Kolton Sandefur
Kolton Sandefur at Button CDJR

Kolton Sandefur | Page 19

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

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4.7
192 Reviews
4.7

192 Reviews

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192 Reviews of Kolton Sandefur

November 27, 2024

Dealership Rating
Employee Rating

Easy to drop off my car, then was given a ride to work. Received a call few hours later that they were dropping it off at my work. Went very smoothly and effortlessly on my part. Thanks More

by jlebre24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 27, 2024

Dealership Rating
Employee Rating

Kolton went up and above the call of duty for me to get my car fixed, if not for him my car might have sat for another week awaiting confirmation from the representatives to give him permission to fix an u More

by Rgooch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Let us know if there is anything we can do to earn a 5 star!

November 26, 2024

Dealership Rating
Employee Rating

Mari is awesome. Always goes above and beyond for her customers. She is the best! More

by kayrachelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Hansen, Jeremiah Collier, Mari Whaley, Greg Finley, Michael Clifton, Garritt Stryker , Miranda Armstrong, Shannon Dillman, Mike Lupoi

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Dealership Rating
Employee Rating

Unprofessional never answer the phone in service department dropped my truck off on a Monday took 4 days to do a 1 day job left caliper bolt out dropped truck back off rotated tires wrong air pressu More

by mikekj.77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shannon Dillman, Matthew Yero

Dec 16, 2024

Button CDJR responded

We sincerely apologize for the unprofessional experience you've had with our service department. It’s unacceptable that your truck wasn’t handled properly, especially with the delays, missing caliper bolt, and incorrect tire rotation. We understand your frustration with the lack of communication and the issues that were left unresolved. We truly appreciate your feedback, and while we regret losing your business, we respect your decision. If you ever reconsider, we would be happy to make it right.

November 25, 2024

Dealership Rating
Employee Rating

Dealership was fine. The part distributor where they get their parts from was not. Part was ordered in January and didn’t come in until November. More

by Gkelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Dealership Rating
Employee Rating

Worked with me very well on schedule. Got it in and out quickly . I very much appreciated Kolton More

by Brungerer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Lupoi

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 25, 2024

Dealership Rating
Employee Rating

Garrett worked very hard to get my vehicle scheduled even though techs were very busy. More

by jason.tolle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Garritt Stryker , Shannon Dillman

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a good experience with us. Let us know if there is anything we can do to earn a 5 star!

November 22, 2024

Dealership Rating
Employee Rating

I was lied to more than once they mess something up the next day had to get new battery then 2 days later had to have a new alternator. None of that was wrong before I took it to your dealership More

by shenandoah1951
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jada Critchlow, Mari Whaley, Garritt Stryker , Shannon Dillman, Erika Tobin, Matthew Yero, Nicolle in front office was the best help I received

Dec 16, 2024

Button CDJR responded

We sincerely apologize for the negative experience you’ve had, and we understand your frustration. It’s concerning to hear that you were misinformed and that issues with your vehicle arose after visiting our dealership. Please reach out to us directly so we can address this matter and work to make it right. Your feedback is valuable, and we want to restore your trust in our services. Thank you for bringing this to our attention.

November 19, 2024

Dealership Rating
Employee Rating

Great service as always. Been a customer now for almost 20 years! Here’s to 20 more More

by aaron95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Carroll, Jada Critchlow, Mari Whaley, Garritt Stryker , Shannon Dillman, Erika Tobin, Matthew Yero

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 18, 2024

Dealership Rating
Employee Rating

They are always great to work with and pleasant. I'll be a returning customer. More

by rmainesrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow, Garritt Stryker , Erika Tobin

Dec 03, 2024

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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