Kris Musgrove | Page 26

The people are nice and respectable to your needs. They ask the right questions and explain every thing. They ask the right questions and explain every thing. More

by duval76 Verified Customer Verified Customer

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Purchase experience and service experience have been wonderful with Jim Ellis KIA. Most recent car service was incredibly smooth with great customer service (thanks, Kris!). wonderful with Jim Ellis KIA. Most recent car service was incredibly smooth with great customer service (thanks, Kris!). More

by patricktansor Verified Customer Verified Customer

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My service work was done quickly and efficiently. Kris was my advisor and he handed everything in a professional manner Kris was my advisor and he handed everything in a professional manner More

by MIKE OVERSTREET Verified Customer Verified Customer

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I’m sorry I bought a car here and I’m sorry I took my parents car here. The lack of communication is unheard of. Norris is an awful SA and will not call you back or explain things. I had to physically dr parents car here. The lack of communication is unheard of. Norris is an awful SA and will not call you back or explain things. I had to physically drive there to get answers and speak with another SA. Misty is useless as a customer whatever because on the phone she told me I could only speak to Norris and no one else. Ridiculous policy when another SA was helping me since Norris left and didn’t call me back. I don’t know what’s happened over the years but the customer service here is awful. Misty also kept blaming their phone system on all the issues I’ve had over the past year. It started off with damage in the trim around my doors which got logged by an SA as a warranty issue when it wasn’t and worse he never submitted it anyway. Same visit for a tire issue they found a nail said they wouldn’t rotate and I went to Mavis and they couldn’t find the nail turns out the tech rotated the tires anyway. Then the trim finally got worked with other recall issues was given a loaner for the we owe problem was told to be there at a certain time and the guy I needed was no where to be found. Ended up being late to an appt bc he was somewhere else. Had my car longer than they needed bc some other tech used my parts and had to wait on new ones. Had service done and the tech didn’t rotate my tires had to bring it back to have the issue looked at. Very disappointed and shocked at the treated after buying a $40K plus SUV. Mark and Kris are the only people in the Service Dept who care and will work with you. More

by dk060487 Verified Customer Verified Customer

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This was my 3rd visited in regard to the recall on my vehicle. I was glad on the 3rd visit that the part was available. vehicle. I was glad on the 3rd visit that the part was available. More

by LAVALAIS.EMILY78 Verified Customer Verified Customer

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Great experience with every person we in the dealership. Very nice and welcoming atmosphere. They made us feel at ease. Very nice and welcoming atmosphere. They made us feel at ease. More

by Martha Verified Customer Verified Customer

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I same in to get a complete oil change and about a week in a half later my low engine oil light came on while I was on my way to work because my oil change was not done correctly. So Lucas the lead had to in a half later my low engine oil light came on while I was on my way to work because my oil change was not done correctly. So Lucas the lead had to come to my job and take a look at my car and it result in my car being towed back to the shop so they can redo my oil change . I am highly upset because I spent my hard working money on an incomplete job. This is not my first time receiving bad service from you guys my last time I received bad service I came in to get an oil change and my car completely detailed in the exterior and first I was told I could’ve have the service because the person who does it called in to work. Then a few minutes later a guy came to me and stated he was the supervisor and that he would shampoo my car out for me well all he did was vacuumed the inside and left everything the way it was no wipe down nor was my carpet shampoo/ detailed. I’m very upset because that day I spent over $400 dollars of my hard working money . More

by ROSEMONDMYKAYLA23 Verified Customer Verified Customer

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Do not like your digital Stella make an appointment you can never get through for a simple question about the vehicle can never get through for a simple question about the vehicle More

by Tanyahendrix Verified Customer Verified Customer

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Service was prompt and I got good communication about my vehicle status. Overall very happy with my experience with this service center. vehicle status. Overall very happy with my experience with this service center. More

by CHAD.BELINFANTI Verified Customer Verified Customer

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Never had an issue with this dealership from the purchase of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. of my vehicle here to service maintenance, it's always been a pleasure. Workers are helpful and welcoming. More

by Jeterli002 Verified Customer Verified Customer

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