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Kimberly Heath
Kimberly Heath at Gettel Acura

Kimberly Heath | Page 15

Assistant Service Manager

Gettel Acura

4891 Clark Rd.
Sarasota, FL 34233

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4.9
235 Reviews
4.9

235 Reviews

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235 Reviews of Kimberly Heath

February 14, 2023

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Employee Rating

Service center is good, thorough. If you wait, expect to be there for three hours, so it’s longer wait than other service centers. More

by CUSHINGJAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2023

Gettel Acura responded

Thank you for a positive review about your experience wit Kimber. We do apologize that your wait time was longer than expected as that is never something that we want and always try to be upfront with wait times and keeping our clients aware of any changes with their estimated times. Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 10, 2023

Dealership Rating
Employee Rating

I found all the people to be Professional, knowledgeable, prompt, and personable. My car as washed and cleaned when it was done. More

by LHILLEGONDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 17, 2023

Gettel Acura responded

We genuinely appreciate such a positive review about your experience with Kimber and our service team. Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

February 01, 2023

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Employee Rating

I have been with Gettel Acura for ten years and have had no service problems whatsoever. More

by Sarasota
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vlad Ivanovich, Carla Stiegler

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Feb 03, 2023

Gettel Acura responded

We are so grateful for you to have been servicing with us for 10 years. Thank you for such a positive review also about your experience with Vlad, Kimber and Carla. We will make sure that they are all made aware of the kind words. Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

January 30, 2023

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Employee Rating

Very complete service. Everything was explained and the repairs were done in a timely fashion. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2023

Gettel Acura responded

Thank you Jim for such a positive review about your experience with Kimber and our service team! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

January 14, 2023

Dealership Rating
Employee Rating

Your staff is always friendly and helpful. Service department is top notch. Thank you Acura 😊 More

by mldsr7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Madison Quinn

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Jan 19, 2023

Gettel Acura responded

Thank you for such a positive review about your experience with Kimber, Madison & our team! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Ray Khan Internet Manager rkhan@gettel.com (941)343-5700

January 12, 2023

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Employee Rating

I was told that the butler service would take approx 90 minutes. Unfortunately my car was not ready for an additional 45 minutes which caused me to get stuck in terrible traffic and made me late to pick up More

by DONNATEMIN
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 19, 2023

Gettel Acura responded

We apologize that your visit with us was less than perfect and your Autobutler appointment was longer than expected. The auto butler application does take approximately 90 minutes to complete but can be longer depending on the condition of the vehicle when it came in. A better job will be done relaying the timeframe of the service as we know how valuable your time is. We sincerely apologize and thank you for being one of our valued clients. Ray Khan Internet Manager rkhan@gettel.com (941)343-5700

January 07, 2023

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Employee Rating

Friendly, courteous people. Thorough evaluation. A bit pricey but should be worth it if the car performs. More

by jma0404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christine Hoffman , Madison Quinn, Roger Weidner

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Jan 09, 2023

Gettel Acura responded

Thank you for such a positive review about your experience with our service team! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

January 07, 2023

Dealership Rating
Employee Rating

Very efficient. I was met at the driveway where I left my vehicle. I then entered the service area where I was greeted by Kimberly. After signing documents, I wai More

by MassTLX
Workmanship
Service Time
Recommend Dealer
Yes
Report | Print
Jan 09, 2023

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

December 30, 2022

Dealership Rating
Employee Rating

During car check in i told the service representative that my speedometer wasn’t displaying my speed when i stated the car and didn’t until I pushed the thumb wheel on steering wheel. This Unfortunatel More

by DAVIDSHUTACK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Jan 09, 2023

Gettel Acura responded

We apologize that your visit or interaction was less than perfect. If you would like to reach out to us at (941) 343-5700 we would be happy to discuss your experience and try to help get your speedometer issue addressed. Again our apologies and look forward to trying to help correct this issue. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

December 30, 2022

Dealership Rating
Employee Rating

Wait iwas unbearably long to have car serviced. Did not even wait for a car wash! No one I had worked with before was there and I had an appointment. whole experience was more of an inconvenience. More

by RKIRKER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Dec 30, 2022

Gettel Acura responded

We apologize that your visit or interaction was less than perfect with our service team. Being short staffed during the holidays especially can be a tough time with our wait times and expectations can not always be met. If you would like to reach out to us at (941) 343-5700 we would be happy to discuss your experience and what we can do to help improve going forward. Although we can't make every visit perfect we definitely want to try and make sure we do all that we can to improve and not have the same mistakes made going forward. Thank you for leaving your review and please contact us when you have time. Brian O'Connor General Manager boconnor@gettel.com (941) 343-5700

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