Kirk Brown | Page 24

Change isn’t always bad I’ve been a fan of Ford products for a while, and dealt mostly with Zimmerman Ford. When the dealership was sold to HAWK Auto Group, a large, multi-un I’ve been a fan of Ford products for a while, and dealt mostly with Zimmerman Ford. When the dealership was sold to HAWK Auto Group, a large, multi-unit, multi-brand dealer, I was worried that things wouldn’t be the same. The first couple of times I needed service, I saw a couple familiar faces and that was reassuring. Each visit, everything has been handled well, and I’m pleased. Then, this month, the lease ran out on my primary vehicle, so I returned to sales. Kirk Brown, the sales associate that I have found to be the most professional, knowledge filled, and respectful guy in the business is still there. He helped me to select a new car, and when lease end came, my new Ford Edge SEL was waiting for me. Kirk walked me through most of the paperwork and turned me over to Marty, the finance closer. I hate closing with a finance guy, but Marty was a surprise. Like Kirk, he knows his business, and treated me with respect I’ve not seen from one in his position before. Kirk then walked me through all the new gadgetry on my new ride, shook my hand, and sent on my way. Any fear I had with dealing with these guys has disappeared. More

by MIKE60174 Verified Customer Verified Customer

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Experience at Hawk Ford Kirk Brown and Marty helped my experience with my new purchase very comfortable and awesome. They helped me feel not just like a customer, but made me Kirk Brown and Marty helped my experience with my new purchase very comfortable and awesome. They helped me feel not just like a customer, but made me feel comfortable and excited with the visit! More

by JTMURLEY422 Verified Customer Verified Customer

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2019 Ford MAX Expedtion Purchase Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products fr Like normal dealing with Kirk Brown very professional and his counter proposals were spot on. I think we have now bought our last 6-8 ford products from him. The Sales Manager I would keep away from customers abrasive and someone I don't find very accommodating to a possible customer. I don't see this person long for your dealership. More

by MICHAEL.FORKENBROCK Verified Customer Verified Customer

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Treat you like family I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he s I came back to Hawk because of my great experience 3 years ago with Kirk Brown. I’ve purchased many cars for over 3o years from Chicago to LA and he stands out as the most “real” of all the sales people I’ve dealt with. It’s hard to find genuineness in people theses days especially in corporate America and even more so in “major purchase” sales. Kirk treats you like a family member and makes the process efficient, smooth and. stress free. More

by DMULROONEY0 Verified Customer Verified Customer

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Great experience. Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and eac Kirk was very patient with me while I went through the process of selecting which truck was right for me. I ended up coming back a few times and each time he spent a lot of time with me explaining and never did I feel pressured. The only thing I would change is the fact that every time I was ready to leave “the manager” would have to be involved and he would try to get a deal done. I understand that’s his job but it was the only awkward part of the process. More

by BILLCHRISTY Verified Customer Verified Customer

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Best car repair experience I have had in a long time. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. Tom G. in service went out of his way to get my car repaired quickly. Nice guy that went the extra mile. The rest of the folks were great too. More

by DAVEANDJEANNE Verified Customer Verified Customer

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Excellent service from Kirk Brown who sold me my new car. Excellent service from Kirk Brown. Chit , on the financial end could slow down a little so you have time to absorb what is being communicated. Excellent service from Kirk Brown. Chit , on the financial end could slow down a little so you have time to absorb what is being communicated. More

by KMCCOY6 Verified Customer Verified Customer

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routine maintenance Zack was very helpful & pleasant to work with gave good advice on how to save money and made a simple repair that saved time and money Zack was very helpful & pleasant to work with gave good advice on how to save money and made a simple repair that saved time and money More

by GREGPACELLI Verified Customer Verified Customer

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Worked. Hard for me and got me where I needed to be I had a great experience and asked them to call me when the full size bronco comes out I won’t have done this if I felt I was not taking care of I had a great experience and asked them to call me when the full size bronco comes out I won’t have done this if I felt I was not taking care of More

by COARI21 Verified Customer Verified Customer

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Very good experience Kirk was great! Really appreciated his care to what I wanted in the car and the explanation of its features. We would go back again. Kirk was great! Really appreciated his care to what I wanted in the car and the explanation of its features. We would go back again. More

by AIMEEARVAYO Verified Customer Verified Customer

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