Kristi Mitchell | Page 5

Wonderful dealership to bring your car for service! Al Adcock is my “go to” and never lets me down! My car is ready when he says it will be and always for a fair price! Adcock is my “go to” and never lets me down! My car is ready when he says it will be and always for a fair price! More

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My expierence was great. The staff was courteous and waiting area was clean and cozy. I was going out of town. Branden Pritchett was nice enough to show me the repairs i needed and shuttle service was g waiting area was clean and cozy. I was going out of town. Branden Pritchett was nice enough to show me the repairs i needed and shuttle service was great. I was able to get lunch at the Mall while i got my vehicle repaired. Overall i highly recommend Hendrick Honda!! More

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Have been bringing my Accord here since 2014 and have received outstanding service. Al Adcock is very knowledgeable and always so friendly! I recommend this dealership! received outstanding service. Al Adcock is very knowledgeable and always so friendly! I recommend this dealership! More

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I work with Jaime Beckles at Hendrick honda are the best in service they always have a good cense of mood they take good care of you and i would recommend any one to hendrick honda in service they always have a good cense of mood they take good care of you and i would recommend any one to hendrick honda More

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Service department has definitely improved and it looks amazing! Love that I can just pull right in to the building and not deal with any weather inconveniences. Thanks everyone! amazing! Love that I can just pull right in to the building and not deal with any weather inconveniences. Thanks everyone! More

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Horrible Service Department! You think I would have learned my lesson since I drove a car that was serviced there back in the 1990s and they sucked then (took three hours to repla You think I would have learned my lesson since I drove a car that was serviced there back in the 1990s and they sucked then (took three hours to replace a broken hubcap in 1997 and the replaced the wrong one)...but no I still bought and had a Honda serviced at Hendrick Honda in Woodbridge and they still screwed things up. In addition to my CRV, I also drive a 17 year old VW and have never replaced a window regulator but our 4 year old Honda needed one on Thursday. That didnt make me happy but oh well. They fixed that and in the process drained the 1 year old battery (yea that is right...car is 4 years old and on second battery soon to be third) because they left the door open while fixing the window and didn't turn off the overhead lights or take the key from the ignition. And they refuse to admit they made the mistake..... So now we are paying another $90 to replace the SECOND battery in the car (yea cause at 3 years the car needed a new battery). I am only on the SECOND battery in my SEVENTEEN year old VW. I will NOT buy a car or service one at Hendrick ever again and I suggest no one do so. Did I mention these are the same boobs who put the wrong new plates on the car when we bought it and we didn't know that and one night my husband got pulled over for wrong tags, had to take a day off and go to court to correct it. Now I know why we have always had VW and Audi. Thinking about trading this in for an Atlas. But in the meantime Hendrick will not get a dime more of our money. Will take to VW for most stuff and to the Honda dealer near Alexandria for anything they cannot do. Did I mention I work in a job where I am asked to give recommendations to new hires on places to live, buy cars, etc...yea this place will NOT be on that list! Thinking about calling 7 on Your Side or NBC Consumer reports about this place!! More

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Great experience Hendrick Honda service has always been great with taking care of my vehicle. This is mainly due to working with Kristi Richards. She is always polite, Hendrick Honda service has always been great with taking care of my vehicle. This is mainly due to working with Kristi Richards. She is always polite, honest and very helpful when explaining the work being done to my car. More

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Excellent customer service I had a wonderful experience at Hendrick Honda. Kristy Richards was excellent in customer service, very helpful. Will definitely be back and will reco I had a wonderful experience at Hendrick Honda. Kristy Richards was excellent in customer service, very helpful. Will definitely be back and will recommend to all my family and friends. More

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Emission Inspection I arrived without an appointment for an emission inspection, and met Kristi Richards. She said the wait time would be about two hours w/out appointmen I arrived without an appointment for an emission inspection, and met Kristi Richards. She said the wait time would be about two hours w/out appointment. I said ok and went to the wait area. About 30 minutes later I asked the receptionist to check the status of my vehicle and was told they were still working on it. Then I asked for a shuttle to take me home (I thought I could go home and do some home work and come back later for the car) but was told that only one shuttle was working that day due to second driver on vacation. Kristi comes around and said she will notify me as soon as the shuttle was available. I said ok and went back to the wait area. To my surprise, about five minutes later Kristi comes to me and said that my vehicle was ready and took me to the check out window. I was so happy to go home so fast. What was supposed to be a two-hour wait, resulted in about 40 minutes. I am used to receive this kind of excellent service from any team member because it is the same every time I go there for anything. I would have to say that Kristi depends on the service team to do a fantastic job as well; if it wasn't because they are knowledgeable and efficient enough to perform service at a level that satisfies the costumer there would be no real credit to Kristy or anyone else. So I ask: Is Kristi and anyone else sharing the reviews with the service team? I would like to thank the service team for getting my vehicle in shape in a timely manner. Thank you! More

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Service Appointment Was met by Kristi Richards, who was most efficient in writing up the information about the required service. Within an hour, Kristi was back in the W Was met by Kristi Richards, who was most efficient in writing up the information about the required service. Within an hour, Kristi was back in the Waiting Room to tell me the car was ready. All in all, a most satisfying experience. Way to go, Kristi !!! More

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