Kim Boutell
Kim Boutell at Spitzer Jeep RAM Brook Park

Kim Boutell | Page 3

Service Advisor

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4.3
48 Reviews
4.3

48 Reviews

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48 Reviews of Kim Boutell

February 16, 2026

Dealership Rating
Employee Rating

Have dealt with spitzers for approximately 20 years. . Wife's jeep was up for lease renewal and they wouldn't deal at all. So much forworking with ongoing customers. They basically just laughed at us. Do More

by scareygizmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 19, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 31, 2026

Dealership Rating
Employee Rating

Our warranty was with Chrysler Corp they were the one who were the cause of the length of the repair More

by Richmusolf1945
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Feb 01, 2026

Spitzer Jeep RAM Brook Park responded

Providing a positive experience is our top priority, Rich, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 31, 2026

Dealership Rating
Employee Rating

I love that they were able to fix my truck so quickly and solve the issue that was blown off for a year by the dealership I bought from ! So grateful!! More

by rebelgirl7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Spitzer Jeep RAM Brook Park responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 31, 2026

Dealership Rating
Employee Rating

Dealership was excellent. Everyone O worked with was good. Waiting room was comfortable. The time it took to complete was better than expected More

by jmroczka
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 31, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 30, 2026

Dealership Rating
Employee Rating

They listened to me and it was done in a timely manner and Mel was also a big help. More

by chriskemock
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 31, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for choosing Spitzer Jeep RAM Brook Park. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 30, 2026

Dealership Rating
Employee Rating

Responsive and got my car fixed quickly. Happy to have my car fixed in a little over 24 hours More

by judy.gyorky
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 30, 2026

Spitzer Jeep RAM Brook Park responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Jeep RAM Brook Park.

January 28, 2026

Dealership Rating
Employee Rating

Pricey, but worth it. Great service. Fast and ahead of schedule. One stop shop for all issues. More

by brodieridgereid
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 28, 2026

Spitzer Jeep RAM Brook Park responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Jeep RAM Brook Park to be a positive one. Please don't hesitate to reach out if you need anything else.

January 14, 2026

Dealership Rating
Employee Rating

An excellent agency in terms of accuracy and punctuality, and the staff are very respectful in their dealings. More

by Azhar alobaidi
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 14, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 21, 2026

Azhar alobaidi responded

Thank you, you are wonderful

Jan 21, 2026

Azhar alobaidi responded

Thank you, you are wonderful

January 13, 2026

Dealership Rating
Employee Rating

I had a major problem that took a long time. Engine replacement. It took about a month or so. In that time, Kim bent over backwards to make sure that I had a suitable vehicle for my use. She tri More

by Okgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Tillman

Jan 13, 2026

Spitzer Jeep RAM Brook Park responded

Thanks for sharing your thoughts about your experience with Spitzer Jeep RAM Brook Park. We appreciate your business and hope to see you again soon!

January 11, 2026

Dealership Rating
Employee Rating

Kim was great and very helpful. I appreciated her patience and knowledge of everything. The dealership was very clean and organized. More

by cjpc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Barber, Denise Baker

Jan 11, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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