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Kwanza Washington
Kwanza Washington at Crown Buick GMC

Kwanza Washington | Page 25

Service Customer Relations

Crown Buick GMC

2121 Clearview Pkwy
Metairie, LA 70001

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4.7
384 Reviews

Dealership Experience

20 yrs, 4 mos

4.7

384 Reviews

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384 Reviews of Kwanza Washington

August 11, 2023

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Employee Rating

Very helpful when I encountered obstacles with the warranty company. I was very satisfied with the work. More

by kimnmark
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Oct 06, 2023

Crown Buick GMC responded

Hi Kim! We're pleased to hear that our team was able to assist you with the warranty concerns and that you were satisfied with the work done at here with us. If you ever encounter any further obstacles or have questions, please don't hesitate to reach out. We're here to help. Thank you for choosing us, and we look forward to serving you again in the future! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 10, 2023

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Employee Rating

Easy professional and streamlined, very good customer service and communication throughout the process, car was better than when I dropped it and the team was detailed in explaining to me the how’s and w More

by RYAN@KELLYINDUSTRIESLLC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Gurtner , Kaitlin, Brandon

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Oct 06, 2023

Crown Buick GMC responded

Hi Ryan, We're thrilled to hear that your experience at Crown was easy, professional, and streamlined. It's fantastic that you received very good customer service and clear communication throughout the process. We're delighted that your car was even better than when you dropped it off and that the team took the time to explain the details. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again! Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 10, 2023

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Employee Rating

Brought my Encore GX in at the appointed time and the service was completed in close to an hour. P, S. the guest coffee dispenser is the greatest.. More

by DAVEPHARRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Gurtner , Dantana Spl?)

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Oct 06, 2023

Crown Buick GMC responded

Hi Dave! We're glad to hear that your service appointment for your Encore GX went smoothly and was completed efficiently. And we're pleased to know you enjoyed the coffee! If you have any other questions or need further assistance, don't hesitate to reach out. Thank you for choosing Crown Buick GMC, and we look forward to serving you again in the future. Safe travels! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

August 06, 2023

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Employee Rating

I quit going to the dealership that I bought my truck from because every time I went in for maintenance they tried to upswell me, Crown does not and they get you in and out as fast as possible and the se More

by DMD1078
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Gurtner

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August 05, 2023

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Employee Rating

We were there less than an hour and had car service. Very efficient and comfortable waiting area. More

by SBROSSETT
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Gurtner

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August 03, 2023

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Employee Rating

Quick, Honest, Professional, Affordable & Kind Staff. I would recommend service department to others for sure. More

by KAYULLRICHKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Gurtner

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Aug 03, 2023

Crown Buick GMC responded

Thank you for your positive service review! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to serving you again soon. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

August 01, 2023

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Employee Rating

Very courteous, took longer than I expected everything else was fine will return with both our cars More

by DAWN6626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Gurtner

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Aug 03, 2023

Crown Buick GMC responded

Thank you for your positive feedback and patience with us during this demanding time! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

August 01, 2023

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Employee Rating

The gentlemen was very rude in the service area needs more training and being kind More

by JOHNNYNOAH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Gurtner

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Aug 03, 2023

Crown Buick GMC responded

We apologize for the negative experience you had with our services. Your feedback is important to us, and we're sorry for any inconvenience caused. We would like the opportunity to make things right. Please contact me at jennas@crownbuickgmc.com so we can address your concerns directly. Thank you for bringing this to our attention. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 31, 2023

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Employee Rating

Good very healthy dependable good service. . knowledgeable staff. Dependable customer service. Helpful personal. Good service More

by MJ50BAILEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robin Gurtner

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Aug 03, 2023

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

July 30, 2023

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Employee Rating

I have been associated with this dealership for many years now n can honestly say that I have never had any bad experiences throughout my time with Crown Buick. The Representatives have been very helpf More

by DLAHARE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Gisclair, Robin Gurtner

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Aug 03, 2023

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

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