Kim Boutell
Kim Boutell at Spitzer Jeep RAM Brook Park

Kim Boutell

Service Advisor

Spitzer Jeep RAM Brook Park

13001 Brookpark Rd
Brook Park, OH 44142

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4.3
59 Reviews
4.3

59 Reviews

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59 Reviews of Kim Boutell

June 03, 2026

Dealership Rating
Employee Rating

It was very convenient having the shuttle to take me to work. I was in and out. Perfect for my schedule. More

by Angela.cortes2816
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

Jun 03, 2026

Spitzer Jeep RAM Brook Park responded

We appreciate you sharing how the shuttle service supported your workday. Kim and our team are glad we could get your Jeep Wrangler serviced swiftly to fit your schedule. Thank you for the five-star rating.

June 03, 2026

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Employee Rating

Ashley was persistent and patient while we did our research. She was able to work out a deal that we are satisfied with. I would recommend Ashley to all interested in a dedicated and helpful sales pe More

by jpanza3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin Sandahl, Frank Kelly , Ashley Nelich

Jun 03, 2026

Spitzer Jeep RAM Brook Park responded

We appreciate you highlighting Ashley’s patience and persistence during your research. We’re glad she secured a deal you’re satisfied with on your new Chrysler Pacifica. Thank you for recommending Ashley and enjoy your Pacifica.

June 03, 2026

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I thank you very much for the efforts you have put into assisting me. You are, without a doubt, an excellent team—both in your interactions with customers and in the quality of the repairs performed on my More

by Azhar alobaidi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Spitzer Jeep RAM Brook Park responded

We’re delighted our team could assist you and that your Jeep Renegade repairs met your expectations. Please let us know if there’s anything else we can do for you.

June 03, 2026

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The whole crew were so nice and helpful the moment I went in until I left. Thank you for all your generosity More

by lillyrosa1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Spitzer Jeep RAM Brook Park responded

It’s great to know our team provided helpful, welcoming service from the moment you arrived until you left during your Dodge Journey visit. Thank you for recognizing our crew’s generosity. We appreciate you trusting us with your vehicle and look forward to seeing you again.

May 31, 2026

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Employee Rating

The communication was bad. I had no updates throughout my visit until I called the first day after my car was there for 7 hours. The next day car still there tried calling left More

by Falsor615
Recommend Dealer
No

Other Employees Tagged: Kim Boutell

Jun 03, 2026

Spitzer Jeep RAM Brook Park responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 30, 2026

Dealership Rating
Employee Rating

Good job by all! A little pushy on the survey! Everyone else, great job!:) Really! ;) More

by JWAMPLEMAN
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

May 31, 2026

Spitzer Jeep RAM Brook Park responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 29, 2026

Dealership Rating
Employee Rating

Upsetting, I pay for an extended warranty. . the idler pulley was the cause of my truck issues.. this is part of the engine, should be covered under powertrain warranty let alone the extended w More

by collins.steven2005
Recommend Dealer
No

Other Employees Tagged: Kim Boutell

Jun 03, 2026

Spitzer Jeep RAM Brook Park responded

Steven, we're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with you and our team here. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this.

May 21, 2026

Dealership Rating
Employee Rating

Getting checked in was easy. Kim clearly communicated the required work and when it would be completed. More

by jsmalheer
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

May 21, 2026

Spitzer Jeep RAM Brook Park responded

We’re glad the check-in process was smooth and that Kim clearly explained the work and completion schedule. Thank you for trusting us with your Jeep; we look forward to supporting your future service needs.

May 18, 2026

Dealership Rating
Employee Rating

Kim is always so helpful She does her best to resolve all my vehicle issues More

by Johnsonmarlisa1
Recommend Dealer
Yes

Other Employees Tagged: Kim Boutell

May 18, 2026

Spitzer Jeep RAM Brook Park responded

It’s great to know Kim consistently resolves your Ram’s issues. She works diligently to handle every concern efficiently and keep your vehicle reliable. Thank you for trusting our service team with your Ram.

May 16, 2026

Dealership Rating
Employee Rating

Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. More

by jzhog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Spitzer Jeep RAM Brook Park responded

It’s wonderful to hear our team was polite and knowledgeable while servicing your Ram. We’re pleased everything went smoothly and your questions were answered. Please let us know if we can help with any future maintenance.

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