Kodie Cadenhead

Zero accountability. Dishonest. Lack of communication. Questionable integrity. Contemptuous disdain for customer satisfaction. The service department ghosts once they hav Dishonest. Lack of communication. Questionable integrity. Contemptuous disdain for customer satisfaction. The service department ghosts once they have your car in their possession. More

by R76ROLLS Verified Customer Verified Customer

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Crest team has a follow up process that makes you wish AI was further along than it is. We worked our deal through Corey which not to shame him but seems he has not been in the business very long so I tried was further along than it is. We worked our deal through Corey which not to shame him but seems he has not been in the business very long so I tried not to be to hard on him. The management staff seemed to not give him answers in a timely manner and was tough to get responses. We ended up doing the deal and paid for transportation to Colorado. Along the route the driver informed me that they had been hit by a rock and cracked the windshield to which they instructed me to reach out to the dealership and they would help me with the repair. Upon delivery I took picture and sent them to Corey regarding stains and missing equipment that was clearly in the video he had sent me a couple days prior, and a screw in the tire ( I did not mention this to them as I figured it was a quick plug). He told me he would get it the detail department and managers and see what he could do. When I finally decided to reach back out, because I had not heard back he told me that the missing items were not available and i was a little confused as they were clearly in the video. When I expressed that the key tag said it was key 1/2 he suddenly found the key and mailed it out to me, but said that they would not be able to provide the missing hose nor a response to the broken windshield. After 2 weeks of leaving messages for the management team I finally got a call back from Khodie the sales manager claiming that I had deceived them regarding the damages on our trade-in (hail) that I clearly pointed out multiple times to them and sent detailed photos. The conversation I had with Khodie seemed like he was trying to strong arm me not knowing that I was in the business which he got angry and threatened me with “If I post a review that will not be the last time I would be hearing from them”. Hence the reason I am writing this review to show people what kind of experience you can expect. I imagine I’ll be hearing from them soon. More

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Working with Crest Cadillac made a smooth easy buying experience for my new 2025 Escalade V experience for my new 2025 Escalade V More

by Sean Verified Customer Verified Customer

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Loved the experience, thanks for all the help and being straightforward about the vehicle Glenn! straightforward about the vehicle Glenn! More

by Jonathan Morales Verified Customer Verified Customer

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I had a great experience and will come back here every time to get a car. time to get a car. More

by Laurencrouchh Verified Customer Verified Customer

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Way too expensive! Service person barely greeted me. Car ready two hours before they called! Service person barely greeted me. Car ready two hours before they called! More

by PBUCHANAN10 Verified Customer Verified Customer

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Absolutely the best! ! Service was excellent and the follow up was very helpful. Big thank you!! ! Service was excellent and the follow up was very helpful. Big thank you!! More

by MBROSIN0 Verified Customer Verified Customer

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The experience was great! Wife went and test drove the car earlier in the day. They held the car for me to come take a look at it that afternoon. I brought my own financing an Wife went and test drove the car earlier in the day. They held the car for me to come take a look at it that afternoon. I brought my own financing and it did bother them a bit. The detail service they build in is an amazing deal. Very nice dealership. More

by JAKEK Verified Customer Verified Customer

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it was a professional experience and very happy with the service and care of our vehicles. service and care of our vehicles. More

by JAVIERSANMIGUEL Verified Customer Verified Customer

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Professionalism helpful aggressive willingness to help compassion concerning know how to make good deals without pressuring compassion concerning know how to make good deals without pressuring More

by enhance1961 Verified Customer Verified Customer

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