Kyle Eddy | Page 5

Bad Service; Service sales representative lacked the ability to communicate effectively. Only concerned with add-on sales. The service sales person was pushie and inattentive when I spoke about anything ability to communicate effectively. Only concerned with add-on sales. The service sales person was pushie and inattentive when I spoke about anything, including my name. I said no to a particular service but still got charged for it. When I pointed it out through what was exactly said, he snapped at me. It was everything you would expect from a used car dealer without a touch of charisma. I will never return to this place as I have had issues with Mentor Kia prior to this. More

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Local and prices of cars are affordable! Salespeople come and go but the Service department seems good. Salespeople come and go but the Service department seems good. More

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Service department went above and beyond to fix a warranty issue while respecting my time constraints and limited availability warranty issue while respecting my time constraints and limited availability More

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They did an excellent job! Very helpful and informative as well! It really does feel like they want to make sure everyone has the best experience. Very helpful and informative as well! It really does feel like they want to make sure everyone has the best experience. More

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They are always very friendly and really quick with service even when they are busy service even when they are busy More

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Great service and friendly knowledgeable staff. Very clean. Comfortable waiting area. Service completed much sooner than I expected Very clean. Comfortable waiting area. Service completed much sooner than I expected More

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Wonderful customer sevice. Agent even washed my car and apoligzed for my wait. I really appreciated how he went over details. Agent even washed my car and apoligzed for my wait. I really appreciated how he went over details. More

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They have always treated me well. Their service garage took very good care of my last car even though I had bought it somewhere else. It was that reason I purchased my new Soul from t Their service garage took very good care of my last car even though I had bought it somewhere else. It was that reason I purchased my new Soul from them. I just wish KIA produced a non-plug-in hybrid in a Soul. I would have snapped that up in a heartbeat! Their service department is the greatest! More

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Kyle Eddy was very helpful in my service experience! He was efficient and communicated well! He was efficient and communicated well! More

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Great service at Mentor Kia. The work was completed on my car within a reasonable time. Thanks The work was completed on my car within a reasonable time. Thanks More

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