Kimberly Wilharm | Page 5

Kim is the most professional sales person I have ever met. She's the best met. She's the best More

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Very consumer friendly. Great selection of vehicles and amazing customer service. Wouldn’t go anywhere else. Great selection of vehicles and amazing customer service. Wouldn’t go anywhere else. More

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Kim took all the time that was necessary to help make sure I got what I wanted at a price I could afford. She made me feel like more than just a customer. sure I got what I wanted at a price I could afford. She made me feel like more than just a customer. More

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Kim was fantastic! Very knowledgeable, very friendly, no pressure. Just straight forward, honest and professional. Best experience with a car salesperson I've had, 10/1 Very knowledgeable, very friendly, no pressure. Just straight forward, honest and professional. Best experience with a car salesperson I've had, 10/10 would recommend gong to see Kim! More

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Kim was Amazing! I came in and immediately felt like I was family. Ill be getting my new hybrid this month! I came in and immediately felt like I was family. Ill be getting my new hybrid this month! More

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I had the privilege of working with Kim. She was a very helpful and provided answers to all my questions. I didn't by a car today but when I do it will be from Kim. She was a very helpful and provided answers to all my questions. I didn't by a car today but when I do it will be from Kim. More

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customer care And her explanation of product details is great. but disappointed with personally, the Toyota Center itself needs to be improved Said he would make an appointment with the customer to debug great. but disappointed with personally, the Toyota Center itself needs to be improved Said he would make an appointment with the customer to debug some parts of the car. Waited so long that now no appointment has come. More

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I called Kimberly to schedule a test drive of a BMW. She had the car ready and was very knowledgeable about it. She worked with me on a trade in and I happily took my new car home that day. She had the car ready and was very knowledgeable about it. She worked with me on a trade in and I happily took my new car home that day. More

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Not a pleasant experience. I went to test drive a Certified Pre Owned 4Runner I saw on their website. Loved the car and sat down with Kim to talk numbers. We agreed on a price I went to test drive a Certified Pre Owned 4Runner I saw on their website. Loved the car and sat down with Kim to talk numbers. We agreed on a price and completed all the paperwork. After Salk the paperwork was complete she disappeared for 20 minutes. Finally she comes back and tells me she screwed up and the price was actually going to be $1000 more. We go back and forth again.. come to a new agreement and fill all the paperwork out again. I am again left for an extended amount of time before a manager comes over and tells me there was ANOTHER mistake and the vehicle is actually not a certified pre owned vehicle and would not come with a warranty. BUT since they messed up they were gonna make up for it with a better extremes warranty. So they send me back to talk to John David (who was actually great just put in a bad situation) and they went on to tell me how they were going to “take car of me” by selling me a $4000 warrant for $3000. Not sure how that is making up for their 2 errors. I go to t walk and they continue to throw stuff at the wall until we did come to an agreement. I regret not walking on principle. I talk to Kim again and she apologizes. We come to a 3rd agreement and she agrees to hunt down a cargo mat for me since it was missing from the 4Runner. Pretty small ask after everything and probably cost then nothing ( was fine with a used one out of a different car) Well you can guess it.. went to pick up the car later that week and no mat. I text Kim today now that it’s been a few weeks and still nothing. The tune was “if we find one laying around, I’ll let you know.” The whole process was frustrating. They didn’t nothing to make up for their mistakes and still didn’t follow through with something as small as a mat. Would not do business here again and would not recommend. More

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Kim is very knowledgeable, patience and helpful. She goes out of her way make sure you are informed and understand your purchase. She goes out of her way make sure you are informed and understand your purchase. More

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