Kris Musgrove | Page 27

Poor communication and customer service. Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a per Dropped the car Thursday assuming the work is warranty on starter and was told it would be three days for diagnostics. It is impossible to get a person on the phone when you call them. The following Wednesday still no word. I texted, emailed, called left voicemails and finally got a text message on Thursday telling me that it was in diagnostics and tracking for an update later that day or Friday. Friday got a text that it was more than the starter, and that they had no loaners but I could rent a car once the work was authorized by kia and get reimbursed . I am hoping at the point ( over a week later and a full day in diagnostics they found the problem and thinking it must be something bigger than the starter. Monday, I get a diagnostic report video telling me that it was the battery but with no verification than anything else that I asked be tested, was done such as the starter and the alternator. Phil assured me that I would get documentation that the starter the alternator and other components of that system were good, but I have yet to receive anything. I have zero confidence that my concerns were addressed. I don’t think it should take over three days to diagnose a dead battery. It off when I got to the dealership to pick up the car they couldn’t find the paperwork and the key was on some other service person‘s desk and the price on the invoice was $100 higher than what I was quoted over the phone. Kris was kind enough to honor the phone quote. The only bright part of this ordeal. This experiences par for the course with the reviews that I saw for any warranty work performed by the dealership’s service department. Save yourself a hassle and take your car anywhere else but this place! More

by Katyoubs Verified Customer Verified Customer

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Very nice and clean environment, friendly staff. Usually in and out at or before the time provided by the service advisor. Usually in and out at or before the time provided by the service advisor. More

by ANISSA Verified Customer Verified Customer

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We didn't have to wait and the service was speedy. Kids was very friendly. Kids was very friendly. More

by JP2126 Verified Customer Verified Customer

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Always respectful and professional. Answers all my questions and keeps me uopdated. Thankful for my service advisor every time I come in. Answers all my questions and keeps me uopdated. Thankful for my service advisor every time I come in. More

by KATHY.TROGLIN5 Verified Customer Verified Customer

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The person who wrote up my car, put the wrong info in the system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. system. A 60,000 mile service shouldn't cost over $900. I will never do business with this Dealership again. More

by RACHEL.WATTS Verified Customer Verified Customer

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I went in to get a diagnostic for my car. (Pretty sure there was something going on with my timing belt or transmission) After they took my car, they said they wont do the diagnostic without (Pretty sure there was something going on with my timing belt or transmission) After they took my car, they said they wont do the diagnostic without repairing something on my steering wheel (nothing that i needed done). They would not return the car unless i payed for at least the diagnostic fee (which they did not even diagnose). Also, my sunglasses were stolen More

by carsbern Verified Customer Verified Customer

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I brought my car in for an oil change. Realized I was due for a big checkup and I also had a recall to deal with. I was quoted 3-3 1/2 hours. To my surprise my car was ready in 2 hours! Realized I was due for a big checkup and I also had a recall to deal with. I was quoted 3-3 1/2 hours. To my surprise my car was ready in 2 hours! More

by SHEPARDREBECCA Verified Customer Verified Customer

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Starting with the General mgr then. Diane they always treat me professional , like family! Awesome Diane they always treat me professional , like family! Awesome More

by Pevaughn23 Verified Customer Verified Customer

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Quality customer care and service from the service team. Mark and Kris, you two were exceptional! Thanks again. Mark and Kris, you two were exceptional! Thanks again. More

by LB Verified Customer Verified Customer

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I’ve had my Kia for 9 years now I bought it from Kia off Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the Thornton rd Douglasville as the years passed by I didn’t like the service anymore so I chose to come to Kia Kennesaw and when I say I made one of the best decisions of my life! Everyone was so nice and super helpful with my busy 1 year old son I felt so welcomed and like everyone already knew me idc how far I have to drive Jim Ellis Kia of Kennesaw has gained a new customer thank you all for your help patience and great customer service I haven’t felt that in along time in a dealership! More

by Shona P. Verified Customer Verified Customer

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