Kirk Brown | Page 23

Oil and filter change. Fast and friendly service .OEM Quality and not expensive. Good idea ford dealers have quick lane service .Love it and would recommend Hawk Ford for Sa Fast and friendly service .OEM Quality and not expensive. Good idea ford dealers have quick lane service .Love it and would recommend Hawk Ford for Sales and services More

by GOLFERDICK75 Verified Customer Verified Customer

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EDGE Key fob replacement Years ago I had a meeting with Edsel Ford about dipsticks......the result: dipsticks were modified with holes drilled to help read oil level better... Years ago I had a meeting with Edsel Ford about dipsticks......the result: dipsticks were modified with holes drilled to help read oil level better...….and I have owned lots of Ford vehicles.....starting with my '49 8N Ford Tractor and my "53 Ford Pickup...… With that background, I have to say that the $$ 385.00 key fob for our '17 EDGE is the DUMBEST thing Ford Management has ever done...…...all so I can have a key forb like a Mercedes. Go back the simple electronic key like I have in my '12 Expedition. For 70% of the cost of a Mercedes you get 95% of the value in a FORD--Be who you are---dump the Mercedes Key Fob. Rich Brennan More

by DIVEBRENNAN Verified Customer Verified Customer

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Good Experience I would like to compliment Kirk on a well executed transaction. Kirk did a great job of getting me all the information I needed and minimizing the en I would like to compliment Kirk on a well executed transaction. Kirk did a great job of getting me all the information I needed and minimizing the entire time it took to finalize the purchase. More

by DEMIRRA01 Verified Customer Verified Customer

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Awesome experience! Kirk Brown was positively awesome during our recent car buying experience. He listened to our budget requirements and we were able to get the car tha Kirk Brown was positively awesome during our recent car buying experience. He listened to our budget requirements and we were able to get the car that we wanted at a very reasonable price. His follow through and customer service skills are top notch. More

by JOHN.MALKIEWICZ Verified Customer Verified Customer

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Change isn’t always bad I’ve been a fan of Ford products for a while, and dealt mostly with Zimmerman Ford. When the dealership was sold to HAWK Auto Group, a large, multi-un I’ve been a fan of Ford products for a while, and dealt mostly with Zimmerman Ford. When the dealership was sold to HAWK Auto Group, a large, multi-unit, multi-brand dealer, I was worried that things wouldn’t be the same. The first couple of times I needed service, I saw a couple familiar faces and that was reassuring. Each visit, everything has been handled well, and I’m pleased. Then, this month, the lease ran out on my primary vehicle, so I returned to sales. Kirk Brown, the sales associate that I have found to be the most professional, knowledge filled, and respectful guy in the business is still there. He helped me to select a new car, and when lease end came, my new Ford Edge SEL was waiting for me. Kirk walked me through most of the paperwork and turned me over to Marty, the finance closer. I hate closing with a finance guy, but Marty was a surprise. Like Kirk, he knows his business, and treated me with respect I’ve not seen from one in his position before. Kirk then walked me through all the new gadgetry on my new ride, shook my hand, and sent on my way. Any fear I had with dealing with these guys has disappeared. More

by MIKE60174 Verified Customer Verified Customer

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Experience at Hawk Ford Kirk Brown and Marty helped my experience with my new purchase very comfortable and awesome. They helped me feel not just like a customer, but made me Kirk Brown and Marty helped my experience with my new purchase very comfortable and awesome. They helped me feel not just like a customer, but made me feel comfortable and excited with the visit! More

by JTMURLEY422 Verified Customer Verified Customer

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2019 Ford MAX Expedtion Purchase Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products fr Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products from him. The Sales Manager I would keep away from customers abrasive and someone I don't find very accommodating to a possible customer. I don't see this person long for your dealership. More

by MICHAEL.FORKENBROCK Verified Customer Verified Customer

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Treat you like family I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he s I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he stands out as the most “real” of all the sales people I’ve dealt with. It’s hard to find genuineness in people theses days especially in corporate America and even more so in “major purchase” sales. Kirk treats you like a family member and makes the process efficient, smooth and. stress free. More

by DMULROONEY0 Verified Customer Verified Customer

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Great experience. Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and eac Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and each time he spent a lot of time with me explaining and never did I feel pressured. The only thing I would change is the fact that every time I was ready to leave “the manager” would have to be involved and he would try to get a deal done. I understand that’s his job but it was the only awkward part of the process. More

by BILLCHRISTY Verified Customer Verified Customer

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Best car repair experience I have had in a long time. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. More

by DAVEANDJEANNE Verified Customer Verified Customer

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