sold in that condition. Every employee I interacted with at the dealer seems miserable and are just putting on an act. I purchased a used X3 M from Bill Jacobs BMW, I should have walked away the minute I saw the disgusting condition the vehicle was in when I arrived. jessica Presniakovas told me the vehicle was dirty, but that was an understatement, dried up spilled liquid everywhere footprints and dirt on the leather and seats, and hair everywhere. I couldn't believe she showed me the vehicle in that condition. Jessica was not personable at all, acted like she wasn't interested in selling the vehicle, let alone be working there. Back to the vehicle, the outside was just as dirty and this is where I made a mistake, but used X3 M's are hard to come by. They tried to give me a low-ball trade in offer, $6,000 less than others were. In comes the sales manager, Khalil Guissé, he is a true salesman, in the essence that he has an answer to everything, but most of them are not logical and benefit nobody but the dealer. He proposed I go trade it in my vehicle at CarMax down the road and then come back to buy the vehicle. I don't have a local bank, so this wasn't an option. Don't worry, Khalil has a solution, purchase the car with their financing and then refinance with my credit union. Khalil let me put a deposit down to hold the vehicle while I figured out how to sell my car somewhere else. Four days go by, I get my bank draft and the vehicle still hasn't been cleaned yet. I go in to make the purchase and met with Jessica, same demeanor. When I walked in, Jessica met me and swiftly took me straight to her office and didn't even offer to have me look at the vehicle again. I finally got to look at the vehicle after going over some paperwork and waiting for finance. The vehicle was in their dimly lit showroom on an overcast evening, this definitely contributed to my oversight. It was at this point that I didn't notice the bumper had been repaired at some point. The bumper had two paint drip marks, over spray underneath the vehicle, uneven paint, and a miss aligned lower grill trim. This went unnoticed by me for about 4 weeks because my wife was driving it for a week after the purchase and I was out of town for 2.5 weeks, so it sat in my garage unused. I took my vehicle in to get PPF applied and the installer pointed out the issues to me. I contacted Khalil and informed him, his response was " what do you want us to do" but not on a helpful way. I sent him pictures and the following day he told me to bring it in so they could take a look. When I arrived at the dealer, Khalil and Jessica greeted me, this was the only words Jessica spoke to me the entire time I was there. They pulled it into the service area and looked at it with the light from a cell phone. Not sure why I couldn't pull it in myself, probably because they wanted to discuss about what they weren't going to do for me without me present. Khalil then told me the only thing they could do for me was offer me $100, claims he already discussed it with the general manager. He admitted it was evident that the bumper had been resprayed at some point. He said it would cost them $1200-$1300 to repair the issue at a body shop. He said it's not something they could fix because they don't have a body shop and it would require the bumper to be removed. I informed him bumpers are removed all the time for service reasons and all I was looking for was to have the grill piece to aligned correctly. I told him I was not satisfied with the offer. Khalil went on to say they cleaned their hands and obligations to the vehicle the minute the vehicle drove off the lot. Khalil eluded to the fact that maybe I have done something to the vehicle after purchasing. Bill Jacobs should have made a better good faith offer than $100. More

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Easy to find , very friendly atmosphere,very courteous and professional,absolutely very clean well organized. and professional,absolutely very clean well organized. More

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