Kris Musgrove
Kris Musgrove at Jim Ellis Kia of Kennesaw

Kris Musgrove | Page 22

Service Writer

Jim Ellis Kia of Kennesaw

1221 Auto Park Drive Northwest
Kennesaw, GA 30144

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4.7
400 Reviews
4.7

400 Reviews

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400 Reviews of Kris Musgrove

August 15, 2024

Dealership Rating
Employee Rating

It started out slow but finished with a bang great service.happy overall thanks again. More

by johnniewordjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Norris Burns, Phil Joyce, Sam Stewart

Sep 10, 2024

Jim Ellis Kia of Kennesaw responded

Johnniewordjr, your positive review means a lot to us and we’re happy we could help you! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 15, 2024

Dealership Rating
Employee Rating

I was satisfied with the customer service. Mr. Mark & Phil was very helpful on my visit. More

by SKELLY72949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diana Bell, Phil Joyce, Mark Kerkoski, Sam Stewart

Aug 31, 2024

Jim Ellis Kia of Kennesaw responded

Skelly72949, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

August 14, 2024

Dealership Rating
Employee Rating

Kris was very kind and helpful to get me squeezed in for an oil change. I always appreciate his kindness and professionalism More

by skteas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Skteas, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

August 14, 2024

Dealership Rating
Employee Rating

The worst service center. No communication. No integrity. No effort or work put on my vehicle even after sitting around for 2 weeks. New management and work ethic needed. More

by Noimanrana21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diana Bell, Norris Burns, Zeljka (Zee) Caradine, Todd Garman, Scott Johnson, Phil Joyce, Mark Kerkoski, Katherine Nunn, Sam Stewart, Mallory

Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Noimanrana21, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please reach out to us at (404) 445-2636 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

August 10, 2024

Dealership Rating
Employee Rating

I’ve been using this dealership for years with no issues but this last visit left much to desire. Communication about the status of my car was terrible. My recall and maintenance service was complete but ot More

by CEATA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Ceata, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

August 05, 2024

Dealership Rating
Employee Rating

Went in for recalls. Professional and friendly staff. All work was done as needed. Service center was clean and had snacks. Very nice dealership with excellent staff. More

by ruddman63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

That's great to hear,Ruddman63! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Thanks again for your business! Take care!

August 01, 2024

Dealership Rating
Employee Rating

The young man that severed me was very professional and very courteous. The best price. More

by TOBRENDAH
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Tobrendah, thank you for writing this fantastic review and giving our dealership such a high star rating! Thanks again for your business! Take care!

July 31, 2024

Dealership Rating
Employee Rating

My car service was fast we didn’t wait too long and service was very friendly More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

That's great to hear,Diana! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

July 30, 2024

Dealership Rating
Employee Rating

Performed maintenance as requested. Wish they didn’t have to hold my car to get it seen ASAP. Did not charge for problem they couldn’t diagnose so I appreciate that, but I would have b More

by thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Thomas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!

July 30, 2024

Dealership Rating
Employee Rating

Awesome experience from the time I drive into the store till leaving. Fast friendly courteous service. More

by jearldineharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 16, 2024

Jim Ellis Kia of Kennesaw responded

Jearldineharp, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

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