Kristian Speakman

Would not recommend ordering any truck with Valley. The salesmen had no idea how to order the truck I wanted. They had no idea what was available as "jobs" according to the tiered order system ford cor The salesmen had no idea how to order the truck I wanted. They had no idea what was available as "jobs" according to the tiered order system ford corporate has. Spent around 6 months being told they were ordering it the way I wanted and by the time the factory started making the truck I found out multiple things were ordered incorrectly. Unacceptable on an $80,000 dollar truck. I honestly believe they did it on purpose because once the truck came in the asked for 5K over the MSRP on their website (which they wouldn't have gotten if I took it as delivered). This whole ordeal has turned me away from Ford as a brand, going to order a chevy instead. More

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I would like to start by saying if you have a poor experience with this dealership, please report to Ford Customer Care!! Dealerships hate when the review is provided to Ford as it could potentially t experience with this dealership, please report to Ford Customer Care!! Dealerships hate when the review is provided to Ford as it could potentially take from the dealership’s bonus and incentives! Or even the number of cars Ford provides them to sell on their lot!! Make sure you fill out any ‘How did we do surveys’, too. Customer service is atrocious at this dealership! They tell you that they won't provide you with a loaner vehicle - however, if you have a 3 year 36,000 mile bumper to bumper warranty they are REQUIRED to provide you with a loaner or set you up with a rental car for 10 days. I confirmed this through Ford Customer Care. Ford actually had to call and tell Karen at the dealership the requirements! Yikes!! Sounds like they are taking advantage of their customers. I reached out to my sales guy, Kristian, to see if he could assist me with getting answers and he didn't respond. That is poor service - he gets the commission then ignores you. We will no longer be working with him! Also, the service dept has no communication skills and refuse to answer any of your questions. I reached out and left many voicemails - never heard back. Actually, I started to show up and between showing up to the dealership and having Ford Customer Care involved, that is the ONLY time I received answers. When you do reach out to James Holley - the Service Director that you see responding to all of the poor reviews, you won't receive a response (at least, I didn't!). And no one would provide me with Jason Schaub's phone number, the GM. I have details typed up that I will be providing as far up as I can to Ford - I plan on it getting to Bill Ford as luckily I have family that works for Ford and have contacts. This dealership represents Ford poorly and should have the Ford name revoked from the dealership! BEWARE! They will get your sale (in our case, 2 cars - totaling $100K only 4 months ago) then treat you like crap when you need service. Luckily, Ford Customer Care was on my side and helped me. Roush has lost my husband and I as customers. We will continue to tell everyone to STAY AWAY from Roush.... More

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Roush ford was very nice and helpful (especially Kristian, salesperson) trying to help make a deal that was doomed from the start. In the end it didn't work out but they never gave up trying and sp Kristian, salesperson) trying to help make a deal that was doomed from the start. In the end it didn't work out but they never gave up trying and spending time with me making me feel very comfortable ( I hate car shopping). I highly recommend Roush for everything! thanks again More

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Don't buy parts from this place. Order parts was a joke went to go pick them up when they didn't even call me and let me know they were there they lost parts tried to contact even th Order parts was a joke went to go pick them up when they didn't even call me and let me know they were there they lost parts tried to contact even them online using their online services they say they would contact me contact me contact me I ordered parts on February 2nd I went in there on March 8th to pick up the parts after they didn't call me and tell me they were ready to them saying that they lost some and they have to reorder it this place is a joke be careful going there More

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