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Kimberly Grimes
Kimberly Grimes at Honda North

Kimberly Grimes

Service BDC Representative

Honda North

382 Newbury Street
Danvers, MA 01923

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4.9
21 Reviews
4.9

21 Reviews

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21 Reviews of Kimberly Grimes

October 08, 2026

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Employee Rating

My experience was costly but necessary I guess! The staff is always very friendly and helpful! More

by Rossjwh46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Gomez, Lucky Chann, Tyler Dorazio

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Oct 08, 2026

Honda North responded

Your recognition of our staff’s friendly and helpful service means a lot to our service department. We understand servicing your Honda CR-V is an important investment, so hearing our team could make the process easier is rewarding. Sincerely, Honda North

September 26, 2026

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Employee Rating

Went very well. I was there about 1 hour. I left with a very car. Very happy More

by nachouinard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Nobrega, Allison Woolf, Ariel Vittini, Jeff Kovacek, Jorge Gomez, Lucky Chann, Tyler Dorazio, Dominic Rubino

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Sep 26, 2026

Honda North responded

Your note about having service completed in about an hour reflects our service department’s commitment to efficiency. Your five-star rating and kind words mean a lot to our team, and we’re glad we could care for your Honda Accord. Sincerely, Honda North

August 27, 2026

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Employee Rating

Service was quick competent and friendly. He garage is clean as is the waiting area. They come and find you when your car is done. More

by Scott795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 27, 2026

Honda North responded

Hearing that our service on your Pilot felt quick, competent and friendly means a lot to our service team. It’s rewarding to know you found our garage and waiting area clean and appreciated us notifying you when it was ready. We look forward to keeping your Pilot in great shape. Sincerely, Honda North

August 20, 2026

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Always a great experience at Honda North! Everyone I dealt with (Kimberly, Eduard, Evy and James) were friendly and knowledgeable. I love my new car!! More

by Fiona
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Ed Dake, James Hahn, Chad Nobrega

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Aug 20, 2026

Honda North responded

Your kind words about our welcoming, knowledgeable service highlight what we strive for with every visit. Knowing you love your new HR-V means a lot to our team. Sincerely, Honda North

Aug 20, 2026

Honda North responded

Hi Fiona, we are so happy to hear that you love your new car! Thank you for choosing Honda North and for sharing your appreciation for our team. We will make sure Kimberly, Eduard, Evy, and James receive your feedback! Sincerely, Honda North Danvers, MA www.hondanorth.com

April 24, 2026

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Employee Rating

Had the exact vehicle I wanted in stock. No hassle deal and delivery was quick and seamless. More

by Dmbabineau
Recommend Dealer
Yes

Other Employees Tagged: Jameel Nichols, Carlos Ortiz

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Apr 24, 2026

Honda North responded

It’s wonderful to hear we had the Honda Passport you wanted and that the process was hassle-free. We’re pleased the delivery was quick and seamless. Thank you for the five-star rating, and we look forward to assisting you again. Sincerely, Honda North

March 31, 2026

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Employee Rating

The staff at Honda North are professional and accommodating. I am on my second lease and would not go anywhere else. More

by marie256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Allison Woolf, Ariel Vittini, Jeff Kovacek, Jorge Gomez, Lucky Chann, Tyler Dorazio, Dominic Rubino, Aizaz Shah , Frailin Baez

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Mar 31, 2026

Honda North responded

Thank you for returning to us for your second lease. We’re glad our professional and accommodating team made the process smooth. We appreciate your loyalty and look forward to assisting you again. Sincerely, Honda North

March 25, 2026

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Employee Rating

Honda North is professional, efficient and a pleasure to do business with. I look forward to doing business with them in the future. More

by jscun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Nobrega, Allison Woolf, Ariel Vittini, Jeff Kovacek, Jorge Gomez, Lucky Chann, Tyler Dorazio, Dominic Rubino , Frailin Baez

Print
Mar 25, 2026

Honda North responded

Thank you for trusting our team with service on your Honda CR-V. Chad and Dominic enjoyed making the process smooth and efficient for you. We look forward to assisting you again down the road. Sincerely, Honda North

February 08, 2026

Dealership Rating
Employee Rating

Always helpful with my concerns. Always courteous. And respectful. Efficient, and do very best to have things completed in a timely manner. I appreciate the service department very More

by Jjgadbois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Nobrega, Allison Woolf, Ariel Vittini, Jeff Kovacek, Jorge Gomez, Lucky Chann, Tyler Dorazio, Dominic Rubino , Frailin Baez, Sean Hill - 5 stars

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Feb 08, 2026

Honda North responded

We appreciate the chance to assist with your Honda CR-V Hybrid and are glad our team could address your concerns respectfully and efficiently. It’s great to know we completed the work in a timely manner. Thank you for recognizing our service department.

November 22, 2025

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Employee Rating

Always a pleasure doing business with this dealership. everyone is a true professional. They all go steps beyond to take care of customers More

by fire-sfd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ed Dake, Ariel Vittini, Lucky Chann

Print
Nov 22, 2025

Honda North responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Honda North to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Honda North

November 16, 2025

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Employee Rating

I recently went car shopping and I saw a car I loved at Honda North. As soon as I walked in, I was greeted by Mike. Mike was so nice and very helpful. He made the car buying process easy. More

by P Johnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Desrosier, Stephanie Killian

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Nov 16, 2025

Honda North responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Honda North. We look forward to having you as one of our valued customers for many more years to come! Sincerely, Honda North

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