Kristen Paulsen | Page 6

Quick and painless I knew exactly what I wanted. In fact I was waiting for the FJ that I wanted to come in at another dealership. It had been delayed 3 times so I star I knew exactly what I wanted. In fact I was waiting for the FJ that I wanted to come in at another dealership. It had been delayed 3 times so I started looking elsewhere. Lithia had this same vehicle on their lot. Kristin called me and told me. They held it for me. I went up the next day and bought it. It was less expensive than the other one and I didn't have to drive as far. Kristin couldn't be there but she had lined up Jerry and Brittnee to help me. I buy the vehicles for our family and this was my best experience ever. Of course, they all (including the finance person) was very friendly, helpful, knowledgeable. Jerry even took me around to meet other departmental people. It was actually fun! Thanks to all of you. More

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buying used Subaru experience March 30th on line we found a used car that seemed to fit our needs, e-mailed Lithia Toyota. Very quickly we received an email then call. In the next March 30th on line we found a used car that seemed to fit our needs, e-mailed Lithia Toyota. Very quickly we received an email then call. In the next 36 hours or so we were in communication and arranged to go see it. Everyone we came in contact with was friendly, knowledgeable , and professional. The car was also delivered as requested and an extra key provided. We will most definitely share our great experience with others! More

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I was in need of a vehicle and the reason why I went to Billings when I live in Bozeman is because Lithia Toyota had great prices and low mileage. We showed up and they were popping popcorn, making cookie Billings when I live in Bozeman is because Lithia Toyota had great prices and low mileage. We showed up and they were popping popcorn, making cookies and it seemed really busy but everyone was very friendly. Kirsten introduced me to Max. She said I would like him and she was right! I think I made him a little nervous during the test drive but we definitely hit it off. I could ask him anything and he either had the answer or made sure to get the answer. Buying a car is a long process but Max was upbeat and very positive and really excited for me. He related very well to my mom, dad and I and I didn't feel like I was getting jerked around like I have before. We had the feeling he was very honest and forthright. I am pretty sure he won't be there when I need a car again and that makes me sad..... Hopefully he is on a beach somewhere drinking Margaritas! Thanks Max! Take care of yourself Jessica More

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I just purchased a 2014 Corolla from Kristen Paulsen at Lithia Toyota in Billings. We searched our state and all of our surrounding states to make sure that we got EXACTLY what we wanted. Dealing with Kr Lithia Toyota in Billings. We searched our state and all of our surrounding states to make sure that we got EXACTLY what we wanted. Dealing with Kristen was like dealing with an old friend. She was trustworthy, honest and I felt like she really was in my corner. She negotiated a deal for us at the lowest price we'd found anywhere AND THEN DELIVERED THE CAR TO MY DOORSTEP (about 300 miles round trip). Max Erickson delivered our vehicle and I almost asked him to stay for dinner with our family. He was funny and knowledgeable. These guys went WAY above and beyond to make us happy. They made buying a car fun. BEST CAR BUYING EXPERIENCE EVER! More

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Negotiations through True Car were smooth and painless. We were treated very well when we picked up our new vehicle. All of the typical hype seen in our geographic area, especially at their Toyota competit We were treated very well when we picked up our new vehicle. All of the typical hype seen in our geographic area, especially at their Toyota competitors, was absent. More

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We had been interested in getting a Toyota Tacoma for some time now, the crew at Lithiatoyotabillings were great in helping me find the truck that I really wanted. They are a great bunch to work with. some time now, the crew at Lithiatoyotabillings were great in helping me find the truck that I really wanted. They are a great bunch to work with. More

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THE STAFF WAS FRIENDLY, HELPFUL, COURTEOUS, ETC. COULD NOT HAVE ASKED FOR MORE. THE SERVICE DEPT. HAS ALWAYS BEEN VERY GOOD. BOUGHT NEW TUNDRA LAST DEC AND LIKED THE PICKUP, EXPERIENCE, PRICE SO WELL, I C NOT HAVE ASKED FOR MORE. THE SERVICE DEPT. HAS ALWAYS BEEN VERY GOOD. BOUGHT NEW TUNDRA LAST DEC AND LIKED THE PICKUP, EXPERIENCE, PRICE SO WELL, I CHECKED ON A BIGGER PICKUP AND GOT ANOTHER GREAT DEAL. GREG GUSTAFSON WAS MY SALESMAN, AND COULDN'T HAVE ASKED FOR ANYONE MORE HELPFUL AND PRODUCT KNOWLEDGE. LOVE TOYOTA'S SO FAR. FREE OIL CHANGES FOR 1ST 20,00 MI AND TIRE ROTATION. TOO GOOD TO BE TRUE. WILL RECOMMMEND TO FRIENDS. More

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Max and Kristen are amazing! I highly recommend the dealership and them. Wonderful customer service- above and beyond! Greatest team around that will help you get into the vehicle you want. Thank you s dealership and them. Wonderful customer service- above and beyond! Greatest team around that will help you get into the vehicle you want. Thank you so much for all your help and dedication on our deal! More

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We worked with Kristen initially. We told her what kind of vehicle we were looking for. She brought us in once she had found two cars that could meet our needs. Both cars were excellent! Next we worked of vehicle we were looking for. She brought us in once she had found two cars that could meet our needs. Both cars were excellent! Next we worked with Phil. He gave us great information about the cars and was honest about the pros and cons of each. He did not pressure us in any way but was available to answer our questions. He was diligent about working within our budget. He allowed us plenty of time to drive the cars, explore the options, and ask questions. He did not rush us in any way. Keith Deschane was involved in the final financial negotiations. He was kind, honest, and fair. He was extremely professional and made the car-buying experience fun! We felt that he gave a great deal on an amazing car. Keith runs an amazing business and we will recommend Lithia Toyota to all of our friends and family members. More

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In purchasing our 2013 Toyota Sienna everyone we worked with in the Sales area was extremely pleasant and helpful. I would say this purchase was one of, if not THE most pleasant car-buying experience I've with in the Sales area was extremely pleasant and helpful. I would say this purchase was one of, if not THE most pleasant car-buying experience I've ever had. We knew Kristin Paulsen and Don Speck previously so it was nice to see familiar faces. Don even acted as techno-geek to program my Blue Tooth, and sat down and visited with us while we waited for the finance guy. In addition, when I brought the car back 10 days later to inquire about changing the height of the armrests, Mike Cleveland bent over backward helping me. Although there was not a ready solution in the parts area, he eventually took it upon himself to construct a "fix" which worked great. He didn't charge me, and he even arranged for a car wash! This dealership has it figured out, and the folks all deserve a pat on the back! Peter and Susan Brown More

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