Kristian Heinrich

I I Joined Russ Darrow Several Years ago. They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated They do an Excellent Job The Service Team is Professional and Awesome!! Much Appreciated More

by McNair Verified Customer Verified Customer

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Good location. Good service people. Customer waiting area is noisy. Customer shuttle is convenient for customers. Good service people. Customer waiting area is noisy. Customer shuttle is convenient for customers. More

by Dale Verified Customer Verified Customer

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Great work and attention to detail. Very nice staff keeping you informed throughout the service process. Very nice staff keeping you informed throughout the service process. More

by troyduke3d Verified Customer Verified Customer

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Great service well recommended, always willing to listen and help in every aspect, will not hesitate to keep going and help in every aspect, will not hesitate to keep going More

by Mindy Verified Customer Verified Customer

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I had a great experience with the service department. Kris didn't great job. I have had poor experiences recently with other service departments, Kris was able to put me at ease and get the job fixed ri Kris didn't great job. I have had poor experiences recently with other service departments, Kris was able to put me at ease and get the job fixed right the first time. Thank you More

by Danthawk Verified Customer Verified Customer

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It's so hard getting in touch with anyone at this dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell l dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell lies constantly. I will never deal with this dealership again. Even when you ask yo speak with upper management, nothing ever gets resolved and upper management doesn't respond back either. More

by STEELE_SOLO Verified Customer Verified Customer

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Jermaine Herd is the best service advisor and should be commended for his initiative and dedication. Jermaine single handedly directed me to sales (Clayton) who expedited the sale of my 2025 Jeep Grand C commended for his initiative and dedication. Jermaine single handedly directed me to sales (Clayton) who expedited the sale of my 2025 Jeep Grand Cherokee. This is the truck of my dreams and I’m over the moon on every aspect of the vehicle and how well it performs. More

by adamzfish3 Verified Customer Verified Customer

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As a repeat customer, I’m so pleased with this purchase because from the beginning, AJ developed a connection that helped him find my vehicle, price and trust. Then with Clayton’s support they closed the because from the beginning, AJ developed a connection that helped him find my vehicle, price and trust. Then with Clayton’s support they closed the deal! Clayton D. walked with me through the process which wasn’t long at all and then presented me with the keys to my new Jeep Grand Cherokee, an amazing vehicle from an amazing Team. Thank you Russ Darrow team!! P,S,….Huge thanks to Jermaine, my Russ Darrow Service Advisor for his direction. That started the process!! Peace More

by adamzfish3 Verified Customer Verified Customer

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Mike was efficient, courteous & carefully listened to my concerns regarding my 2014 Patriot. He also followed through with timely phone calls. concerns regarding my 2014 Patriot. He also followed through with timely phone calls. More

by MARILYNC68 Verified Customer Verified Customer

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Kristian Heinrich has been servicing my car for past three visits to your dealership. He is courteous and professional. I appreciate his diligence and service. three visits to your dealership. He is courteous and professional. I appreciate his diligence and service. More

by Peter Verified Customer Verified Customer

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