Kim Tran
Kim Tran at eCarOne

Kim Tran | Page 12

Client Advisor

eCarOne

4400 W Plano Pkwy
Plano, TX 75093

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5.0
159 Reviews
5.0

159 Reviews

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159 Reviews of Kim Tran

January 06, 2024

Dealership Rating
Employee Rating

I hade a great experience. Staff are so helpful and prices are really reasonable. I recommend eCarOne. More

by Mahmoud Mehrjoo
Recommend Dealer
Yes
Jan 06, 2024

eCarOne responded

Mahmoud this is a complete mischaracterization. We provided knowledge of how many keys came with the car upfront and transparently. Over 30 photos were posted, and Kim went over the keys before you completed your purchase. We are completely transparent, and we stand by our honest staff and business model that has provided thousands of cars to clients all over our nation. This desire of yours to pressure us to buy you something that we explained did not come with the vehicle will not work. We wish you the best sir.

Jan 06, 2024

Mahmoud Mehrjoo responded

I was not informed that the car wouldn't pair with the vehicle app using only one key, highlighting a lack of transparency and honesty, its pure misleading by mentioning the number of picture of the car were posted. This situation seems to exploit customers unknowingly. Upon discovering the issue and promptly notifying Kim, she followed up with her manager, Scott, who later conveyed that the car was sold "AS IS," indicating limited remote functionalities. Following my review, Scott contacted me confrontationally, insisting on the removal of the feedback. I trust that eCarOne's management will address this matter appropriately, considering the dealership's otherwise positive reputation.

January 03, 2024

Dealership Rating
Employee Rating

eCarOne is the best dealership in DFW! Kim was the best sales. She is a major asset to the dealership. Kind, friendly, and knowledgeable. She has the keys to success. Very highly recomme More

by A.L.
Recommend Dealer
Yes
Jan 03, 2024

eCarOne responded

We absolutely agree with you, Kim is the best! Thank you for this awesome review. Thank you for choosing eCarOne Plano!

December 30, 2023

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Employee Rating

One of the easiest car purchases I have ever made. Kim was a fantastic sales associate. If you are looking for a luxury car, I would highly recommend Kim and eCarOne More

by Sean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2024

eCarOne responded

Sean we agree Kim is awesome.! Thank you for this review and thank you for choosing eCarOne Plano!

December 30, 2023

Dealership Rating
Employee Rating

Kim Tran and eCarOne are a force to be reckoned with! They both deliver top notch customer service and high quality vehicles. This is my second deal with Kim Tran and I highly recommend her to anyone i More

by New Elantra sport
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ahmad (Adam) Assi

Dec 30, 2023

eCarOne responded

Thank you so much for leaving this awesome review! We truly appreciate your business!! Happy New Year and thank you for choosing eCarOne Plano!!

December 28, 2023

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I was an out of state buyer and they made the transaction very easy. Car was shipped to me very quickly after closing the transaction More

by dmoore9350
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 28, 2023

eCarOne responded

We are so glad that you had a great experience!! Thank you for this awesome review! Thank you for choosing eCarOne Plano!!

December 19, 2023

Dealership Rating
Employee Rating

Kim made this experience the best I have had in buying a car! Thanks Kim!! Everything was upfront- no surprises, and quick Thanks More

by Jcbarnes171
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Sahwani

Dec 19, 2023

eCarOne responded

Thank you for this awesome review!! We are grateful for your business. Thank you for choosing eCarOne Plano!

December 16, 2023

Dealership Rating
Employee Rating

Was extremely helpful, easy, and kind throughout the entire process; would purchase a car with them again. My representative was diligent and so was the rest of the team. More

by Dngachohi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 18, 2023

eCarOne responded

Thank you for this awesome review! Thank you for choosing eCarOne Plano!

December 03, 2023

Dealership Rating
Employee Rating

Great experience. I would definitely recommend! I was in and out in no time. Kim was very knowledgeable on the vehicle I purchased. More

by Tim B.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2023

eCarOne responded

Tim thank you so much for this awesome review!! We agree, Kim is the best! Thank you for choosing eCarone Plano!

December 02, 2023

Dealership Rating
Employee Rating

Kim was super friendly and extremely knowledgeable about the vehicle we purchased! She made our buying experience super easy and hassle free! More

by Canoa101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2023

eCarOne responded

Thank you so much for this awesome review!! Thank you for choosing eCarone Plano!

December 01, 2023

Dealership Rating
Employee Rating

How can I find English words available to describe how Awesome and Amazing our experience was from the first view on-line of our vehicle, to the entire process to closing! Everything and Everyone was sim More

by Cory.stilp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Elias Sahwani , Scott Traylor

Dec 01, 2023

eCarOne responded

Stilp family we think you guys' rock!!!! Thank you, this awesome review, and thank you for choosing eCarOne Plano!!

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