Work was done correctly.
And with the client need in mind. I'm very happy with the work done.
And with the client need in mind. I'm very happy with the work done.
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by s.lasalvia
Verified Customer
Verified Customer
Other Employees Tagged:
Yani M Yee
Sep 11, 2022 -
Arlington Nissan responded
Thank you for choosing Arlington Nissan, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Service was great Everyone was very cordial We will
be back for our next oil change
be back for our next oil change
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by pat45
Verified Customer
Verified Customer
Other Employees Tagged:
Benson Bansil, Vincent Sereyka, Brian Weisbond, Yani M Yee
Sep 11, 2022 -
Arlington Nissan responded
Thanks for sharing your thoughts about your experience with Arlington Nissan. We appreciate your business and hope to see you again soon!
I was impressed with the customer service and how the
service advisor handled my concern.
service advisor handled my concern.
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by RFrazier65
Sep 05, 2022 -
Arlington Nissan responded
Thank you for your business and this review. We're happy to hear Kiah and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Waited 45 minutes for courtesy shuttle before taking Uber
instead. Requested trade in value of vehicle and still no response
instead. Requested trade in value of vehicle and still no response
More
by Mlperez6
Verified Customer
Verified Customer
Sep 05, 2022 -
Arlington Nissan responded
Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. If you'd be willing to provide more information about your visit, please send us a message with your contact information.
Sep 05, 2022 -
Arlington Nissan responded
Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. If you'd be willing to provide more information about your visit, please send us a message with your contact information.
Kiah was very professional He got me in and out quickly
Good experience. I'll be back
Good experience. I'll be back
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by GVANDEVU
Verified Customer
Verified Customer
Aug 31, 2022 -
Arlington Nissan responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Arlington Nissan.
Service department was very friendly and professional.
The parts needed for my vehicle 🚗 arrived quickly. My vehicle was returned to me cleaner then when I dropped it off. My experience over all with Arl
The parts needed for my vehicle 🚗 arrived quickly. My vehicle was returned to me cleaner then when I dropped it off. My experience over all with Arlington nissan was truly awesome!
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by FIVEO257
Other Employees Tagged:
Benson Bansil, Michael Librizzi, Vincent Sereyka, Brian Weisbond, Armand Wothe, Yani M Yee
Aug 01, 2022 -
Arlington Nissan responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
The staff is very courteous and knowledgeable.
They service was provided in a very professional manner.
They service was provided in a very professional manner.
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by smknsx
Verified Customer
Verified Customer
Jul 27, 2022 -
Arlington Nissan responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Nissan!
Great service done by Kiah McGee.
He is super helpful and ensure the customer is satisfied.
Thank you for the great service, Kiah!!
He is super helpful and ensure the customer is satisfied.
Thank you for the great service, Kiah!!
More
by Nazni
Verified Customer
Verified Customer
Jul 11, 2022 -
Arlington Nissan responded
Nazi, Kiah and our team appreciate your business and our team looks forward to serving you again soon!
Job not done right when caliper was done.
Had to replace both calipers , rotors and pads because of the unbalanced of the calipers. Bottom line is Nissan should’ve replaced both not one.
Had to replace both calipers , rotors and pads because of the unbalanced of the calipers. Bottom line is Nissan should’ve replaced both not one.
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by VENTAIR
Verified Customer
Verified Customer
Other Employees Tagged:
Benson Bansil
Jul 09, 2022 -
Arlington Nissan responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
Jul 09, 2022 -
Arlington Nissan responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.
Jul 09, 2022 -
VENTAIR responded
Sure, someone can call me
It took two hours to do a scheduled oil change with
appointment. (At 8:00 am) The waiting area, children's area and the showroom were dirty and worn out. I sent an email describing the scene and my co
appointment. (At 8:00 am) The waiting area, children's area and the showroom were dirty and worn out. I sent an email describing the scene and my concerns. I got two responses one by text asking if I wanted to schedule a service appointment and a call saying they saw I sent a request on new car sales. So no one really read my email. I don't think this dealership really has any eye for customer experience. The service rep was really nice. Even though I prepaid for a service package I'm thinking maybe I won't go back. If this is the showroom and service area experience, I wonder what going on in the garage?
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by RONALDLAMPERT
Jul 07, 2022 -
Arlington Nissan responded
Ronald, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Jul 07, 2022 -
Arlington Nissan responded
Ronald, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
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