Kristeena Rutledge
Kristeena Rutledge at Parkside Kia
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Kristeena Rutledge | Page 6

Service Advisor

Parkside Kia

9929 Parkside Dr
Knoxville, TN 37923

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4.7
74 Reviews

Dealership Experience

7 yrs, 11 mos

Industry Experience

7 yrs, 11 mos

Languages Spoken

English English

4.7

74 Reviews

Write a Review

74 Reviews of Kristeena Rutledge

October 02, 2019

Dealership Rating
Employee Rating

Parkside did an excellent job getting me in, explaining the service needed and communicated throughout the entire process. The service representative was very helpful. Thanks More

by Kurt
Recommend Dealer
Yes

Other Employees Tagged: Matt Cohen

Oct 02, 2019

Parkside Kia responded

Kurt, Thank you for taking the time to mention Matt and Kristeena! We appreciate your positive feedback and an outstanding rating. We look forward to taking care of any of your auto needs in the future. Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 21, 2019

Dealership Rating
Employee Rating

Service for recall We have always received the best service at this dealership. Christine always makes you feel like you are the most important person there. I would def More

by Samuel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 21, 2019

Parkside Kia responded

Thank you for the wonderful review, Samuel! We're happy to hear that Christine has always been so helpful. We appreciate your business and look forward to seeing you next time!

September 20, 2019

Dealership Rating
Employee Rating

Always excellent experience WE have been a customer of Parkside Kia for over 3 years now. We own two Kias both purchased form your lot. We have always received excellent service More

by Greg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Robert Kay

Sep 20, 2019

Parkside Kia responded

Thank you for the great review, Greg! We are pleased to see that Kristeena and Robert have earned your repeat business. Congratulations on your purchase; please come back at any time. Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 20, 2019

Dealership Rating
Employee Rating

Great service Have been in for oil changes and a new tier. Everyone has been helpful and friendly. Bought spare tier kit on one occasion and was not thrilled th More

by Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Matt Cohen, Jim Richards, Tracie Russell

Sep 21, 2019

Parkside Kia responded

Denise, Thank you for letting us know that our Service Team has taken great care of you and your needs. While we appreciate your kind words, your feedback regarding added coverage is troubling. If you would like to further discuss your concerns, please reach out to me when you have a moment. Best regards, Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 19, 2019

Dealership Rating
Employee Rating

Always good service Kristeena is always awesome. Keeps me informed and gets me in and out as quickly as possible. The work is always complete, timely and accurate. More

by Maureen
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Sep 19, 2019

Parkside Kia responded

Thank you for the five stars, Maureen! We are pleased to see that Kristeena always get you taken care of in such a timely manner. Please come back at any time! Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 13, 2019

Dealership Rating
Employee Rating

Service team The Service team are great to work with. I will add my next car will not be a KIA, not because of the service group More

by Butterflyfree19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Matt Cohen, Tracie Russell

Sep 13, 2019

Parkside Kia responded

It seems as we exceeded your expectations, so I'm concerned about the inability to recommend us. How could we have made the visit better for you? Maybe the pricing was a little off - that seems to be the only thing you didn't see to give us 5 stars for. Help me understand so we can improve our customer experience. Ben Burton General Manager Parkside Kia 865.531.4000

September 09, 2019

Dealership Rating
Employee Rating

Best Service Appt I've Ever Had I was greeted by name when I pulled into the service line & was then shown around the waiting area after my services were reviewed. A very nice young More

by Nannie125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 09, 2019

Parkside Kia responded

Hello, Thank you so much for taking the time to share your feedback for your service visit. We are so glad to see it went smoothly and we look forward to your next visit! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 08, 2019

Dealership Rating
Employee Rating

Excellent customer service Kristen’s is one of the nicest people I have ever dealt with. She knows my me when I come in the door and is always there with a smile and eager to he More

by Jenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 09, 2019

Parkside Kia responded

We are so lucky to have Kristen on our team. Thank you so much for taking the time to share your feedback for us. We welcome you again, Jenny! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 07, 2019

Dealership Rating
Employee Rating

Service During my last service the oil drain plug was not tightened all of the way. Last week, I noticed oil drilling from my car. I took it back in to have t More

by D2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 07, 2019

Parkside Kia responded

Thank you for giving us a chance to resolve the issue. Let us know when we may further assist you.

August 25, 2019

Dealership Rating
Employee Rating

THEY MAKE YOU VERY COMFORTABLE WHILE YOU WAIT. THEY DID A WONDERFUL JOB !!! FROM THE MOMENT I DROVE UP UNTIL THE MOMENT I DEPARTED, EVERYTHING WAS TAKEN CARE OF AND EXPLAINED TO ME. More

by SHELBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 25, 2019

Parkside Kia responded

You can always expect a thorough explanation, Shelby. We want our guests to get the most out of their vehicles. Let us know if there is anything else that you require.

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