Kristi Mitchell | Page 6

Emission Inspection I arrived without an appointment for an emission inspection, and met Kristi Richards. She said the wait time would be about two hours w/out appointmen I arrived without an appointment for an emission inspection, and met Kristi Richards. She said the wait time would be about two hours w/out appointment. I said ok and went to the wait area. About 30 minutes later I asked the receptionist to check the status of my vehicle and was told they were still working on it. Then I asked for a shuttle to take me home (I thought I could go home and do some home work and come back later for the car) but was told that only one shuttle was working that day due to second driver on vacation. Kristi comes around and said she will notify me as soon as the shuttle was available. I said ok and went back to the wait area. To my surprise, about five minutes later Kristi comes to me and said that my vehicle was ready and took me to the check out window. I was so happy to go home so fast. What was supposed to be a two-hour wait, resulted in about 40 minutes. I am used to receive this kind of excellent service from any team member because it is the same every time I go there for anything. I would have to say that Kristi depends on the service team to do a fantastic job as well; if it wasn't because they are knowledgeable and efficient enough to perform service at a level that satisfies the costumer there would be no real credit to Kristy or anyone else. So I ask: Is Kristi and anyone else sharing the reviews with the service team? I would like to thank the service team for getting my vehicle in shape in a timely manner. Thank you! More

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Service Appointment Was met by Kristi Richards, who was most efficient in writing up the information about the required service. Within an hour, Kristi was back in the W Was met by Kristi Richards, who was most efficient in writing up the information about the required service. Within an hour, Kristi was back in the Waiting Room to tell me the car was ready. All in all, a most satisfying experience. Way to go, Kristi !!! More

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Service Experience Kristi Richards has been my service director for over 10 years. I am always please with the quality of the service I receive at Hendrick. Kristi Richards has been my service director for over 10 years. I am always please with the quality of the service I receive at Hendrick. More

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Great service! I have had my Odyssey serviced at Hendrick Honda Woodbridge for 9 years. They take very good care of my vehicle. I always ask for Kristi Richards an I have had my Odyssey serviced at Hendrick Honda Woodbridge for 9 years. They take very good care of my vehicle. I always ask for Kristi Richards and she does an excellent job keeping me informed and being a great liaison. I am so happy with their customer service, I just purchased my second Odyssey from them! More

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My experience was awesome What a wonderful experience I had at your dealership ...actually it was an awesome experience . Your service Dept. Had me in and out in no time at all What a wonderful experience I had at your dealership ...actually it was an awesome experience . Your service Dept. Had me in and out in no time at all... The young lady who helped me, kristi Richards was fabulous ... I'd give her a 10..... More

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Hendrick Honda of Woodbridge was totally awesome! Kristi Richards was very attentive to our needs and the safety of my vehicle. Her warm smile took the pain of a huge bill. She made our service a prio Kristi Richards was very attentive to our needs and the safety of my vehicle. Her warm smile took the pain of a huge bill. She made our service a priority and she had a "Genuine" concern for the most essential services we needed. Our safety was in jeopardy and Hendrick stepped in to save the day. Thanks for truly caring!!?? More

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Perfect A very nice & professional services.thank you it's good place to recommend friends and family members on time the best service thank you. Hailu TEKLE A very nice & professional services.thank you it's good place to recommend friends and family members on time the best service thank you. Hailu TEKLE More

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Outstanding Customer Service! The Hendrick Honda Service team, as always, performed service on our Honda Pilot quickly, always concerned about the customers time, but most of all t The Hendrick Honda Service team, as always, performed service on our Honda Pilot quickly, always concerned about the customers time, but most of all the job is always done right. We have been buying our vehicle and always have them serviced at Hendricks for the last 10 years or more, we are sold on these guys and the service team is amazing! It is a joy to deal with them and they make you feel like family and concerned about your service needs. Friendly, experience and totally customer serviced focused. They are the BEST! More

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Service review I have had many vehicles in which Hendricks Honda of Woodbridge Va provided professional maintenance for over the past 20. And it gives me great ple I have had many vehicles in which Hendricks Honda of Woodbridge Va provided professional maintenance for over the past 20. And it gives me great pledging to recognize Mr. Jeffrey Gossman. His attitude towards professionalism stood out and reflected greatly upon the management and the dealer ship. More

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Service that feels good My name is Francina and I usually take the car to the Hendrick Honda Dealership to be serviced. I had the pleasure of having my car serviced by Jeff My name is Francina and I usually take the car to the Hendrick Honda Dealership to be serviced. I had the pleasure of having my car serviced by Jeff Gossman. My car feels like it has a smoother ride and I can tell that it has been worked. Keep up the good work Jeff. Thank you so much. More

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