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Michael Reichert
Michael Reichert at Russ Darrow Metro Chrysler Dodge Jeep RAM

Michael Reichert

Service Advisor

Russ Darrow Metro Chrysler Dodge Jeep RAM

10901 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.5
38 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

45 yrs, 9 mos

4.5

38 Reviews

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38 Reviews of Michael Reichert

April 09, 2026

Dealership Rating
Employee Rating

Mike kept me up to date with my truck. My valve stem cab was missing. Mike found it and delivered it to me. My rim was scratched and Mike made arrangements to get it fixed. I highly recomm More

by ernievip3
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Apr 09, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It’s great to hear Michael kept you informed during your Dodge Durango service. He located your missing valve stem cap, delivered it, and arranged the rim repair. Thank you for recommending us, and enjoy your Durango. Justin Hanna justin.hanna@russdarrow.com

March 15, 2026

Dealership Rating
Employee Rating

Great service well recommended, always willing to listen and help in every aspect, will not hesitate to keep going More

by Mindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jermaine Heard, Kristian Heinrich, ROB JARECKI, MICHAEL RINNER, Dontario Palmer

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Mar 15, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for recommending our service team. Jermaine and our technicians were glad to listen and assist with every aspect of your Jeep Wrangler service. We look forward to supporting you again. Justin Hanna justin.hanna@russdarrow.com

February 27, 2026

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Employee Rating

He did an excellent job doing my oil change and letting me know that I need some windshield wipers. Thank you! More

by CALUDETTEMWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 27, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for highlighting Michael’s excellent work on your oil change and wiper recommendation. We’re glad to keep your Jeep Renegade running smoothly and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

January 29, 2026

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Employee Rating

It's so hard getting in touch with anyone at this dealership. Their communication is at an all time low, so low that it practically doesn't exist. They give you the run around all day long and tell l More

by STEELE_SOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jermaine Heard, Kristian Heinrich, ROB JARECKI

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Feb 02, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Justin Hanna justin.hanna@russdarrow.com

Feb 02, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Justin Hanna justin.hanna@russdarrow.com

January 03, 2026

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Employee Rating

Very helpful and they listened to what I wanted and made sure I was comfortable with my choice. More

by shayrockette38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Pankratz

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Jan 03, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Justin Hanna justin.hanna@russdarrow.com

January 02, 2026

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Employee Rating

Best service guy there He is the very very very very best The best ever got my car back up and running More

by Javonjones3118
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Jan 02, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

December 09, 2025

Dealership Rating
Employee Rating

Easy, quick and great staff Would highly recommend the dealership. Everything has been a great experience. More

by Troyjdorlack
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Dec 09, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

October 31, 2025

Dealership Rating
Employee Rating

Mike was excellent- explained the process, exceeded my expectations and the job was completed with a high level of quality. Thanks Mike!! More

by David.dedrick
Recommend Dealer
Yes

Other Employees Tagged: Michael Reichert

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Oct 31, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Justin Hanna justin.hanna@russdarrow.com

October 14, 2025

Dealership Rating
Employee Rating

I brought my truck in, I expressed that I needed an oil change and filter change because the car alerted me but I just got my oil and filter changed a couple months ago. It appeared too soon. So he and the More

by ROBERTWALKERA
Recommend Dealer
No

Other Employees Tagged: Michael Reichert

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Oct 18, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Robert, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Justin Hanna justin.hanna@russdarrow.com

Feb 24, 2026

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Robert, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned, and we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Justin Hanna justin.hanna@russdarrow.com

October 11, 2025

Dealership Rating
Employee Rating

Mike was efficient, courteous & carefully listened to my concerns regarding my 2014 Patriot. He also followed through with timely phone calls. More

by MARILYNC68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristian Heinrich

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Oct 11, 2025

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

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