Kim Moore | Page 3

Service was quick and excellent and the staffs are professional and they know what to do professional and they know what to do More

by EACQUAH83 Verified Customer Verified Customer

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Everything was great from sales to service to parts nothing but great things to say nothing but great things to say More

by DRUMLINEOF08 Verified Customer Verified Customer

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Kem, Cari And Denise Made My visit feel at Home Also salesman Mr, Black Took the time Show me the New 2022 Tundra which I am planning to purchase . salesman Mr, Black Took the time Show me the New 2022 Tundra which I am planning to purchase . More

by BOMAR2000 Verified Customer Verified Customer

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Garland took great care of me and my family! It was quick and very easy. and very easy. More

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Jeff Logan is 5 star. Shottenkirk 2 star. You will have a reconditioning fee and a Shottenkirk special warranty fee that is non negotiable. Whatever dealer discount given, these two fees will never come off. reconditioning fee and a Shottenkirk special warranty fee that is non negotiable. Whatever dealer discount given, these two fees will never come off. It’s gonna be hard to go back. They gonna have to be ready to get ridiculous dealer discount for me to defeat the $4995 reconditioning fee and the 1995 Shottenkirk warranty fee. More

by Wesley Verified Customer Verified Customer

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I was a walk-in needing a tonneau cover for my Ford Truck.... from dealing with Kim in Parts, to ending with Garland in Service the experience was AWESOME! Garland and Kim answered all my questions Truck.... from dealing with Kim in Parts, to ending with Garland in Service the experience was AWESOME! Garland and Kim answered all my questions as well as treating me like a Family Member.... The entire process was painless and professional, informed me of all progress, called me upon completion and the installation was perfect!! Even topped off my wiper fluid without asking Dave Powell More

by POW06 Verified Customer Verified Customer

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Garland has ALWAYS been SUPER...knows the business, great customer service and ALWAYS PLEASANT. I've been dealing with this dealership since it came to Granbury years ago(Previously Durant). She started in customer service and ALWAYS PLEASANT. I've been dealing with this dealership since it came to Granbury years ago(Previously Durant). She started in service department and worked her way up to Assistant Service Manager.......she is a rare example of knowledgeable and customer service in this automobile industry. Need more like her. More

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The salesman Heath was great. Regretfully the dealership’s sales management person/staff working my deal tried to charge me extra for tint that was on the car from the factory and in the original dealership’s sales management person/staff working my deal tried to charge me extra for tint that was on the car from the factory and in the original listing and for Nitrogen in the tires that wasn’t requested and not in the original listing a well. There was also an additional surprise fee for a car care plan or something like that I was told they would not waive. This was not included in the online price and it should not have been charged. Basically the price you see online isn’t the price they want you to pay. I would have walked away, but it was a good deal on the vehicle. They also tried to sell the vehicle without the roof racks, mats and GPS chip that it was supposed to have per their advertisement. I worked with the parts department on those items and they were great. The salesman was willing to help me install the roof racks because the sakes management staff/person working my deal refused to install them and only provided the part since they weren’t on the vehicle as advertised. The self install didn’t work and I’ve since had to remove them due to noise issues that shouldn’t have been there if they were professionally installed. Finance was good overall. The dealership as a whole is nice, but be careful with all the markups and missing items that will take away from the value of the vehicle.I would give the dealership a 5 star review if it weren’t for the sales management staff. I would still recommend the dealership because one bad apple should spoil the bunch. Just know what is advertised and hold them to it and be prepared to argue with the sales manager to avoid the extras they almost force you to have to add to their profit despite what a vehicle is listed online for. More

by sNorris Verified Customer Verified Customer

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Great people and very helpful! Had our sons car serviced and they did exactly what they said even put in a new battery for his key fob. Thank you all as usual great job. and they did exactly what they said even put in a new battery for his key fob. Thank you all as usual great job. More

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Eric Griffith was very professional and patient working with us on the purchase of our new Tundra.All of the staff was friendly and great to work with. with us on the purchase of our new Tundra.All of the staff was friendly and great to work with. More

by CRAWFORD201 Verified Customer Verified Customer

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