Kimberly Drew

Great experience with the service manger Mr Ron P Very professional excellent customer service friendly and helpful give you personal privacy customer service, I’m very happy with the maintenance service professional excellent customer service friendly and helpful give you personal privacy customer service, I’m very happy with the maintenance service to my M8 Excellent mechanic service ,Mr IAM was very professional very knowledgeable and friendly I will definitely recommend my friend and family Thank you very much for your service Mr Ron.P I will give you 10 star rating More

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Always great customer service when I visit. From the service department to the parts department. From the service department to the parts department. More

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Hey there ! I just wanted to share my experience with one of your service advisors, Kimberly Drew. Unfortunately, I found her behavior to be very unprofessional. I just wanted to share my experience with one of your service advisors, Kimberly Drew. Unfortunately, I found her behavior to be very unprofessional. I needed service for my vehicle and she brushed me off as if I was a nobody, not only that but her communication skills were very poor. I do not understand why managers hire people with poor customer service. i left without getting my car serviced and will not be coming back. I wanted to bring this to your attention so that you're aware of what happened. Thanks for listening! More

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This team at BMW of Silver Spring is AMAZING! After taking my beloved 5Series to a Popular Car Care Center (who shall remain nameless) for a $100.00 routine oil change, I THOUGHT I was in really After taking my beloved 5Series to a Popular Car Care Center (who shall remain nameless) for a $100.00 routine oil change, I THOUGHT I was in really good hands... until I went to get my car on the scheduled date and it was not ready. Not only was it not ready, it wasn't running either. The un-named center performed unrequested services on my vehicle (Electrical, Transmission, and other non-related systems) AND botched the requested services as well, resulting in the state of ill-repair and @ $11,000.00 worth of damages. After retrieving my vehicle by tow, BMW of Silver Spring quickly assessed the issues and repaired my vehicle 4 days ahead of schedule. EVERYONE there was extremely polite and professional. Honorable Mentions go out to "My BMW Team" Ms. Kimberly Drew (her first account) and wonderful Representative; Mr. "Teddy" Birbal (Parts and Services Superhero) and remarkable professional in any station of BMW; Mr. Ming "Make-it-Happen" Wang (Mechanical Juggernaut) with the perfect aptitude and personality; and Mr. Matt Dolesh, (General Manager Extraordinaire) Truly the glue that keeps it all together there. You guys are simply Amazing! Thank you BMW of Silver Spring. More

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Kim was exceptionally helpful today! The service dept was a tad late opening for my 7:30am appointment. However, Kim got me in and out the door in a very timely fashion. I welcome he The service dept was a tad late opening for my 7:30am appointment. However, Kim got me in and out the door in a very timely fashion. I welcome her as my new service advisor. Thanks Kim! ~ CP More

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Kimberly provided quick and straight forward service right away. She was also patient and respectful. right away. She was also patient and respectful. More

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Nate provided me with excellent service in the purchase of my 2022 X2. He answered all of my questions and mad sure my car buying experience was a good one. He kept in touch with me at every step in the pr of my 2022 X2. He answered all of my questions and mad sure my car buying experience was a good one. He kept in touch with me at every step in the process. I would recommend BMW of Silver Spring to anyone looking for a new or used car. Ask for Nate! More

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