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Kris Musgrove
Kris Musgrove | Page 35
Service Writer
Jim Ellis Kia of Kennesaw
1221 Auto Park Drive Northwest
Kennesaw, GA 30144
400 Reviews
400 Reviews
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400 Reviews of Kris Musgrove
September 16, 2023
The oil change/ tire rotation was fine. The door edge guard (clear tape) was also replaced and not such a good outcome. They didn’t remove all of the old tape so now obvious cosmetic defect The door edge guard (clear tape) was also replaced and not such a good outcome. They didn’t remove all of the old tape so now obvious cosmetic defects More
by ASPIFER
Verified Customer
September 13, 2023
The service Department wasn't all that great during my first and second visits at this dealership. However, on my third visit the service was great. A huge thank you to Kristen Musgrove for assisting me w first and second visits at this dealership. However, on my third visit the service was great. A huge thank you to Kristen Musgrove for assisting me with excellent service..... More
by ANDERSONDARLENE06
August 31, 2023
The customer service was unacceptable. They had my car almost 3 months and never received a phone call after leaving numerous messages. I had an appointment was told they can’t look at it They had my car almost 3 months and never received a phone call after leaving numerous messages. I had an appointment was told they can’t look at it because they had other cars that were easier to get done and they didn’t have an answer for 4 weeks. Then they said it was my hybrid battery and the part is on back order it could take 2 weeks up to 9 months to get the part. Then 3 days after telling me I need a hybrid battery I get a call that my car is ready. The advisor tells me over the phone they did a system update and the issue was my battery needed to be charged but how can it be a battery discharge when I charge my car every night. Not only was the communication and customer service unacceptable, the explanation of the repairs is still unclear to me. I was first told I needed a hybrid battery and then was told it needed to be charged and no one has explained to me the cause to my concern. The reason for me bringing my car was the information screen said check hybrid system. I couldn’t charge my car with the home charging kit. How does charging the battery fix the issue??? More
by enid.bell
Other Employees Tagged: Diana Bell, Sam Stewart
August 31, 2023
I trust Jim Ellis for my purchase, as well as my maintenance. The service team is efficient and reliable, with great communication skills. maintenance. The service team is efficient and reliable, with great communication skills. More
by V.Garcia
Other Employees Tagged: Mark Kerkoski, Alfredo Ospina
August 22, 2023
Overall happy with service but will say I had an appointment scheduled for 2 weeks and process still took over 1 1/2 hours for simple oil change. appointment scheduled for 2 weeks and process still took over 1 1/2 hours for simple oil change. More
by JANELRUDDOCK
Other Employees Tagged: Elizabeth Parr
August 22, 2023
Service rep was amazing - however, simple oil change and tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 tire rotation took 2 hr and they didn’t even put air in the tires to recommended level - disappointed enough that for 150$ I can go to a NTB, pay 1/3 less and get just as good a job in 30 mins … and the free wash?? Was just a spray down to remove loose dirt More
by CM.CHRIS.MULLEN
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