When you get to dealer service is good.
When calling service department on phone to schedule an appointment or ask a service question you are not able to talk with alive person. This should
When calling service department on phone to schedule an appointment or ask a service question you are not able to talk with alive person. This should be a priority to have somebody available
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by dotjim68
Service Price Transparency
May 10, 2025 -
Jim Ellis Kia of Kennesaw responded
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thanks again for your business! Take care!
The video recording explaining about the car is a genius
idea especially for people who don’t know much about the vehicles. Thank you
idea especially for people who don’t know much about the vehicles. Thank you
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by T Maria
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2025 -
Jim Ellis Kia of Kennesaw responded
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
This is a very good dealership, they show video proof of
what’s going on with your car and what they are working on. Quality service.
what’s going on with your car and what they are working on. Quality service.
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by Marissa
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2025 -
Jim Ellis Kia of Kennesaw responded
It is great to read such wonderful comments about your recent experience with us, Marissa! Thanks again for your business! Take care!
Kris always comes out and greets me when i drop off my
vehicle. Great updates on timeframe as well
vehicle. Great updates on timeframe as well
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by 287347
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2025 -
Jim Ellis Kia of Kennesaw responded
It is great to hear that everything was completed quickly and to your satisfaction! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
I was out in under an hour and 15 minutes, Kris was very
professional and helpful!
professional and helpful!
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by DANIEL63872
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2025 -
Jim Ellis Kia of Kennesaw responded
Daniel63872, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! Safe travels!
Always consistent and always accommodating it with
scheduling our appointments, dates and times. Great opportunity and ability to text for updates regarding the car's completion of service as well as
scheduling our appointments, dates and times. Great opportunity and ability to text for updates regarding the car's completion of service as well as booking the appointment. Would strongly recommend this customer service shop and the team that works there. Will consistently keep going with our cars because of the customer service and care.
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by patricktansor
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2025 -
Jim Ellis Kia of Kennesaw responded
It is great to read such wonderful comments about your recent experience with us, Patricktansor! Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
Kris was efficient and professional.
He kept me updated on repairs and timeframes. Thank you Kris.
He kept me updated on repairs and timeframes. Thank you Kris.
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by 287347
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Jim Ellis Kia of Kennesaw responded
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Kia of Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you so much for choosing Jim Ellis Kia of Kennesaw as your first choice for service!
This dealership is efficient, reliable and courteous.
The staff is very friendly and welcoming in the waiting area is clean and bright.
The staff is very friendly and welcoming in the waiting area is clean and bright.
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by BETSYKILL
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2025 -
Jim Ellis Kia of Kennesaw responded
We work hard to stand out among the rest, Betsykill! Thanks for taking the time to share your rating! Thanks again for your business! Take care!
Apr 10, 2025 -
Jim Ellis Kia of Kennesaw responded
We work hard to stand out among the rest, Betsykill! Thanks for taking the time to share your rating! Thanks again for your business! Take care!
Great service team and their helping nature.
Got my issues with Kia fixed and serviced well.
Got my issues with Kia fixed and serviced well.
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by Udhayashuba
Verified Customer
Verified Customer
Service Price Transparency
Apr 05, 2025 -
Jim Ellis Kia of Kennesaw responded
Udhayashuba, thank you for your kind words and congratulations on your new vehicle! Thanks again for your business! Take care!
Great communication, welcoming faces, quick response
time, helpful, knowledgeable, overall wonderful experience, clean waiting room.
time, helpful, knowledgeable, overall wonderful experience, clean waiting room.
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by anna r
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2025 -
Jim Ellis Kia of Kennesaw responded
It is great to read such wonderful comments about your recent experience with us, Anna R! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.