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Kim Porter
Kim Porter at Lexus Carlsbad

Kim Porter | Page 2

Service Consultant

Lexus Carlsbad

5444 Paseo Del Norte
Carlsbad, CA 92008

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58 Reviews
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58 Reviews

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58 Reviews of Kim Porter

May 01, 2022

Dealership Rating
Employee Rating

Very knowledgeable service staff. Customer oriented environment. Complete work on time and communicate all needs. More

by NORMWJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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May 24, 2022

Lexus Carlsbad responded

Hello NORMWJONES, Thank you for taking the time and giving us your feedback. We are happy to know that our team here is professional and courteous and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 28, 2022

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Employee Rating

Awesome service! The staff is friendly, and helpful. They always take good care of me. More

by amycrawfordjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 24, 2022

Lexus Carlsbad responded

Hello amycrawfordjones, Thank you for taking the time and giving us 5 stars. Have a wonderful day ad thank you for choosing our dealership for your service needs. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 24, 2022

Dealership Rating
Employee Rating

Kim was very helpful and professional she keep us informed relative to the progress of our service More

by brenda23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Print
May 24, 2022

Lexus Carlsbad responded

Hello brenda23, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we look forward to be able to serve you in the future. Have a wonderful day. Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 24, 2022

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Employee Rating

Great experience. They did a great work. They kept my car 2 days and give it to back perfect 👍🏽 More

by jill.irvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 25, 2022

Lexus Carlsbad responded

Hello jill.irvin, Thank you for taking the time and giving us 5 stars. We are happy to know that our team here is professional and helpful and we hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager wecare@lexusescondido.com

April 24, 2022

Dealership Rating
Employee Rating

Kim provided excellent service. She’s was friendly, clear and extremely professional. We are completely satisfied with the service provided. More

by LENJUDD07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Carr, Cyrus Ghahremani

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May 24, 2022

Lexus Carlsbad responded

Hello LENJUDD07, Thank you for taking the time and giving us 5 stars. We hope to be able to serve you in the future, thank you for choosing our dealership for your service needs, Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 24, 2022

Dealership Rating
Employee Rating

We had a great experience at Lexus Carlsbad for our first 5,000 mile service. Kimberly was great and very helpful getting us a shuttle to have lunch while we waited for our car to be finished. We will return More

by carla748
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 24, 2022

Lexus Carlsbad responded

Hello carla748, Thank you for taking the time and sending us your feedback and for giving us 5 stars. We sincerely appreciate you and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

Dealership Rating
Employee Rating

Everyone is very friendly and helpful. Each visit has been a pleasant experience and the staff make it easy. More

by TANYAOBERMARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 24, 2022

Lexus Carlsbad responded

Hello TANYAOBERMARK, Thank you for taking the time and sending us your feedback and giving us 5 stars, we sincerely appreciate you. We hope to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

April 20, 2022

Dealership Rating
Employee Rating

The people are very friendly curtious to their customers I would recommend to others the service they provide to their customers More

by ZANEMINER40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Torres, Chris Dressler, Stephanie Lopez , Lesley Bermingham, Abigail Bishop, John Castillo, Daniel Ortega, Celeste Strametz, Greg Sugii

Print
May 24, 2022

Lexus Carlsbad responded

Hello ZANEMINER40, Thank you for taking the time and giving us 5 stars and we sincerely appreciate you and look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager wecare@lexusescondido.com

April 17, 2022

Dealership Rating
Employee Rating

My car was promised to me to be ready by 4:30 pm received call 20 mins before that it would not be ready that day. I did not hear that call come in and did not know until I got back to dealership with my loa More

by ANNE_FRASER
Recommend Dealer
No
Print
May 16, 2022

Lexus Carlsbad responded

Hi Anne, Sorry to hear of your service experience, it sounds like there was indeed a matter in communication and follow up. I will make sure to bring this to our Management Teams attention. Management does take our guest comments to heart. We are always learning and coaching toward growth and improvement. Please do not hesitate to reach out if there is anything that I can do to assist you in the future. Lori Smith Customer Care Manager lsmith@lexuscarlsad.com

April 16, 2022

Dealership Rating
Employee Rating

The people are really nice, and very customer service oriented. The lounge is nice too. More

by ccolio76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Print
May 24, 2022

Lexus Carlsbad responded

Hello ccolio76, Thank you for taking the time and giving us 5 stars. We sincerely appreciate you and look forward to seeing you on your next visit. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com

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