Kwaku Bentil

I came fully prepared to purchase a vehicle. I provided all required documents, made a down payment, was told I was approved for financing, given a monthly payment, and signed paperwork. Based o I provided all required documents, made a down payment, was told I was approved for financing, given a monthly payment, and signed paperwork. Based on their confirmation, I even purchased insurance for the car. After over five hours of waiting, the salesperson Jessica returned with a manager and suddenly said that financing was not approved and that they could sell the car only for cash. At the same time, they claimed they already had another customer for the same vehicle. This is beyond unprofessional and feels like a complete bait-and-switch. I specifically asked in advance how many hard credit inquiries would be made and was told 1–2 at most. That was not true. They ran 5 hard inquiries, which caused my credit score to drop 106 points in a single day. This dealership wasted my time, misrepresented financing approval, damaged my credit, and showed zero accountability. I would strongly advise anyone considering buying here to be extremely cautious and get everything in writing before allowing them to touch your credit. More

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We had a great experience buying a new car from Bill Jacobs BMW. Kwaku, was our sales advisor and very nice, helpful, knowledgeable and not pushy. He worked hard to get us the car we wanted. We would Jacobs BMW. Kwaku, was our sales advisor and very nice, helpful, knowledgeable and not pushy. He worked hard to get us the car we wanted. We would buy from them again and ask for Kwaku. More

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I had a really good experience at Bill Jacobs BMW. Kwaku, the salesperson I worked with, was helpful and easy to talk to. He made the process feel comfortable and took the time to walk me through ever Kwaku, the salesperson I worked with, was helpful and easy to talk to. He made the process feel comfortable and took the time to walk me through everything I needed to know. I got to test drive a used BMW X5, and he made the whole experience smooth and enjoyable. Definitely worth a visit if you're car shopping. More

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At Bill Jacobs BMW, Kwaku made my car-buying experience seamless. His knowledge and professionalism made choosing the BMW X3 easy. From the test drive to the final purchase, everything was smooth and stres seamless. His knowledge and professionalism made choosing the BMW X3 easy. From the test drive to the final purchase, everything was smooth and stress-free. More

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Big shout out to Harry and the whole Jacobs family. They made the buying experience so seamless and effortless. This is our second purchase from them and whether it's just looking around or actually pu They made the buying experience so seamless and effortless. This is our second purchase from them and whether it's just looking around or actually purchasing, they never steer you wrong and always have your best interest in mind. Can't wait for the next one! More

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Servicing of my auto was done correctly and quickly. Jeff the Service Advisor made the process simple and kept me informed of the repair status. Best dealer experience I’ve had to date. Jeff the Service Advisor made the process simple and kept me informed of the repair status. Best dealer experience I’ve had to date. More

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I am so glad that I bought my first BMW at Bill Jacobs. Kwaku Bentil and the rest of the staff are excellent. Kwaku is very helpful, patience and has an excellent customer ethics. I will definitely reco Kwaku Bentil and the rest of the staff are excellent. Kwaku is very helpful, patience and has an excellent customer ethics. I will definitely recommend Bill Jacobs especially Kwaku to my family and friends. More

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The staff was very helpful and awesome from the beginning reaching out and staying in touch to the end. The delivery process was smooth. Kwaku Was extremely knowledgeable and went over the vehicle very well, reaching out and staying in touch to the end. The delivery process was smooth. Kwaku Was extremely knowledgeable and went over the vehicle very well, Rob and Mike the managers were amazing awesome and down to earth and April in finance went over everything and explained everything in great detail and offered the products that fit my needs. A great thanks to all of you guys. More

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I recently purchased a car from Bill Jacobs BMW, and I couldn't be happier with my experience! Kwaku, my salesman, was incredibly knowledgeable, patient, and attentive. The entire process was smooth and e couldn't be happier with my experience! Kwaku, my salesman, was incredibly knowledgeable, patient, and attentive. The entire process was smooth and enjoyable. I highly recommend Bill Jacobs BMW and Kwaku for anyone looking for a great car buying experience! More

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Awesome customer service, especially Kwaku. Bought a new X3 and the whole experience couldn’t be easier. Nice dealership with nice people! Bought a new X3 and the whole experience couldn’t be easier. Nice dealership with nice people! More

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