Phil McCabe

This is my story and my point of view. I went to Kia in Lynn to buy a hybrid for my 100+ mile daily commute yesterday 3/26/26 . Phil, the salesman, was excellent , welcoming, patient, and I went to Kia in Lynn to buy a hybrid for my 100+ mile daily commute yesterday 3/26/26 . Phil, the salesman, was excellent , welcoming, patient, and professional. We did two test drives, and the experience was going well until the financing discussion started. What frustrated me was the lack of clear financing transparency. I was shown payment ranges instead of one exact monthly payment, and the APR was not clearly presented until I asked directly. After my credit was run and came back at 677, I was told the APR was 8.39%, but I was still being shown numbers in a way that felt generic and unclear. I made it clear that I wanted to stay under $400/month with $8,000 down, and that I could even do $10,000 down if needed. The number I was brought back was $403/month. At that point, I said I needed to go home and discuss it with my wife before making such a big financial decision. That is when the conversation with Vun became heated and uncomfortable. I felt pressured to sign before leaving, and I even asked, “Do I have the right to go home and discuss this with my wife first?” and he said: "yes you have the right to do whatever you want". No customer should feel that way over a major purchase. I apologized if I had wasted anyone’s time, because I came there seriously ready to buy if the deal made sense. Vun told me that it's their job and i dont have to aplogize, and i told him you look mad because i'm not signing righ now!! long story short it was heated debate and i felt unconfortable cuz Customers should be given clear numbers and the space to think before signing anything. Phil later called me to apologize, and I appreciated that. My issue is not personal — it is about pressure, lack of clarity, and not feeling comfortable in that moment. I told him that i'll come back with my family o saturday. I understand that it was almost the end of March, which also means the end of the quarter and likely pressure on the sales department to meet targets, but a customer should never feel forced to sign any document without their full comfort, understanding, and confidence in the deal. A car purchase is a major financial decision, and every customer should be given the time and space to review the numbers carefully, discuss them with their family, and make that decision without pressure. More

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Follow up on a previous review. Worked with Phil McCabe a few months ago and he ws great to work with. Very professional and personable. Recently had an issue (minor) with my car an Worked with Phil McCabe a few months ago and he ws great to work with. Very professional and personable. Recently had an issue (minor) with my car and I reached out to Phil and asked for his assisatnce. He went out of his way to help even though his main job is to sell cars. Ask for Phil McCabe at Pride Kia, you will not be disapponted. More

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Excellent service as always film McCabe was excellent he made the whole experience painless. Please when I came to pick the car up everything was already. made the whole experience painless. Please when I came to pick the car up everything was already. More

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Nessim was professional and helped us with a new Sportage Hybrid. We will definitely have other friends and family members visit this location. Hybrid. We will definitely have other friends and family members visit this location. More

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They do everything to make your car buying as easy and affordable for the car you want. affordable for the car you want. More

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Good price still, even if it was not was we were told on the phone before coming. Long waiting time to finance. But nice people, no pressure put on us at all. the phone before coming. Long waiting time to finance. But nice people, no pressure put on us at all. More

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Phil McCabe was a great salesman and felt like they gave my the best trade in value my the best trade in value More

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I DEALT WITH PHIL McCabe VERY PROFESSIONAL. WAS EXTREMELY HELFUL WITH MY SELECTION. WOULD HIGHLY RECOMMEND PKIL AS A SALES CONSULTANT WAS EXTREMELY HELFUL WITH MY SELECTION. WOULD HIGHLY RECOMMEND PKIL AS A SALES CONSULTANT More

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We worked with Phil McCabe who wonderful. I had a lot of questions about purchasing and leasing and Phil answered all in a professional manner. Make sure to see Phil McCabe at Pride Kia. Love I had a lot of questions about purchasing and leasing and Phil answered all in a professional manner. Make sure to see Phil McCabe at Pride Kia. Love my Telluride! More

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Recently purchased a new Sportage from Pride Kia and we worked with Phil McCabe who was professional and awesome to work with.Everything was spot on from beginning to end. Buying a car should be fun and Ph worked with Phil McCabe who was professional and awesome to work with.Everything was spot on from beginning to end. Buying a car should be fun and Phil made it that way. More

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