Kris Musgrove
Kris Musgrove at Jim Ellis Kia of Kennesaw

Kris Musgrove | Page 23

Service Writer

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.7
400 Reviews
4.7

400 Reviews

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400 Reviews of Kris Musgrove

July 04, 2024

Dealership Rating
Employee Rating

When messages are left, there was no response from service advisors. Had to call several times to schedule an appt. Attempted to use Kia App to schedule appointment, but the app did not work either. More

by LA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryson Smith , Phil Joyce, Katherine Nunn

Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

La, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 27, 2024

Dealership Rating
Employee Rating

I been with Kia for more 8 years and I would not go anywhere else. They make you feel so inviting and welcomed. I have many things I could say but the point is I keep coming back because everything is More

by RDAVIS218.RD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Norris Burns

Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Rdavis218.rd! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

June 24, 2024

Dealership Rating
Employee Rating

Kris was the best to work with. He went above And beyond to make sure my vehicle got fixed in a timely matter. More

by Cskend2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 20, 2024

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Employee Rating

The very best service I have ever received. I won’t take my car to any other KIA More

by rmmaghanga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Thank you for sharing your experience with us, Rmmaghanga! Please let us know if there is ever anything else we can do for you! Safe travels!

June 20, 2024

Dealership Rating
Employee Rating

Awesome customer Service and everyone was very polite. The representative was friendly, engaged in conversation and explained service details and recommendations thoroughly. I think his name was Christi More

by AW4392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Thanks for highlighting some of our staff who provided you with such a positive experience, Aw4392! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

June 19, 2024

Dealership Rating
Employee Rating

It was my first time at this dealership and I will be back.! Mallory did and excellent job. My experience was first class all the way. Thank you! More

by CHARLES.CAGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Norris Burns, Phil Joyce, Mark Kerkoski, Sam Stewart

Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

That's great to hear,Charles.cagle! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

June 16, 2024

Dealership Rating
Employee Rating

The most pleasant oil change I’ve ever had. I was able to sit a table in the showroom and get some work done. The job was done quicker than expected and I got a video message detailing info abo More

by MITZIDVM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: I can’t remember the name of the man who did my oil change but he was very nice.

Jul 23, 2024

Jim Ellis Kia of Kennesaw responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 13, 2024

Dealership Rating
Employee Rating

Not sure I got the best deal but they did a great job for me. More

by Katrionahartin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryson Smith , Lavoghn Curry, Katherine Nunn

Jul 23, 2024

Jim Ellis Kia of Kennesaw responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 12, 2024

Dealership Rating
Employee Rating

Service was quick and they didn't try to up sale additional services but definitely recommend some. I would definitely come back to service my cars here. More

by Greyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2024

Jim Ellis Kia of Kennesaw responded

Hi Greyes, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Kia of Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!

June 11, 2024

Dealership Rating
Employee Rating

The filter cap was not installed correctly, resulting in a significant oil leak. I had to bring the vehicle back in to have the issue fixed. This was a major inconvenience and completely interrupted my we More

by LMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Lmc, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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