Kim Boutell
Kim Boutell at Spitzer Jeep RAM Brook Park

Kim Boutell | Page 3

Service Advisor

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4.3
43 Reviews
4.3

43 Reviews

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43 Reviews of Kim Boutell

January 30, 2026

Dealership Rating
Employee Rating

Responsive and got my car fixed quickly. Happy to have my car fixed in a little over 24 hours More

by judy.gyorky
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 30, 2026

Spitzer Jeep RAM Brook Park responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Jeep RAM Brook Park.

January 28, 2026

Dealership Rating
Employee Rating

Pricey, but worth it. Great service. Fast and ahead of schedule. One stop shop for all issues. More

by brodieridgereid
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 28, 2026

Spitzer Jeep RAM Brook Park responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Spitzer Jeep RAM Brook Park to be a positive one. Please don't hesitate to reach out if you need anything else.

January 14, 2026

Dealership Rating
Employee Rating

An excellent agency in terms of accuracy and punctuality, and the staff are very respectful in their dealings. More

by Azhar alobaidi
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 14, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 21, 2026

Azhar alobaidi responded

Thank you, you are wonderful

Jan 21, 2026

Azhar alobaidi responded

Thank you, you are wonderful

January 13, 2026

Dealership Rating
Employee Rating

I had a major problem that took a long time. Engine replacement. It took about a month or so. In that time, Kim bent over backwards to make sure that I had a suitable vehicle for my use. She tri More

by Okgo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Tillman

Jan 13, 2026

Spitzer Jeep RAM Brook Park responded

Thanks for sharing your thoughts about your experience with Spitzer Jeep RAM Brook Park. We appreciate your business and hope to see you again soon!

January 11, 2026

Dealership Rating
Employee Rating

Kim was great and very helpful. I appreciated her patience and knowledge of everything. The dealership was very clean and organized. More

by cjpc101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Crystal Barber, Denise Baker

Jan 11, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 04, 2026

Dealership Rating
Employee Rating

Happy New Year! I had a great experience. My service was done quickly and every person that worked that day had a great attitude! Thanks you guys More

by Shefixedit
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jan 05, 2026

Spitzer Jeep RAM Brook Park responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Spitzer Jeep RAM Brook Park.

January 02, 2026

Dealership Rating
Employee Rating

Terrible went to pick up doors still wouldn't open with remote new truck no loner More

by Dave6450
Recommend Dealer
No

Other Employees Tagged: Kim Boutell

Jan 07, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, Dave, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Jan 07, 2026

Dave6450 responded

Everything was resolved and the vehicle is repaired

Jan 07, 2026

Spitzer Jeep RAM Brook Park responded

Thank you for providing this feedback, Dave, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 10, 2025

Dealership Rating
Employee Rating

Great dealership so easy to work with! Very kind and a lot of smiles at the dealership More

by PAULDOUGLASW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 10, 2025

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 08, 2025

Dealership Rating
Employee Rating

I specifically mentioned 2 items. After waiting 1.5 hours, she came back and said service needs to order a switch. I told her 5 days prior, the window switch is broken on the Passenge More

by Tom Zak
Recommend Dealer
No

Other Employees Tagged: Kim Boutell

Dec 12, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for this feedback, Tom. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 12, 2025

Spitzer Jeep RAM Brook Park responded

Thank you for this feedback, Tom. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 08, 2025

Dealership Rating
Employee Rating

Very great customer service n greetings was excellent and the wait time was quick and great thanks for getting my car fixed thre right way More

by pimpin55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kelly, Ariel Albores

Dec 08, 2025

Spitzer Jeep RAM Brook Park responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Spitzer Jeep RAM Brook Park!

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