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Krista Mondo
Krista Mondo, Executive Assistant, Key Hyundai of Milford
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Krista Mondo

Executive Assistant

Key Hyundai of Milford

566 Bridgeport Ave
Milford, CT 06460

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1 Review of Krista Mondo

July 22, 2018

Dealership Rating

"Is this a scam site? Doesn't relate to my experiences there"

- Verified user.

Jill Merriam, owner, calls herself, "Dealer for the People." This is far from my experience with this dealership. I would say, Jill Merriam, "Dealer for Herself." After seeing one of their salespeople several years ago, I wanted to buy a new 2013 Hyundai Sonata with all the bells and whistles. After my initial visit, I called and left several messages. These were never returned. Bought the car somewhere else. Since then, when I have taken this Sonata to them for recalls and services, I was kept waiting for a long time as the service staff chatted amongst themselves, indifferent to a waiting customer. Of course, after I lodged an email complaint, I got all sorts of apologetic calls, Unfortunately, things didn't change with this dealership. Another time, it took 1-2 hours longer than stated for a recall repair. Last weekend, I saw another staff person to discuss the purchase of a used Sonata. After meeting with the salesperson, I told them I would call them back within 48-hours. I did, left a message and am still waiting for a return call 5 days later. Even if they sold the car, good customer service suggests a prompt immediate return call to a message. I will never look to them for another purchase. Beware if you want a great price and great customer service. Go somewhere else.

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Recommend Dealer

Other Employees Tagged: Billmary Ortiz, Omar Perez, Stephanie Mazzucco

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