Kristen Paulsen | Page 5

Easy to work with Thank you to Kristen Paulsen for all of the wonderful help over e-mail. We were able to get things figured out, so my husband, myself, and two little Thank you to Kristen Paulsen for all of the wonderful help over e-mail. We were able to get things figured out, so my husband, myself, and two little ones were able to go speed up the process. When we came in Kristen introduced us to Aldo Rowe who walked us through the rest of the process. He was wonderful to work with! Aldo handed us over to Michael Duff and he was great! By this time our kids were tired and hungry and he got us in and out quickly and was very understanding! I would recommend these three to anyone! More

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Excellent Service and Customer Satisfaction Mike Cleveland in the service department was instrumental in sealing this deal !!!!!! He new what I was looking for and notified me promptly when the Mike Cleveland in the service department was instrumental in sealing this deal !!!!!! He new what I was looking for and notified me promptly when the vehicle for "me" became available. Mike and Keith worked directly with me and we were able to make the deal. I believe they both went over and above the call of duty to gain my business. Very satisfied with all aspects of my purchase. More

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great experience,Thank you,very detailed an friendly,great communication ,great product,been with Toyota for 17 years,will never buy any other vehicle,will experience,Thank you,very detailed an friendly,great communication ,great product,been with Toyota for 17 years,will never buy any other vehicle,will be back More

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Car purchase experience I have had our 2001 camry worked on by Lithia Toyota in Billings and the work was always done on time and completely done. We decided to give them a I have had our 2001 camry worked on by Lithia Toyota in Billings and the work was always done on time and completely done. We decided to give them a try at buying another Camry and we were greeted by Jake Gruel with a friendly smile. We were treated with respect by Jake and his honesty and clarity was refreshing. He worked hard to get us a great deal on a great camry. We are very pleased to have had such a non pressured experience is making a major purchase. I will see him again when I purchase a Tundra in the future. Thanks Jake! More

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Outstanding Transaction We recently purchased a 2015 Highlander XLE. I shopped around for a good price in Montana and North Dakota and found Lithia Toyota of Billings to offe We recently purchased a 2015 Highlander XLE. I shopped around for a good price in Montana and North Dakota and found Lithia Toyota of Billings to offer the best cash price overall. I checked TrueCar.com to see what the "average" price would be for the model I selected, and Lithia was able to beat that easily, even surpassing True Car's "Great Price" mark. I contacted Lithia and was put in touch with Kristen Paulsen, the Online Sales Specialist. She helped he identify the vehicle I was looking for with all the various options, then provided me a good quote and build sheet for just the vehicle we wanted. Once I agreed to the price she turned me over to Greg Gustafson, the New Vehicle Manager. Greg found the vehicle we identified and had it brought to Lithia Toyota within a few days. I made arrangements to fly to Billings to take delivery. Greg picked me up at the airport in our new car and the transaction went extremely well. Greg spent several hours with me, going over ALL the vehicle features, helped me set up the NAV and voice recognition system, link my phone, just everything. He knew the vehicle very well and showed me all the bells and whistles. It would have taken me a month to read and figure out what everything did. The car was delivered to me spotless and full of gas, ready to hit the road. The drive home was enjoyable. Really like the Highlander and both my wife and I are very pleased with the vehicle and the dealer. An outstanding transaction all around. More

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2015 Toyota tundra Limited Great people to deal with friendly and knowledgeable definitely would recommend them to a friend,They really went out of their way to make me feel com Great people to deal with friendly and knowledgeable definitely would recommend them to a friend,They really went out of their way to make me feel comfortable in this buying experience and really knew their products More

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Used Car Purchase and Trade Remotely bought my van from Lithia in Billings in 2008 so when I was ready to trade in the van and look for a different vehicle, having no luck locall Remotely bought my van from Lithia in Billings in 2008 so when I was ready to trade in the van and look for a different vehicle, having no luck locally (I am in Helena), I turned to the Lithia Toyota website to see what they had available. Within 4 days I had my van traded in (to them) my new to me Scion and financing all done! Yes bought the Scion sight unseen but with their plethora of photos and visiting with the internet sales person I felt comfortable doing so (plus I had done the same with the van years before). Everyone from financing, sales and delivery were fair, friendly and made an experience I just hate having to do (shop for cars) easy and painless! Thanks to all! More

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Jevon and Andrew were great. I had a great experience with Lithia. I was helped by Jevon, Andrew and even got to spend some time with Keith. I was treated great, and everyone was I had a great experience with Lithia. I was helped by Jevon, Andrew and even got to spend some time with Keith. I was treated great, and everyone was very professional. I would recommend them in the future. Thank you! Kyle Dieterich More

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Three afternoons at Lithia Toyota. This is my first purchase from Lithia Toyota in Billings Montana, so I will have to wait a little while to give my dealer review. For any new customer This is my first purchase from Lithia Toyota in Billings Montana, so I will have to wait a little while to give my dealer review. For any new customer at Lithia Motors, I would highly recommend going straight to Kristen Paulsen's office ( BDC Administrator ). She has all of the right information for you and will pair you up with the right salesperson to make your buying experience a good one. She paired me up with Max Erickson . Max was easy to communicate with, knowledgeable about the vehicles, patient and did not try to pressure me into the sale. All of this made for a fairly smooth transaction. I would recommend Kristen, Max and Lithia Toyota in Billings Montana for your next vehicle purchase. NPIRONW More

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Amazing wonderful experience Max and Kristen are simply the best! Would buy a vehicle from them any day! Proudly drove from Gillette to Billings to avoid paying the ungodly prices Max and Kristen are simply the best! Would buy a vehicle from them any day! Proudly drove from Gillette to Billings to avoid paying the ungodly prices there. Super friendly, happy positive people! Amazingly super easy process. We will be back again and we will recommend there dealership to everyone we know. Thank You again from The Porter's! More

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