Tony Black

STILL WAITING for General Manager TONY BLACK to contact me about horrible service dept / sales testdrive experience after several requests. Even spoke with JESSICA at SPITZER HEADQUARTERS in Elyria and sti me about horrible service dept / sales testdrive experience after several requests. Even spoke with JESSICA at SPITZER HEADQUARTERS in Elyria and still NO CALLBACK! New Request is for ALAN SPITZER and/or ALLISON SPITZER to please call me ASAP. More

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Ed was very friendly and explained everything very well throughout the whole process, he also showed us how to use all the features in my wife's new jeep.. hes very thorough, he provided a very comfortable throughout the whole process, he also showed us how to use all the features in my wife's new jeep.. hes very thorough, he provided a very comfortable car buying experience More

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Polite and knowledgeable. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. Took great care in getting my service done. Friendly. No problems. Answered all questions. Great people to working there.. More

by jzhog Verified Customer Verified Customer

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So i brong my vehicle in to get the recalls tooking care of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technic of that went wrong and received a call that a piece was broken trying to do one of the recalls it would be 1600 dollars i can come in and the technician could explain and show me better... I get to the dealership and walked to my vehicle where i was shown my gas tank and the tip of my quick connector for the fuel line snapped and was then told by the technician he tried to superglue it back together everything else came apart fine and was great this snapped when he took it off i took pictures and asked if i could speak to a supervisor and was told he was in a meeting after waiting a hour i asked to speak with the Gm please and was told he was in a meeting ok ill wait after another hour i was told that it was epoxyed and i can see it but not touch it i took another picture and asked for the gm i was told he was not in today i asked can i have his business card please they then told me he doesn't have contact information to call the store number i have the pictures of before when it was superglued and after it was then epoxyed it is more then clear from pictures and looking at the break it was done from the technician and this dealership who do I have to or need to contact to speak to someone to have my vehicle back the same way it was when i dropped it off?? More

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Professional, authentic, knowledgeable,I and accomodating.was very comfortable buying here. This dealership is exceptional accomodating.was very comfortable buying here. This dealership is exceptional More

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Salesperson was very polite answered all my question Went through the vehicle for me and the sales manager got me where I wanted on my payment. awesome dealership question Went through the vehicle for me and the sales manager got me where I wanted on my payment. awesome dealership More

by VENTURA.ANTHONY Verified Customer Verified Customer

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All ways a great experience great people to deal with job done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I done right appointments made on time I bought many cars another great experience parts department all ways have what I need all around great staff I will all ways do business with this dealership thank you to all staff of Spitzer motor city More

by viper 22 Verified Customer Verified Customer

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Ed Petrella was wonderful, very helpful, patient, and understanding. He is the best salesman we have ever worked with and made the buying process pleasant. Also, Adam Sow was very helpful and kind! Sales understanding. He is the best salesman we have ever worked with and made the buying process pleasant. Also, Adam Sow was very helpful and kind! Sales department was great. Unfortunately, our experience with the service department was extremely disappointing and concerning. The vehicle we purchased was not delivered in a safe, working condition and should never have been sold. When we first left the dealership, the car did not drive properly, so we returned immediately for inspection. We were later told that multiple major components were faulty and needed replacement, including the differential, rear axle, front axle, driveshaft, and rotors. After waiting several days with little communication, we were informed the car was ready for pickup. However, after driving it just over a mile, the vehicle lost power in the middle of an intersection and had to be towed back to the dealership. We then learned that the service department had installed a rear-wheel-drive axle on an all-wheel-drive vehicle. Due to these serious service errors and ongoing safety concerns, our family decided not to proceed with the purchase. Although we gave the service department opportunities to fix the issues, we no longer felt the vehicle could be trusted to be safe. After significant effort and discussion, the dealership eventually agreed to buy the car back. More

by Bluelinek9 Verified Customer Verified Customer

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State of the art facility with honest and experienced employees that complete the job correctly and on time employees that complete the job correctly and on time More

by Jeff Verified Customer Verified Customer

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Amazing service! Great people! Felt very respected and cared for! I would recommend for your vehicles needs. Great people! Felt very respected and cared for! I would recommend for your vehicles needs. More

by Tonyscina Verified Customer Verified Customer

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