Kolten Ferrier

Wood Nissan Lee's Summit responded

Thanks so much for the great review! We’re glad you felt welcomed and comfortable while you were here — that clean waiting area is no accident! 😊 We’ll keep an eye out for your part to arrive this week and will be ready to get you taken care of as soon as it does. Appreciate you choosing us for your recall service!

Wood Nissan Lee's Summit responded

That’s exactly what we love to hear—quick, correct, and kind! Thanks so much for the great review. We’re glad our team made your experience smooth and helpful from start to finish. Looking forward to your next visit!

Wood Nissan Lee's Summit responded

Now that’s what we call service with a sense of urgency! 💪 We’re thrilled we could get you in, out, and on with your day ahead of schedule. Thanks for the awesome review—we’ll be ready for you next time, stopwatch in hand!

Wood Nissan Lee's Summit responded

Wow—eight years together and still going strong! 🎉 We’re honored to have been part of your car’s journey from day one, and even more excited to hear you’ve officially paid it off—what a huge milestone! Thank you for trusting both our service and sales teams all these years. We truly appreciate your loyalty and look forward to many more miles with you!

Wood Nissan Lee's Summit responded

Thank you so much for the kind words! We're thrilled to hear that you’ve consistently had a smooth and straightforward experience with us. Prompt, courteous service with no surprises is exactly what we aim for, so it means a lot to know we’re hitting the mark. We truly appreciate your trust and look forward to continuing to deliver the service you expect (and deserve)!

Wood Nissan Lee's Summit responded

We're very sorry to hear about your recent experience. It’s clear that the communication around pricing and expectations fell short, and we completely understand your frustration. No customer should leave feeling confused, misled, or disrespected, and we sincerely apologize that this was the case for you. The price difference between what was initially discussed and what was ultimately quoted should have been clearly explained, and any service representative should always treat you with courtesy and respect—especially when questions or concerns come up. That didn’t happen here, and it’s not the level of service we stand for. We’re taking this feedback seriously and will be addressing it internally to prevent similar issues in the future. Thank you for bringing it to our attention—we truly regret that we let you down.

Wood Nissan Lee's Summit responded

Thank you for the great feedback! We're glad to hear our service team impressed you with their efficiency and transparency—that's exactly what we aim for. We'll be sure to pass your kind words along to the crew. If there's ever anything else we can do to keep your vehicle running strong, just say the word!

Wood Nissan Lee's Summit responded

Jmw612, we are so pleased you enjoyed your visit to Wood Nissan Of Lee's Summit!

Wood Nissan Lee's Summit responded

We’ll take “uneventful” as a major win—especially when it comes with kind words like these! Thank you for the shoutout to our team. We're glad to hear you always feel well taken care of and informed. Looking forward to the next smooth visit!