Kristi Griggs | Page 8

I bought my car from Battleground KIA but even after calling and requesting schedule for service online multiple times, they never responded back so I just tried calling this place and they responded qu calling and requesting schedule for service online multiple times, they never responded back so I just tried calling this place and they responded quickly and fixed an appointment the next day. Most importantly when I went there today, everything went so smooth as knife on butter from the pickup till delivery. They only took 30 mins for the state inspection, multi-point inspection, tire rotation and filling washer fluid even though they have multiple customers which is really impressive. I wish I bought my car here and even though this is a long drive for me, it's worth the time spent with this level of quick service and hospitality. More

by Ameen Verified Customer Verified Customer

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Overall just an amazing car buying experience wouldn’t buy a car anywhere else. Fact buy a car anywhere else. Fact More

by jonswackhamer Verified Customer Verified Customer

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Friendly and knowledgeable staff. Work completed in time frame they estimated. Very pleased with entire experience. Work completed in time frame they estimated. Very pleased with entire experience. More

by lrslack Verified Customer Verified Customer

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They are always pleasant at the counter and I have never had anything but a good experience with their service. had anything but a good experience with their service. More

by mwestcott0 Verified Customer Verified Customer

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From the first visit, the sales staff were attentive and helpful. My husband and I were under a time constraint with our insurance company to make a purchase after a deer collision. Burlington Kia made the helpful. My husband and I were under a time constraint with our insurance company to make a purchase after a deer collision. Burlington Kia made the purchasing process very easy. I will return for my Telluride!! More

by ptroxler Verified Customer Verified Customer

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They try their best to take care of their customers . they strive to be honest they strive to be honest More

by jadtiger6206 Verified Customer Verified Customer

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Thanks for all you have done. Great Job !!!! I would definitely would purchase a car from Burlington KIA Great Job !!!! I would definitely would purchase a car from Burlington KIA More

by DSCOTT22 Verified Customer Verified Customer

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Awesome customer service with a welcoming spirit. Very detailed oriented during the service with explanation of the entire service. Friendly atmosphere and clean environment! Very detailed oriented during the service with explanation of the entire service. Friendly atmosphere and clean environment! More

by gale.noble Verified Customer Verified Customer

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I’m extremely disappointed with Burlington Kia’s service and safety practices. This dealership has been the only place to service my car for 3 years, yet serious issues were handled poorly and disclosed lat and safety practices. This dealership has been the only place to service my car for 3 years, yet serious issues were handled poorly and disclosed late. A lug was stripped during a prior tire rotation and I wasn’t told until checkout during an oil change. I was then released in the rain with brakes at 0% because it was “too late” to fix, and told to schedule brakes later. At the brake appointment, they removed the lug and tried to send me out on 4 lugs, saying the other four were “fine.” After a later oil change, I developed a burning smell and a check engine light (P0441). New “issues” were suddenly mentioned that were not found on my previous multipoint inspection. When I asked the shop foreman why, he said each tech sees things differently, which is concerning since inspections should be standardized. There is no General Manager or on-site Service Manager, and the shop foreman was rude and dismissive. I now have to go to another Kia dealership to check behind their work because I no longer trust this location. The only positive experience was Service Advisor Eric Hicks, who was professional and did what he could. Unfortunately, systemic issues and lack of oversight make this location one I cannot recommend. More

by haley.williamson15 Verified Customer Verified Customer

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Fast and easy process. They got us out the door quickly and without any fuss They got us out the door quickly and without any fuss More

by kyle.d.holmquist Verified Customer Verified Customer

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