Khann Vun

The dealership is fine, they have a good selection, they weren't overly pushy as I was comparing vehicles in the parking lot, and gave me space to contemplate. I didn't know this review site was available s weren't overly pushy as I was comparing vehicles in the parking lot, and gave me space to contemplate. I didn't know this review site was available so I'm referencing an interaction from a few months ago. It's the employee, Khann Vun that made the experience miserable. He didn't remember me, but when I came in looking at a $60,000 Telluride I remembered him from when he worked at Hyundai Village of Danvers. He's a rude, perpetual child. I was very clear when I walked in the door, I could finance, and already had financing options available from my local bank and credit union (separately), but for 4.5-5% it makes more sense to pay for the vehicle in full. This wasn't a problem until at the very end when agreeing on a price, he told me that was only if I Finance through their creditor for 8% and less money down than what I wanted (Of course he wanted me to do this, they make much more on the interest the less you put down). When I wouldn't do it, he became visibly aggravated and told me that if I can't afford it I should look at cheaper cars. Dude, how many people come looking at $60,000 Kia's that have an 840 credit score and can pay cash? I'm probably the second one you've encountered this year and I walked out. I ended up buying a car elsewhere and the car I looked at, is still sitting on your lot. Excellent job, sir. More

Print

This is my story and my point of view. I went to Kia in Lynn to buy a hybrid for my 100+ mile daily commute yesterday 3/26/26 . Phil, the salesman, was excellent , welcoming, patient, and I went to Kia in Lynn to buy a hybrid for my 100+ mile daily commute yesterday 3/26/26 . Phil, the salesman, was excellent , welcoming, patient, and professional. We did two test drives, and the experience was going well until the financing discussion started. What frustrated me was the lack of clear financing transparency. I was shown payment ranges instead of one exact monthly payment, and the APR was not clearly presented until I asked directly. After my credit was run and came back at 677, I was told the APR was 8.39%, but I was still being shown numbers in a way that felt generic and unclear. I made it clear that I wanted to stay under $400/month with $8,000 down, and that I could even do $10,000 down if needed. The number I was brought back was $403/month. At that point, I said I needed to go home and discuss it with my wife before making such a big financial decision. That is when the conversation with Vun became heated and uncomfortable. I felt pressured to sign before leaving, and I even asked, “Do I have the right to go home and discuss this with my wife first?” and he said: "yes you have the right to do whatever you want". No customer should feel that way over a major purchase. I apologized if I had wasted anyone’s time, because I came there seriously ready to buy if the deal made sense. Vun told me that it's their job and i dont have to aplogize, and i told him you look mad because i'm not signing righ now!! long story short it was heated debate and i felt unconfortable cuz Customers should be given clear numbers and the space to think before signing anything. Phil later called me to apologize, and I appreciated that. My issue is not personal — it is about pressure, lack of clarity, and not feeling comfortable in that moment. I told him that i'll come back with my family o saturday. I understand that it was almost the end of March, which also means the end of the quarter and likely pressure on the sales department to meet targets, but a customer should never feel forced to sign any document without their full comfort, understanding, and confidence in the deal. A car purchase is a major financial decision, and every customer should be given the time and space to review the numbers carefully, discuss them with their family, and make that decision without pressure. More

Print

I’m very thankful to the manager of the dealership Kawn and the salesman Dillon for the help and cooperation during the car buying process. This was the second car I bought from this place for the last f and the salesman Dillon for the help and cooperation during the car buying process. This was the second car I bought from this place for the last few years. I’ll definitely recommend these guys to my friends for the car buying inquiries. More

Print